The Official Airline Ratings recognizes airlines in three categories:

  • Global Airlines: Airlines with a large number of wide-body aircraft covering the globe
  • Major Regional: Airlines covering a significant region of the globe
  • Low Cost Carriers: Airlines that self-identify as being low cost carriers


APEX partnered with TripIt® from Concur® , an industry-neutral technology partner which served in collecting verified itineraries that were validated by geo-location from over 50 million verified airline generated itineraries. Using a five-star scale, more than 500,000 flights by passengers from around the world rated throughout the year.  First, passengers rated their overall flight experience, and then were given the opportunity to provide ratings in five subcategories: seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi. The overall ratings were certified by an external auditing service hired by APEX and used to establish the airline’s Official Airline Ratings.


The four and five star airlines were announced at APEX EXPO in Boston on 24 September.
Click here to view the 2019 four and five star recipients.