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December 22, 2021

Unruly Passengers Could be Removed from TSA PreCheck Program

The Federal Aviation Administration (FAA) is to share information regarding unruly passengers with the Transportation Security Administration (TSA), who could then remove them from the TSA PreCheck program. Steve Dickson, FAA Administrator, said, “If you act out of line, you will wait in line … Our partnership aims to promote safe and responsible passenger behavior.” The FAA announced a “Zero Tolerance” policy in January to curb a rise in violence and threats against flight crews, which is primarily due to the mask mandate as a result of COVID-19.

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EU Rules in Favor of Compensation if Flights are Brought Forward

The Court of Justice of the European Union has ruled that if flights are brought forward by more than an hour, they must be regarded as canceled and European passengers are thereby entitled to compensation. In the case of cancellations, airlines are required to pay passengers from $280 to $680 depending on the distance of the flight, with a 50% reduction if they reroute the passenger so they arrive at their final destination without delay. The compensation for flights brought forward will be the same, but there will be no right to reduce the amount by 50%.

Business Traveller | Related Complaints over denied compensation for flight delays still unresolved following lengthy inquiry – CBC

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SIA Offers All Passengers Two Hours of Complimentary IFC

A seasonal promotion will see Singapore Airlines (SIA) offer all passengers two hours of free access to its in-flight Wi-Fi service between now and March 31, 2022. This can be used in addition to the carrier’s complimentary offering of 100MB of free web data for business-class passengers and PPS Club members flying in premium economy or economy class, and two hours of text-based chat for KrisFlyer members in economy and premium economy class. In-flight connectivity (IFC) is available on all but the airline’s Boeing 737-800NGs. Three hours of paid access to SIA’s IFC usually costs $15.99.

Executive Traveller | Related Singapore halting new sales for tickets via quarantine-free ‘vaccinated travel lanes’ – Asian Aviation

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Delta Asks CDC to Reduce Quarantine for Vaccinated Staff

Delta Air Lines (Delta) CEO Ed Bastian is asking the US Centers for Disease Control and Prevention (CDC) to consider a shorter quarantine time for vaccinated individuals who contract COVID-19. The carrier is suggesting a five-day isolation period for vaccinated individuals ending with a testing protocol instead of the 10-day period currently required for everyone with the virus. “At Delta, over 90% of our workforce are fully vaccinated, and those rates are increasing daily,” the letter stated. “Our employees represent an essential workforce to enable Americans who need to travel.”

Flyer Talk | Related

Flying is already miserable this year. Is Omicron going to make things worse? – Los Angeles Times

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Genius Brands Launch Kartoon Channel! on JetBlue

Genius Brands and Spafax have announced the launch of Kartoon Channel! content as part of JetBlue’s in-flight entertainment offering. The content will become available in January 2022 and will include Stan Lee’s Superhero Kindergarten, Rainbow Rangers, and KC! Pop Quiz. Jon Ollwerther, president of Kartoon Channel!, stated, “We are honored that Kartoon Channel! has been selected by JetBlue as part of their in-flight entertainment offering. We believe our shows were selected due the quality of the programming, which appeals to children, while providing parents comfort that the programs are both safe and enriching.”

Video Age International | Related JetBlue Brings In-Flight Sports Streaming to London-Bound Airbus A321LRs – Aviation Today

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Boeing, Airbus Request US Government Delays 5G Rollout

Boeing and Airbus have written to the US government requesting a further delay to the rollout of 5G phone services, claiming they could have “an enormous negative impact on the aviation industry.” The letter cited research by Airlines for America showing that if the Federal Aviation Administration's 5G rules had been in effect in 2019, 345,000 flights would have been delayed, diverted or canceled. AT&T and Verizon delayed the commercial launch of C-band wireless service until 5 January and adopted precautionary measures to limit interference, but aviation industry groups said the measures did not go far enough.

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Emirates Reopens over 20 Airport Lounges

Emirates’ business- and first-class passengers, as well as those in Emirates’ Skywards Platinum or Gold membership tiers, will have access to more than 120 lounges by February 2022. 20 Emirates lounges across the US, UK, Europe and Africa are scheduled to resume service over the next few months. First- and business-class passengers, as well as eligible Emirates Skyward members, will also have access to 96 partner lounges across its network, plus an additional 15 partner lounges to be phased in.

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> PHOTO OF THE DAY

Long exposure photo of flight NZ1082 Christchurch to Guangzhou. Boeing 787-9 Dreamliner. Captured by @sg_planespottingchc

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

> Tweet of the Day

Unveiling ‘The Rising A’ of Akasa Air Inspired by elements of the sky, The Rising A symbolises the warmth of the sun, the effortless flight of a bird, and the dependability of an aircraft wing. Always moving upwards. Always inspiring to rise.

Akasa Air @AkasaAir

Association News

Learn More About APEX WORLD CLASS

At the 2021 APEX/IFSA EXPO, APEX launched its new WORLD CLASS rating together with aviation guest experience consultancy Yates and Partners to recognize excellence across a range of different metrics. The first seven airlines to achieve APEX's prestigious new WORLD CLASS award are Emirates, Japan Airlines, KLM, SAUDIA, Singapore Airlines, Turkish Airlines and Qatar Airways. Find out more.

> Quote of the Day

"It’s become almost an expectation for the consumer to have healthy, meatless options on the menu."

Leone Camerana, Meatless Farm
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Until tomorrow

ABOUT APEX

The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.

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