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December 9, 2020



Today's Top Stories


Expo Daily Experience: Day One is Out Now

Day One of FTE APEX Virtual Expo is a wrap, and with that comes the publication of our latest issue of Expo Daily Experience. Read recaps of keynote sessions featuring Delta and Qatar Airways CEOs. Get the scoop on the most innovative tech being presented at the event and read extensive news coverage straight from the exhibition hall. Don't miss trends pieces on ancillary revenue, travel confidence, COVID testing and digitalization, plus an infographic revealing the effort that went into planning this virtual event.




737 MAX Returns to Service as Virgin Australia Drops Orders

The 737 MAX returned to commercial service on Wednesday with GOL flying passengers for the first time since the type was grounded in March 2019. Boeing also celebrated a milestone with the first delivery since the grounding, a MAX 9 model, to United Airlines. But those positives were countered by a restructuring of Virgin Australia’s order for the type, including shedding 23 orders and delaying another 25 for a few years until 2023.

Simple Flying | Related Virgin rejigs Boeing 737 MAX order, delays delivery to 2023 – Executive Traveller



The Highlight Reel: Products to Know at FTE APEX Virtual Expo

FTE APEX Virtual Expo is full to the brim of companies touting exciting products and services aimed at improving air travel. From PX2GO, a travel platform from PXCom that can integrate third-party services like health passports within airlines’ existing apps and in-flight entertainment solutions; to eezeetags’ self-service bag tags, which are newly equipped with QR codes; there’s something for every element of the passenger journey. This article originally appeared in the Expo Daily Experience: Day One. Read the full issue and register for FTE APEX Virtual Expo.

APEX Media | Related Checking in With the Next-Gen at FTE’s Trailblazer Showcase – APEX Media



Immfly, Tourvest Team Up for Omnichannel Marketing

Tourvest Retail Services will add a new sales channel thanks to a partnership with in-flight digital services specialist Immfly. The collaboration integrates a touchless omnichannel retail proposition for airlines and rail operators with an advanced connected cabin digital services and entertainment platform. Passengers can shop via an embedded entertainment system or using their personal mobile devices.

Moodie Davitt Report | Related Immfly Spin-Off QuiverTree Media Launches Content and Advertising Services – APEX Media



Egret Opens Dallas Office, Eyes Rapid Growth

Catering trolleys and containers manufacturer Egret opened an office in Dallas, Texas, as part of a push into the American market. The company, headquartered in Suzhou, China, is the second largest supplier of galley carts in the industry. The US warehouse will speed up shipping of hardware to airlines and will stock a large variety of components, reducing custom-build lead times. “Galley equipment is obviously a key part of any airline’s daily operation. It can also be a huge headache for airlines, when parts or spare equipment is not available,” said Fran Hume, Egret’s director of Business, Americas.

Runway Girl Network | Related Fran Hume, Manager of North America Sales - Galley Equipment, shares her story – Aereos



Cleanliness, Hygiene Top Priorities for Travelers

When US participants were asked about their criteria for selecting a travel brand or company, cleanliness/hygiene was the top factor (57%) in determining their choice, outranking cost and every other factor in a survey conducted by Honeywell. Six in 10 gave positive ratings to the cleanliness and safety procedures at airports and on board since March. Honeywell hopes its line of treatment and safety solutions can help improve those numbers to restore consumer confidence.

Honeywell | Related Honeywell Helping Improve Air Travel Health And Safety With New Safety Packs For Passengers And Crew – PR Newswire



Anti-COVID Uniforms Arrive at Istanbul Airport

Istanbul Airport’s hygiene team will be the first in the world outfitted with uniforms made from antimicrobial fabric. Manufactured by Keyvan Aviation, the antiviral and antibacterial uniforms also offer comfortable, skin-friendly, breathable and anti-odor features. The updated outfits include shirt, trousers, jacket, waist bag and shoes.

Passenger Terminal Today | Related 100 Solutions to Pandemic Problems, Part 3: In-Flight Service – APEX Media





The awards ceremony was a highlight of APEX EXPO 2019. Don’t miss the APEX Official Airline Ratings and CEO Lifetime Achievement Award during Virtual Expo at 3:30 pm EST today.

As #FTEAPEXVirtualExpo kicks off this week, we’re highlighting some of the most memorable moments from last year’s APEX EXPO in Los Angeles.

> Tweet of the Day

Ben Smith, CEO @AirFranceKLM: "COVID-19 has done two things for the deployment of biometrics – #1 It has put more focus on the benefits of this tech; #2 The passenger acceptance of this type of tech is now faster and greater." #FTEAPEXVirtualExpo @theAPEXassoc

Future Travel @FutureTravelX


Association News

Networking Sessions at Virtual Expo Provide Sprinkle of Spontaneity

APEX Media director Maryann Simson has enjoyed countless in-person networking cocktails during her 14 years in this industry. While the networking at FTE APEX Virtual Expo is being done at a distance, it doesn't mean that those all-important chance encounters are off the table. Simson spoke with event operations director Catherine Noakes to find out how attendees can make the most of the Virtual Networking sessions, which are customized to various areas of interest.


FTE APEX Virtual Expo by the Numbers

Here's a snapshot of FTE APEX Virtual Expo at the end of Day One: 453 C-Suite leaders were in attendance, along with 175 registered airlines and 167 exhibitors. The amount of video available across the auditorium and OnDemand Speaker Zone adds up to a whopping 41 hours, 22 minutes and 31 seconds! Check out more fascinating insights in Expo Daily Experience: Day One.


> Quote of the Day

“The medical-reasoning engine operates based on the exact reasoning doctors use when looking at an individual’s health data."

Baher Al Hakim, Medicus AI
Read the article


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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