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November 15, 2022



Today's Top Stories


China Flight Searches Surge As COVID Measures Relax

Searches and bookings for flights to China sky-rocketed hours after the COVID measures were relaxed by the Chinese government. Quarantine time for international travelers to China has been shortened to 5+3 days: five days in a centralized quarantine location, followed by three days of home quarantine. Earlier, travelers were subject to a quarantine of 7+3 days. The number of reservations to China doubled on Chinese online travel giant Ctrip’s website, as the search for international flights increased by 200%.

Simple Flying | Related Qatar Relaxes COVID Rules In Time For World Cup—But Will Fans Come? - AFAR



CLEAR Deploys Screening Lanes At Luis Muñoz Airport

Luis Muñoz Marín International Airport in Carolina, Puerto Rico, has been equipped with CLEAR’s expedited security screening lanes. The dedicated lanes are used for verifying customer identity with their eyes or fingers, replacing the need to show the wallet and driver’s license. A CLEAR Ambassador will accompany members through the lane and to US Transportation Security Administration physical security after the verification process. The new service reduces the amount of time spent waiting at the security checkpoint.

Airport Technology | Related CLEAR Sailing: Boise Airport To Launch Expedited Security Lane - BoiseDev



AERQ Presents New Use Cases For OLED Screens In The Cabin

AERQ, the joint venture between LG Electronics and Lufthansa Technik, is transforming aircraft cabins by turning them into spaces for new ideas and business development. AERQ’s open IT platform AERENA creates an ecosystem onboard that can quickly deploy airline and third-party apps, content, and user interface changes to screens. As flexible ultra high definition OLED screens are increasingly being integrated into galleys and other cabin monuments, AERENA will enable airlines to become the “playmaker” of their own cabins and create a unique experience for passengers in a cost efficient manner.

Runway Girl Network | Related AERQ Brings Welcome Board To Stelia’s Opera Business Class Cabin - PAXEX.AERO



ICM Hub To Enhance Passenger-Airline Interaction With Conversational AI

New York-based startup ICM Hub is reshaping how passengers and airlines interact inflight. Through ICM’s Conversational AI solution, passengers can self-serve, guided with conversational AI, to get answers in-flight. Unlike all chatbot solutions that are cloud-based, Conversational AI hosts its Natural Language Processing algorithms locally on the aircraft. Passengers can use an app on their electronic devices or their seatback screen, and use natural language to make their request. The process, the startup claims, is as simple as sending a text message.

APEX Media | Related Inflight Connectivity A Priority Among Asia-Pacific Airline Passengers - TTG



Etihad Airways And Garuda Indonesia Expand Codeshare

Etihad Airways and Garuda Indonesia have expanded the scope of their codeshare agreement to nearly double the number of destinations beyond the Abu Dhabi and Jakarta hubs. Nearly 42 destinations across the Indonesian archipelago, South East Asia, Middle East, US and Europe are now covered by the agreement. The partners will also offer reciprocal miles accrual and redemption opportunities to members of Etihad Guest and GarudaMiles across both airlines’ networks, and will further engage both member bases through joint marketing activities.

Times Aerospace | Related WestJet Enhances Codeshare With Japan Airlines - Simple Flying



Smize Cream To Bring Premium Ice Cream To In-Flight Menus

Super-premium ice cream brand Smize Cream is on a mission to bring its fun, frozen fabulousness into airplane cabins. The bottom of each Smize Cream cup hides a sweet, edible surprise, or ‘Smize Surprize’. The company offers customizable ice cream flavors and Smize Surprizes, which could make for some very fun airline-branded shapes and flavors. Launched in 2020, Smize Cream is the brainchild of Emmy-winning actress-model-producer, Tyra Banks.

APEX Media | Related New Low-Cost Airline Bonza Will Serve Up An All-Australian In-Flight Menu - Concrete Playground



JetBlue Refreshes Special Veterans Livery

JetBlue has upgraded its special “Vets in Blue” livery that honors veterans. The updated livery will feature a refreshed ribbon, which now goes from the tail section up to the rear section of the wings, unlike the old livery where the ribbon was only near the back of the plane. The biggest change and most notable change is the shade of blue used. The new livery features a much brighter blue color compared to the old livery.

Airline Geeks | Related Ducking Marvellous: Azul's Disney Daisy Duck A320neo Spotted In Toulouse - Simple Flying




Today’s picture comes from @berto_aviation, showing a Singapore Airlines Airbus A350-900 aircraft.

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

Does new #technology being trialed by #BritishAirways mean you don’t need to show your passport at LHR on international flights? #airport #paxex

AeroTime News @AviationNews


> Quote of the Day

“The further easing [of COVID Measures] reflects a balance between COVID control and economic development, and prepares for more opening up of the travel market.”

Statement By Ctrip, Chinese Online Travel Giant
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The next newsletter will be out tomorrow.



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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