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November 11, 2020



Today's Top Stories


APEX Board Members Highlight Digital Innovation and Communication as Keys to Recovery

Hosted by Inmarsat and APEX, yesterday’s FlightPlan advanced the conversation from April’s crisis mode to one of hopeful pragmatism. The virtual event pinpointed the industry’s cautious steps towards a ‘new normal,’ characterized by heightened focus on touchless travel through digital innovation and building passenger confidence through effective communication. APEX board members from Air Canada, Aeromexico, Japan Airlines, Virgin Atlantic and Delta Air Lines shared their views on these topics.    

APEX Media | Related FlightPlan Reconvenes to Explore Strategies for Aviation’s Recovery – APEX Media



100 Solutions to Aviation's COVID-19 Problems: Part 1

In the face of one of the biggest challenges ever to hit the aviation industry, companies responded swiftly. From automated cleaning robots and touchless check-in platforms to digital health passports and crowd density sensors, these are the airport innovations that are poised to restore traveler confidence. The full list will be featured in the next issue of APEX Experience magazine, which will be released on Tuesday, November 17.    

APEX Media | Related APEX Experience Magazine – APEX Media



Uganda Airlines Selects Inflight Dublin for IFE Content

Uganda Airlines will kick off a new era in December as it takes delivery of its first Airbus A330-800neo and expands to intercontinental flights. As part of that growth, the carrier has chosen Inflight Dublin to provide in-flight entertainment. Uganda Airlines’ CEO Cornwell Muleya wanted an “experienced and stable partner,” and expects the selection will “ensure a smooth entry into service, providing the highest level of service to our passengers.” The five-year deal calls for quarterly updates of a bespoke content package for Uganda Airlines’ passenger audience, including local and international content.  

Inflight Dublin | Related Condor trials Inflight Dublin’s Everhub platform – Inflight Online



United Plans February Return to JFK Airport

United Airlines will bring New York’s John F. Kennedy International Airport back to its route map in February 2021 after a five-year hiatus. The carrier is initially planning double-daily flights to San Francisco and Los Angeles. Those routes once served as key components of the airline’s premium traveler focus and will again lean in that direction. United intends to use its Boeing 767-300ER aircraft with 46 business-class seats, by far its most premium-heavy configuration, for the routes. The carrier also mentions potential for cargo demand in the market, noting that the 767s can carry containers and connect goods onwards to Asia from the west coast hubs.

The Hill | Related United is bringing back food, beer and wine. Here's what is (and isn't) on the pandemic menu at US airlines – USA Today



Hong Kong, Singapore to Launch Travel Bubble

Multiple tests for passengers will drive a quarantine-free travel “bubble” between Hong Kong and Singapore as the two cities look to reopen international borders. The initial plan takes a measured approach, allowing just 200 passengers on a single flight in each direction per day from November 22. Any spike in untraced local cases in either city will see the bubble immediately suspended. The pair chose to forgo quick tests in favor of the more accurate PCR option. Ong Ye Kung, Singapore’s transport minister, said, “This is as close as it gets to cross-border travel pre-COVID-19, and this is only possible because both Singapore and Hong Kong have successfully controlled the spread of COVID-19.”

South China Morning Post | Related Singapore-Hong Kong travel bubble: All you need to know about flights, tests and costs – SCMP



PIT to Test New Tech at xBridge Innovation Center

Pittsburgh International Airport (PIT) hopes to foster innovation with the launch of xBridge, a 10,000-square-foot innovation center. The facility includes xGate, a functional boarding gate inside the terminal that will operate as a working lab to test concepts to improve air travel, explained Katherine Karolick, SVP for Information Technology at PIT: “The xBridge is a physical manifestation of the innovative mentality we’ve been cultivating here at PIT for years. This will be a proving ground for new technology that will benefit the airport, our airline partners and the passengers we collectively serve.”

PIT | Related As Pittsburgh International Airport bounces back, so does its arts program – Pittsburgh City Paper



Real-Time Passenger Flow Monitoring Coming to Nice

Nice Côte d’Azur Airport is relatively small compared to the number of passengers it handles every year. To help ensure safe and comfortable passage, the Airport Authority is investing in the Smart Flows passenger monitoring system. By monitoring anonymous Wi-Fi logs, the system can help identify chokepoints in movements through the terminals and allow the airport to respond, either in real-time for a one-off incident or through larger projects as patterns are recognized.

Passenger Terminal Today | Related Riyadh Airport successfully implements Smart Flows Software Suite to comply with Social Distancing requirements against COVID-19 – Smart Flows





This week, we're looking back at past covers of #APEXExperienceMag. Here's what they looked like in 2016!

The next issue of APEX Experience magazine will be released on November 17!

> Tweet of the Day

We will remember and be grateful for our fallen heroes who made the ultimate sacrifice in the name of our freedom, not just today but everyday. 🇨🇦 #RemembranceDay #LestWeForget #WeWillRememberThem

PAL Airlines @PALairlines


Association News

FTE APEX Virtual Expo Exhibitors: Send Your News to APEX Media

Thousands of delegates are expected to attend FTE APEX Virtual Expo. This year, APEX Media's signature EXPO Daily Experience product has been reimagined as an all-digital endeavor. It will feature speaker insights, conference sessions, trending topics and exhibitor news – which is where you come in. Send your announcements to editor@apex.aero so they may be included in the dailies, which will be distributed to delegates and across FTE and APEX’s extensive social media and email networks. Learn more about APEX Media's editorial, advertising and custom video opportunities.


> Quote of the Day

“One of our biggest goals as a business is to help airline customers stay one step ahead of the curve when it comes to passenger experience.”

Niels Steenstrup, Inmarsat
Read the article


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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