The Official Airline Ratings recognizes airlines in three categories:

  • Global Airlines: Airlines with a large number of wide-body aircraft covering the globe
  • Major Regional: Airlines covering a significant region of the globe
  • Low Cost Carriers: Airlines that self-identify as being low cost carriers

 

APEX partnered with TripIt® from Concur® , an industry-neutral technology partner which served in collecting verified itineraries that were validated by geo-location from over 50 million verified airline generated itineraries. Using a five-star scale, more than 500,000 flights by passengers from around the world rated throughout the year.  First, passengers rated their overall flight experience, and then were given the opportunity to provide ratings in five subcategories: seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi. The overall ratings were certified by an external auditing service hired by APEX and used to establish the airline’s Official Airline Ratings.

Congratulations to all of the 2019 four and five star airlines recipients announced at APEX EXPO in Boston on 24 September:

FIVE STAR GLOBAL AIRLINES

  • Aeroflot Russian Airlines
  • Air Canada
  • Air New Zealand
  • All Nippon Airways
  • American Airlines
  • Asiana Airlines
  • Austrian Airlines
  • Cathay Pacific
  • China Airlines
  • Delta Air Lines
  • Emirates
  • Etihad Airways
  • EVA Air
  • Finnair
  • Garuda Indonesia
  • Japan Airlines
  • Korean Air
  • LATAM Airlines
  • Lufthansa
  • Qantas Airways
  • Singapore Airlines
  • Qatar Airways
  • Swiss International Air Lines
  • Turkish Airlines
  • Virgin Atlantic

FIVE STAR MAJOR REGIONAL AIRLINES

  • Aer Lingus
  • Air Astana
  • Alaska Airlines
  • Avianca
  • Bangkok Airways
  • Hainan Airlines
  • Hawaiian Airlines
  • JetBlue Airways
  • JetSuiteX
  • SilkAir
  • Virgin Australia

FOUR STAR GLOBAL AIRLINES

  • Aerolineas Argentinas
  • Aeroméxico
  • Air France
  • British Airways
  • China Southern Airlines
  • El Al Israel Airlines
  • KLM Royal Dutch Airlines
  • LOT Polish Airlines
  • Scandinavian Airlines
  • South African Airways
  • Thai Airways International
  • United Airlines
  • Vietnam Airlines

FOUR STAR MAJOR REGIONAL AIRLINES

  • Caribbean Airlines
  • Fiji Airways
  • Gulf Air
  • Hong Kong Airlines
  • Malindo Air
  • Middle East Airlines
  • Oman Air
  • Philippine Airlines
  • Royal Brunei Airlines
  • Royal Jordanian Airlines
  • SriLankan Airlines

FOUR STAR LOW COST CARRIERS

  • Allegiant Air
  • Citilink
  • Eurowings
  • IndiGo
  • Interjet
  • Jetstar Japan
  • Norwegian
  • Southwest Airlines
  • Thai AirAsia
  • WestJet

Click here to view the 2018 four and five star recipients.