APEX in Profile: Dr. Mark Hiller
Share
Dr. Mark Hiller
Chief Executive Officer
Recaro Aircraft Seating
Born in Stuttgart, Dr. Mark Hiller studied economic science at the University of Kaiserslautern, and earned his PhD in 2002. He joined the Recaro Group in 2003, first acting as head of synergy management, and later, heading Customer Affairs at Recaro Aircraft Seating. In 2007, Dr. Hiller was appointed managing director and chief operations officer, and has been the chief executive officer since April 2012.
Something that never ceases to amaze you in your industry?
It amazes me that we are able to make the world a little bit smaller – and we contribute to the fact that people can reach destinations around the globe faster. I also enjoy the dynamics of the industry:
The continuously increasing requirements by airlines and authorities drive us to innovate. It is amazing to see that we can fascinate our customers with trailblazing solutions, again and again.
What are the challenges with being a supplier to airlines? What are some of the highlights?
The high demand for our seats is of course a highlight for us. But it can also be challenging due to the various customizing options and individual seating solutions we offer. We are a globally operating company with customers around the world – from low-cost carriers to premium airlines. We enjoy experiencing different cultures in all the different countries we visit and also in the companies that we are working with. The ultimate highlight is to see our seats installed on many aircraft and to see happy passengers flying on them.
The achievement you’re most proud of?
I am proud of the fact that Recaro Aircraft Seating has become the world market leader in the area of economy-class seats. We have achieved this with our innovative products, our international growth strategy and, most importantly, with Recaro employees working together in a team effort.
Three things about where you live that make you want to live there?
I live in a little town in the south of Germany. It is easy to say why I love being here: First of all, my family lives here. Secondly, the town has a medieval flair and a rich history. And last but not least, everything is within walking distance. So, for me, coming home is a nice contrast to my business trips around the world.
First travel memory?
The first air travel that I can recall was a quite different experience: It was a long-distance flight where passengers were allowed to smoke. This is unthinkable today.
Most comfortable flight you’ve ever had?
My most comfortable flight was definitely the last time I traveled with my little daughter. For the first time, she slept calmly the whole way until we reached our destination.
Favorite airport/airline lounge?
My favorite airport is Dallas/Fort Worth International Airport, for two reasons: It is close to our U.S. facility, so I am there pretty often, and it is a very efficient airport despite its size.
What’s the one item you can’t travel without?
My passport.
Three things about where you live that make you want to live there?
I live in a little town in the south of Germany. It is easy to say why I love being here: First of all, my family lives here. Secondly, the town has a medieval flair and a rich history. And last but not least, everything is within walking distance. So, for me, coming home is a nice contrast to my business trips around the world.
Last place traveled to – for fun?
French Polynesia.
Default junk food of choice?
I try to avoid junk food and prefer local specialties. However, In-N-Out Burger is an option – not only because the food tastes good, but the company is also family-owned and they have made quality a top priority.