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December 20, 2021



Today's Top Stories


Qatar is First to Transact on IATA ACE Using ICH

Qatar Airways has become the first airline to make a transaction on IATA’s Aviation Carbon Exchange (ACE) using IATA Clearing House (ICH). The ACE is a centralized marketplace where airlines and other aviation stakeholders can trade CO2 emission reduction units for compliance or voluntary offsetting purposes. The ICH provides cost-effective billing and settlement services in multiple currencies. “We welcome the use of the IATA ACE, as it enables airlines to invest in CORSIA-eligible emission reduction units,” said Qatar Airways’ CEO, Akbar Al Baker.

Qatar Airways | Related IATA Clearing House (ICH) – IATA



IFSA, ASF Partner to Enhance In-Flight Service Sustainability

The International Flight Services Association (IFSA) and Aviation Sustainability Forum (ASF) have entered a strategic partnership with the mission of developing sustainable in-flight service standards and solutions for adoption across the industry. ‎At the 2021 APEX/IFSA EXPO in Long Beach, California, the APEX/IFSA Board of Governors, which consists of airline CEOs and Presidents, selected sustainability as one of two priorities for the associations to address. This strategic partnership with ASF enables IFSA to contribute directly to this goal. 

APEX Media | Related APEX/IFSA Board of Governors Unanimously Votes to Introduce Four New Initiatives – APEX Media



United Commits to Free Messaging Across its Fleet

Following a trial that began in July, United Airlines is rolling out free messaging across its fleet. The service includes messaging on platforms such as Facebook messenger, iMessage and WhatsApp and can be accessed by selecting the free messaging option on United’s in-flight Wi-Fi landing page. The capability will be available immediately on much of the airline’s mainline and United Express fleet, but will be gradually rolled out on Boeing 757-200s, 767s and 787-9s by March 2022. It will not be offered on United’s CRJ200s and E145s.

Live and Lets Fly | Related New deal means United Airlines may be flying hydroelectric planes as early as 2028 – Tech Republic



Air France Opens Sisley Beauty Center at CDG

Air France has opened a beauty treatment center in partnership with Sisley within its La Première lounge at Paris-Charles de Gaulle Airport (CDG). Each visitor is entitled to a free 30-minute beauty ritual and can add on a range of face and body treatments lasting 60-90 minutes from approximately $112. These include the La Première anti jet-lag treatment, developed especially for Air France. The facility features large mirrors, white furniture with bronze details and candles. On the ceiling are embossed shapes representing Ginkgo biloba leaves, a key ingredient in many Sisley products.

Air France | Related Economy customers can access Air France’s lounge at Paris CDG for a fee – Business Traveller



Marhaba Launches “Meet and Greet” Services at Australian Airports

Lounge operator Marhaba has launched its “meet and greet” services in Australia. Marhaba’s services will be offered at Sydney, Melbourne, Adelaide and Brisbane airports, where agents will welcome travelers and escort them through the airport to their arrival or departure gate. Agents will also provide baggage trolleys or arrange a porter for an additional fee. In Melbourne, travellers can book a “Gold” package as part of a bundled rate that includes use of the Marhaba lounge.

Gulf News | Related Why grab-and-go food and drink is the future of the airport lounge experience – The Points Guy



Aena, Vueling Test Contactless Boarding at BCN

Aena has launched a facial recognition pilot program for contactless boarding at Josep Tarradellas Barcelona-El Prat Airport (BCN) in partnership with Vueling. Currently available to passengers flying from Barcelona to Malaga, the solution gives passengers the option to complete self-bag drop using facial recognition. Indra integrated the various systems and devices required; Materna IPS designed the biometric self-bag drop element; Easier integrated the biometric devices and middleware for passenger enrolment and verification at each control point; and Idemia provided the facial image capture technology.

Passenger Terminal Today | Related Aena airports close out November with 73.3 percent of 2019’s traffic – International Airport Review



Emirates Reveals Festive In-Flight, Lounge Menus

First- and business-class passengers traveling with Emirates over Christmas will be treated to a starter of lemon and herb king prawns with fennel salad and cocktail sauce, or a classic salmon gravadlax. For main, they will receive roast turkey with chestnut stuffing, turkey bacon, paprika potatoes and creamy Brussel sprouts with a cranberry jus lié. Emirates is also offering a Christmas menu across its Dubai, London Heathrow, Rome and Cairo lounges. This season’s first- and business-class amenity kits include Bulgari products, while long-haul economy-class passengers can take home kits inspired by Expo 2020 Dubai.   

Emirates | Related The last ever A380 superjumbo is delivered to Emirates – CNN





An A320neo at Aéroport de São José do Rio Preto. Captured by @andre.mar.tins

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

The launch of Inmarsat’s first satellite in the Inmarsat-6 fleet by H-IIA No. 45 scheduled for Dec. 21 is postponed as a result of weather assessment. New launch date is Dec. 22. #H2AF45

MHI Launch Services @MHI_LS


Association News

Catch Up on All the News from APEX/IFSA EXPO

The 2021 APEX/IFSA EXPO in Long Beach, California last week saw attendance from 1,000 delegates across 41 countries. Many of the airlines and exhibitors at the show shared exciting news about their latest contracts, products and services. Click here for a recap on all the stories shared by APEX Media.


> Quote of the Day

“During this time, robust health and safety measures also became fundamental to our premium proposition.”

Goh Choon Phong, Singapore Airlines
Read the article


Until Tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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