The Official Airline Ratings recognizes airlines in four categories:

  • Global Airlines
  • Major
  • Regional
  • Low Cost Carriers

APEX partnered with TripIt® from Concur® , an industry-neutral technology partner which served in collecting verified itineraries that were validated from over 50 million airline generated itineraries. Using a five-star scale, more than 500,000 flights by passengers from around the world rated throughout the year.  First, passengers rated their overall flight experience, and then were given the opportunity to provide ratings in five subcategories: seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi. The overall ratings were certified by an external auditing service hired by APEX and used to establish the airline’s Official Airline Ratings.

Congratulations to all of the 2020 four and five star airlines recipients announced at APEX EXPO in Los Angeles on 9 September:

FIVE STAR GLOBAL AIRLINES

  • Aeroflot
  • Aeroméxico
  • Air New Zealand
  • American Airlines
  • All Nippon Airways
  • Asiana Airlines
  • Cathay Pacific
  • China Airlines
  • Delta Air Lines
  • Emirates
  • EVA Air
  • Japan Airlines
  • KLM Royal Dutch Airlines
  • Korean Air
  • Lufthansa
  • Qantas
  • Qatar Airways
  • Singapore Airlines
  • SWISS International Air Lines
  • Turkish Airlines
  • Virgin Atlantic

FIVE STAR MAJOR AIRLINES

  • Air Astana
  • Air Tahiti Nui
  • Alaska Airlines
  • Avianca
  • Bangkok Airways
  • Copa Airlines
  • Hainan Airlines
  • Hawaiian Airlines
  • JetBlue Airways
  • Kuwait Airways
  • Middle East Airlines
  • Royal Brunei Airlines
  • Virgin Australia
  • Vistara

FIVE STAR REGIONAL AIRLINES

  • Aeroméxico Connect
  • JSX

FOUR STAR GLOBAL AIRLINES

  • Air France
  • Air Italy
  • British Airways
  • China Southern Airlines
  • El Al
  • Etihad Airways
  • Finnair
  • Iberia
  • LATAM Airlines Group
  • LOT Polish Airlines
  • Malaysia Airlines
  • Scandinavian Airlines (SAS)
  • Thai Airways International
  • United Airlines
  • Vietnam Airlines

FOUR STAR MAJOR REGIONAL AIRLINES

  • Aer Lingus
  • Aerolineas Argentinas
  • Air Europa
  • Austrian Airlines
  • Caribbean Airlines
  • Fiji Airways
  • Hong Kong Airlines
  • Icelandair
  • Malindo Air
  • Oman Air
  • Philippine Airlines
  • SriLankan Airlines

FOUR STAR LOW COST CARRIERS

  • Allegiant Air
  • Atlantic Airways
  • Interjet
  • Norwegian
  • Southwest Airlines
  • Spirit Airlines
  • WestJet

Click here to view the 2019 four and five star recipients.