THE WORLD CLASS 2023
The WORLD CLASS award implies an attainment of international standards of safety well-being, sustainability, service and inclusiveness.
Qualification for the WORLD CLASS award is by audit and customer assessment.
Extensive audits by industry professionals rate every aspect of the guest experience over many flights, in every class.
Analysis of one year’s customer ratings of the inflight experience is combined with the audit data to get a complete evaluation of the guest experience.
WORLD CLASS is considered across extensive, customer relevant dimensions clustered under three constructs.
2023 WORLD CLASS AWARDS
Click here for more more information on the honor and award winners.