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November 4, 2020



Today's Top Stories


US Airline Pilots Call for Changes to New 737 MAX Training

Pilots at American Airlines and Southwest Airlines are calling for changes to the FAA’s proposal for training pilots how to handle an unexpected nose-down pitch on the Boeing 737 MAX, which caused two fatal crashes. Southwest’s pilot union said the checklist of tasks pilots must perform needs shortening, as “error rates increase exponentially” the more steps there are and pilots “found it difficult to recall the steps in order” during simulations. The FAA suggested pilots should train for such emergencies every three years, but American Airlines pilots believe it should be every two.

USA Today | Related Boeing 737 Max readies for takeoff after EU signals safety approval is imminent — The Guardian



How China’s Aviation Industry Is Recovering From COVID-19

China’s domestic aviation industry is now very close to 2019 levels and will likely enter positive territory year-on-year before the end of 2020, according to Derek Sadubin, CAPA’s managing director. CAPA has translated the resurgence of China’s aviation industry into five building blocks of recovery. There are some building blocks that could be emulated to drive recovery in other aviation industries amidst the pandemic, however it all starts with effectively containing and suppressing the virus, Sadubin writes.

APEX Media | Related Coronavirus News: Regular Updates on COVID-19’s Impact on the Airline Industry — APEX Media



Wizz Air Launches WIZZ RIDE Using CarTrawler’s Mobility SDK

Wizz Air has become the launch customer for CarTrawler’s mobility platform, which has been integrated into the airline’s mobile app under the name WIZZ RIDE using CarTrawler’s mobility software developer kit (SDK). Passengers can use WIZZ RIDE to pre-book ground mobility services or make on-demand requests, thereby streamlining the end-to-end travel experience. Aileen McCormack, CarTrawler’s CCO, believes WIZZ RIDE will “transform the booking experience for its customers and revolutionize the way ancillary products are used by airlines.”

Cartrawler | Related Walsh appointed deputy chairman of CarTrawler — Breaking Travel News



Astronics’ Aerospace Sales Have Decreased by Almost 40% in 2020

Astronics Corporation’s revenue for the third quarter was $106.5 million, marking a decline of 40% year-over-year and a net loss of $5.3 million. Sales in its aerospace segment decreased by 47.7% to $82.5 million during the same period. In the year-to-date, Astronics’ aerospace sales have decreased by 37.3% to $326.2 million compared to 2019. The company said aerospace sales have been negatively affected by the 737 MAX’s continued grounding, lower build rates for aircraft and reduced spending due to COVID-19. “There are some bright spots, and we think the worst is now behind us,” said Peter J. Gundermann, Astronics Corporation’s president and CEO.

Businesswire | Related Xenex Awards Exclusive Contract to Astronics for Manufacturing Support of LightStrike Disinfecting Robots — Astronics



Singapore Airlines Branches Into Customer Service Training

Following its collaboration with a Singapore hospital to upskill frontline workers in September, Singapore Airlines (SIA) is offering corporate training programs through its Singapore Airlines Academy. The programs fall under two categories, “Service Excellence” and “Innovation and Digital,” although SIA will also offer custom-made programs tailored to specific challenges or improvements a company wants to make. “The Singapore Airlines Academy is a strategic move for the SIA Group and has the potential to add a new source of revenue in the coming years,” said Vanessa Ng, SVP Human Resources, SIA.

Simple Flying | Related Singapore Airlines sells out meals on parked plane — BBC



IATA, ACI Provide Updates on COVID-Battered Aviation Industry

The aviation industry’s recovery has “hit a wall,” said IATA’s director general Alexandre de Juniac, reflecting on September passenger numbers. The association reported international passenger demand was down 88.8% year-over-year, basically unchanged from the 88.5% decline recorded in August. While domestic demand in September dropped 43.3% compared to 2019, this marked an improvement from a 50.7% decline in August. Nonetheless, results from ACI World’s 2020 ASQ Global Traveller Survey showed that 48% of respondents considered themselves likely to travel within the next three months, dependent on the introduction of new health and safety measures.

IATA | Related ACI survey reveals half of passengers want to travel again soon — Passenger Terminal Today



HAECO Employees Establish New Chapter of AWAM

Several women working for HAECO in Greensboro have established the first North Carolina-based chapter of the Association for Women in Aviation Maintenance (AWAM), AWAM Chapter 31. The chapter is focused on providing opportunities to share information, network, educate, foster a sense of community and increase awareness of women in the industry. Tammy Biddix, HR systems analyst at HAECO and president of AWAM Chapter 31, said, “HAECO Americas has been looking to find ways to reach out to girls and women in order to introduce them to the aviation industry. We felt that starting a chapter would give us resources and provide more benefits.”

HAECO | Related Women in PaxEx — APEX Media





A Japan Airlines Boeing 787 with Osaka International in its sights. Captured by @donaldmac717 (via Instagram).

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> Tweet of the Day

☕🍫 Enjoy your chocolate moment onboard: For the perfect start into the winter season, SWISS is offering Swiss hot chocolate in all classes as of now.

Swiss Intl Air Lines @FlySWISS


Association News

FTE APEX Virtual Expo Exhibitors: Send Your News to APEX Media

This year, APEX Media's signature EXPO Daily Experience product has been reimagined as an all-digital endeavor. It will feature speaker insights, conference sessions, trending topics and exhibitor news – which is where you come in. Send your announcements to editor@apex.aero so they may be included in the dailies, which will be distributed to all delegates and across FTE and APEX’s extensive social media and email networks. Learn more about APEX Media's editorial and advertising opportunities.


Join APEX and Commit to the Future of the Airline Industry

APEX members accelerate advancements to every aspect of the passenger experience. More than 300 international and regional airlines, aircraft manufacturers, motion picture studios, content providers, avionics systems manufacturers, airports and others form our community. Members also receive event registration discounts. Learn about the different categories of APEX membership and apply now.


> Quote of the Day

"I'm coining 2020 the year of reflection."

Simon Yaffe, BUZZ Products
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Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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