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November 6, 2020



Today's Top Stories


KLM Selects Viasat for European Fleet Connectivity

KLM will bring its single-aisle aircraft online with Viasat’s Ka-band satellite connectivity solution. The deal covers the majority of its European fleet, made up of Embraer and Boeing jets. Viasat expects the new service will be active on the first aircraft in 2021. The installations will initially connect to the KA-SAT satellite jointly owned by Viasat and Eutelsat and eventually also access the wholly owned ViaSat-3 satellite, which is slated to launch in the first half of 2022.    

Runway Girl | Related KLM selects Viasat for in-flight connectivity – PaxEx.aero



Qantas to Remove In-Airport Service Staff

Citing a passenger preference for “digital interactions over face-to-face contact,” Qantas informed staff this week that it would be closing its service desks in airports and lounges. Passengers needing last-minute assistance at the airport will be left with kiosks, online portals or the company’s call centers. Qantas said it intends to expand its “customer journey operations” team at HQ to help support the shift. The move also affects baggage services counters and new ticket sales desks.  

The Sydney Morning Herald | Related Qantas announces 'flight to somewhere' – CNN Travel  



Bombardier Faces Bribery Probe Over Garuda Sales

The Bombardier commercial aircraft division no longer exists, but the company is still on the hook for past actions. UK regulators are investigating the group on suspected bribery allegations tied to the sale of half a dozen CRJ1000 jets to Garuda Indonesia in 2012. The investigation, by the UK’s Serious Fraud Office, follows an earlier conviction of former Garuda Indonesia CEO Emirsyah Satar on bribery charges and similar investigations into Airbus and Rolls-Royce that produced massive financial settlements.    

Nikkei Asia | Related Indonesia to merge Garuda and tourism companies – Nikkei Asia



Zurich Airport Launches New Retail and Business Park Called The Circle

Zurich Airport is now a destination unto itself, with new hotels, stores and business services attached directly to the terminal. The Circle also includes a new hospital facility and a convention center with capacity for 2,500 people. It will add coworking spaces, a gym and a crèche next year. Stefan Feldmann, head of The Circle at Flughafen Zürich AG, noted that the site was opening “in a challenging time,” but expects success as the group “optimizes and develops content and appearance to make The Circle a vibrant place for guests, tenants, employees, visitors and passengers.”    

Duty Free News International | Related Zurich Airport Expansion – Airport Technology



Singapore Airlines Posts Largest-Ever Loss, Cuts Fleet

Singapore Airlines lost $1.7 billion dollars in Q3 2020, its worst quarterly financial performance ever, due to its international connecting traffic disappearing. Nearly half of the loss is related to impairment charges as it restructures its fleet, including the permanent removal of seven A380s from service. Fuel hedging also contributed to the losses. The company has worked to diversify its offerings and generate additional revenue. With borders still closed, however, optimism for a passenger recovery remains low.   

South China Morning Post | Related SIA offers training to external firms – TTG Asia



Airport COVID Testing Expands in Seattle, Miami, Germany

Passengers at Seattle-Tacoma International Airport can now get a COVID test. The airport partnered with Discovery Health MD to launch a pilot program offering PCR testing before security, with same-day or next-day turnaround for travelers within 72 hours of departure. Lufthansa is also expanding its testing program, opting to pursue an antigen quick test on one daily round trip between Hamburg and Munich. The test will be free to travelers and anyone who does not want to participate will be rebooked to a different flight. Finally, American Airlines is expanding pre-flight testing options to passengers flying from Miami to Belize, Grenada and St. Lucia. The PCR tests are self-administered and processed by mail with a 48-hour turnaround time.  

Travel Pulse | Related AA to offer Covid testing for flyers to Belize, Grenada, St. Lucia – Travel Weekly 



TAP’s In-Flight Magazine Comes In for Final Landing

The award-winning onboard magazine for TAP Air Portugal will fly no more. The company suspended production of the magazine, UP, in March and will now formally close the operation. TAP may revive its in-flight publication in the future, but this is dependent on a restoration of passengers sufficient to drive the advertising budgets that fund the printing. Other airlines have faced similar challenges in recent months, with some shifting to digital rather than print.     

The Portugal News | Related The Weekly Wrap: In-Flight Media, Touchless Tech & Ryanair’s Bathroom Pass – APEX Media





A Flair Airlines Boeing 737 lands at Toronto Pearson International Airport. Captured by @ebidinotphotography (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

Art Starts Here! A new installation in Concourse D features prominent @CarnegieMellon arts education grads like @MichaelKeaton , @TheRealTTunie , @joshgroban & @theebillyporter . For 100+ years, CMU has transformed the world through arts education starting right here in Pittsburgh!

Pittsburgh International Airport @PITairport


Association News

Send Us Your News!

This year, APEX Media's signature EXPO Daily Experience product has been reimagined as an all-digital endeavor. It will feature speaker insights, conference sessions, trending topics and exhibitor news – which is where you come in. Send your announcements to editor@apex.aero so they may be included in the dailies, which will be distributed to all delegates and across FTE and APEX’s extensive social media and email networks. Learn more about APEX Media's editorial and advertising opportunities.


Don’t Miss the APEX Weekly Wrap, Coming Monday!

The next episode of the APEX Weekly Wrap is landing on Monday, November 9. It will feature an interview with Mary Doyle, accessible aviation consultant, disability equality trainer and accredited online coach, about the new aviation training course she’s launched together with the UK’s Queen Elizabeth Foundation. Subscribe to the APEX YouTube channel.


> Quote of the Day

“The product range we can offer will grow and we will be able to offer healthy food full of nutrients and vitamins."

Jörg Hofmann, LSG Group
Read the article


Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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