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December 7, 2021



Today's Top Stories


American CEO Doug Parker to Retire Next Year

American Airlines (AA) has announced that current CEO Doug Parker will be retiring on March 31, 2022. The current president at AA, Robert Isom, will succeed him. Parker will continue to serve as chairman of AA’s board, and Isom will join the airline’s board of directors. American Airlines' Lead Independent Director John Cahill stated, “Over the span of his 35-year career, Doug has been an architect and advocate for a more vibrant, resilient and secure aviation industry.” Cahill continued, “[Parker] set the standard for servant leadership, tirelessly championing our people and establishing an accessible and inclusive culture.”  

World Airline News | Related Vaccine Requirements Aren’t Slowing American Airlines Hiring, CEO Doug Parker Says – The Dallas Morning News



CommutAir to Upgrade Interiors on its Embraer ERJ145 Fleet

CommutAir has announced that it will be refreshing the cabin interiors of its Embraer ERJ145 fleet. The regional carrier will make aesthetic and structural changes to several passenger cabin areas with the support of United Airlines, which it flies exclusively for. The aircraft will receive new sidewalls and bulkhead finishes, overhead bins, LED cabin and reading lights and a completely redesigned lavatory. It will remain in a 50-seat, all-economy class 1-2 configuration. The refresh comes as United Airlines plans to decrease its total single-class North American jet departures from 33% to around 10% by 2026.

Simple Flying | Related Embraer Bows “Semi-Private” Version Of ERJ 145 Commercial Jet – Forbes



JetBlue Names New VP Inflight Experience

JetBlue has announced that John Flaherty has become the airline’s VP Inflight Experience. The role requires Flaherty to lead and support JetBlue’s in-flight team, focusing on ensuring new and current crewmembers have the tools and training to deliver and advance JetBlue’s hospitality and customer experience. Flaherty has been with the airline for 15 years, most recently as director, Airports for JetBlue’s Boston operation. Over the last decade, Flaherty helped grow the company into one of the largest carriers at Boston Logan International.

PAX International | Related JetBlue Technology Ventures’ Portfolio Company Tomorrow.io to List on Nasdaq Through Merger With Pine Technology – Yahoo Finance



Airport Dimensions, Ambaar Lounge Open Ambaar Club at VCP

Airport Dimensions and Ambaar Lounge have announced the opening of their first Ambaar Club lounge at Viracopos International Airport (VCP). The lounge, Airport Dimensions' first in South America, has a capacity for over 100 travelers and features a mix of seating options, a dedicated children’s play area and soundproof booths for phone calls. Club access will be open to guests from all airlines and Priority Pass members. Work is underway on two additional Ambaar Club lounges set to open later this year at Salgado Filho Porto Alegre International Airport and Fortaleza-Pinto Martins International Airport.

Asian Aviation | Related Priority Pass partners with China Southern Airlines for premium lounge access across China – Asian Aviation



Toronto Pearson Airport Features Xovis Sensors and Software

Xovis’ Passenger Flow Management System is now live at Toronto Pearson Airport, located at the transfer area inside the new customs and security screening facility for international passengers connecting to domestic flights. Installed in August, The AI  technology uses 3D sensors and software to measure waiting queue lengths, passenger behaviour and social distancing, providing airport personnel with key performance indicators shown on an intuitive dashboard. Cody Shulman, managing director, Xovis North America, said, “Xovis’ solutions help optimize the trial-and-error reconfiguration process, the utilization of space, and the real-time redeployment of personnel, making for a better passenger journey.”

Aviation Pros | Related Xovis Launches Cloud-Based Offers to Rethink People Flow: More Than Simply Counting People – PR Newswire  



Alaska Airlines and T-Mobile Announce Partnership

Alaska Airlines has chosen T-Mobile as its preferred wireless carrier. Alaska will now transition most of its mobility business to T-Mobile and experiment with emerging 5G services like Multi-Access Edge Computing and private networks. Alaska is looking to take advantage of the high-bandwidth, low latency capabilities of 5G to optimize every aspect of the customer experience, from ticketing to check-in, on-time departures and arrivals, baggage tracking and more. Neither company has indicated whether the agreement will affect in-flight internet services; Alaska currently uses Gogo's offering for passenger Wi-Fi.  

RCR Wireless | Related Aviation industry seeks longer delay on C-band deployment – Fierce Wireless



Athens Airport AI Measures Passengers Emotional Engagement

Athens Airport has launched an initiative to measure passengers’ emotional engagement. The aim is to provide a stress-free airport experience using AI. In collaboration with Canadian tech company PathosAI, the airport will measure subconscious drivers of passenger experience using AI, Natural Language Processing and other digital tools to produce engagement performance metrics, pinpointing action areas to improve passenger experience. The ‘Measuring Passengers’ Emotional Engagement: Your Emotions Count’ tool analyses data from existing communication channels including call centers and social media to assist airports in planning and creating passenger experiences.

International Airport Review | Related JFK International Airport gets contactless grab-and-go convenience store – NFCW





A soon-to-be Lufthansa A321N approaching Finkenwerder after its second test flight. Captured by @airospire

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

Plane talking Products has revealed its brand-new European-made 100 percent plastic-free airsickness bag. @Plane_Products

PAX International @paxintl


Association News


At the 2021 APEX/IFSA EXPO, APEX launched its new WORLD CLASS rating together with aviation guest experience consultancy Yates and Partners to recognize excellence across a range of different metrics. The first seven airlines to achieve APEX's prestigious new WORLD CLASS award are Emirates, Japan Airlines, KLM, SAUDIA, Singapore Airlines, Turkish Airlines and Qatar Airways. Find out more.


> Quote of the Day

"Technology never stands still, we’re always going to be improving it, so we wanted to hit the big asks first and then keep on going.”

Terri Davies, Anuvu
Read the article


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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