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29-Sep-2020

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Today's Top Stories

JetBlue to Provide Mail-In COVID-19 Test Option

JetBlue is the latest US airline to add COVID-19 testing to its range of services. The company partnered with Vault Health to provide a mail-in PCR test for passengers traveling to destinations where a negative test result is required for entry. Passengers collect a saliva sample at home via video conference with Vault and send it off to a lab. Results are provided within 72 hours. The airline hopes to reduce the stress of locating a quick testing option and help boost ticket sales along the way. JetBlue joins United Airlines and Hawaiian Airlines in offering COVID-19 tests for some of its passengers.

Business Travel News | Related United Airlines to offer Covid-19 testing for some passengers - CNN

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Brussels Confirms US Preclearance Plans

Brussels Airport is slated to be the first in Continental Europe with a US Customs and Immigration Preclearance facility. Under a bilateral agreement between the US and Belgium, signed this week, the countries agreed to pursue the implementation of an inspection facility. The agreement still must be ratified by the Belgian Parliament before work on the facility begins. Building out the necessary space at the airport will require further negotiations between the US CBP and authorities at the airport.

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LATAM Streamlines Flight Booking, Increases Ancillary Revenue With New App

LATAM outlined its latest digital ambitions at this week's summit on the new reality of flight shopping, hosted by ATPCO, and presented results from the first stage of the rollout of its new booking app. Three months after the app launched in May, LATAM found that it had delivered a 3.11% increase in conversion rate; 60% faster time to purchase; 50% reduction in the average number of clicks required to purchase; 121% jump in ancillary sales per passenger; and 1,000% ROI in digital marketing. "We wanted to provide a personalized and engaging 'Amazon-like' offer with seamless navigation," said Jorge Sierra, digital transformation manager, LATAM.

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San Jose Adds Uber ExpressMatch to Cut Wait Times

San Jose International Airport is the latest to switch its Uber waiting area to the ExpressMatch program. Rather than matching individual riders and drivers, ExpressMatch designates a waiting area for drivers so riders can get in the next available car. The system also anticipates rider flow at the curb, dispatching drivers according to demand and capacity. The program has served roughly half of all riders departing the terminal, and reduced passenger wait time at the curb by 40% since launching at the beginning of the month.

Passenger Terminal Today | Related Driverless air taxis will come before self-driving cars, says Uber Air partner - Telegraph

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ANA Partners With JAXA for Environmental Monitoring

All Nippon Airways (ANA) is teaming up with Japan's space exploration agency for remote sensing observation of atmospheric components in city areas. The partnership will see ANA and the Japan Aerospace Exploration Agency (JAXA) combine satellite and aircraft-based observations to measure greenhouse gas emissions in urban areas. A carry-on luggage-sized observation instrument developed by JAXA will be placed in the cabin of passenger aircraft operated by ANA. This instrument observes the detailed concentration distribution of the atmospheric components such as carbon dioxide and nitrogen dioxide.

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Singapore Airlines Offers Travel Experiences on the Ground

Singapore Airlines is pivoting from airline to ground-based tourism operator, at least temporarily. The carrier will offer an A380 dining experience on the ground in late October. Additional tours of the company's operations, including add-on options for flight simulator training or a flight attendant workshop are also on offer. Finally, the carrier is launching a home delivery meal service, including access to the airline's vast wine cellars. Prior consideration for a tour flight to nowhere was dropped owing to environmental concerns.

Singapore Air | Related Qantas' Australian Sightseeing Flight Sells Out in 10 Minutes - APEX Media

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JAL, Volocopter Push Urban Air Mobility in Japan

Japan Airlines (JAL) will help Volocopter expand its business opportunities as it prepares for commercial launch. Under a new agreement signed on Tuesday, JAL will help the eVTOL startup navigate the Japanese regulatory and business environment as it works to deliver air taxi services. Volocopter hopes to begin commercial operations within three years, and JAL's support could see Japan become one of its earlier markets when the service becomes available.

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> PHOTO OF THE DAY

In "Watch and Learn," Bárbara Malagoli illustrates how in-flight language lessons have taken off.

This week, we're featuring @bmalagoli's stunning creations for #APEXExperienceMag.

> Tweet of the Day

2012: Meet the love of your life Couple with heart 2018: Do the long distance thing Airplane 2019: Get engaged Ring 2020 pt. 1: Spend 137 days apart Fearful face 2020 pt. 2: Reunite when restrictions are lifted in the Netherlands, giving us the happily ever after we all needed Loudly crying face

United Airlines @united

Association News

Airlines and Airports: Free Registration Ends Tomorrow

Early bird pricing for FTE APEX Virtual Expo is still in effect, but not for much longer! Registrants who confirm their participation by September 30 can enjoy the event for free, while vendors and consultancies will save $50. Plus, if airlines and airports register by Wednesday, they will get a complimentary Premium Pass with VIP access to all parts of the show. This includes access to the virtual exhibition hall and engaging conference sessions, the ability to participate in creative networking areas, and the opportunity to experience an array of announcements and launches from the various industry stakeholders involved. Be part of this landmark industry event and register today.

> Quote of the Day

"Giving the passenger more control to design their travel journey, in a more active way, I believe is the trend we will see more of."

Sebastien Petry, Panasonic Avionics
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Until tomorrow

ABOUT APEX

The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.

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