Care and service in the passenger experience industry come in many forms. From pre-flight medical checkups and flight attendant efforts to set cabin temperature standards to executive and crewmember tête-à-têtes, every bit helps to set the bar higher for airline… Read more
Passenger traffic at Keflavík International Airport has been rising at a staggering rate over the past few years. The airport expects more than 10 million people to pass through its terminal buildings by the end of 2018 – an increase… Read more
A new affiliation with Jamco Aero Design and Engineering (JADE) will see digEcor benefit from JADE’s expertise on retrofit projects, something that will surely increase in importance with digEcor’s acquisition of Rockwell Collins’ IFE portfolio. digEcor has entered a partnership… Read more
Travel companies go to great lengths to train for higher hospitality, from ballet-inspired exercise classes to Disney field trips, but it all comes down to treating people right. The robots are here and more will be coming. But not to… Read more
Being in the thick of operations and seeing crewmembers at work in the galleys and at the gates provide Joanna Geraghty, president and chief operating officer at JetBlue, with invaluable insights into the issues facing the company’s front line. For… Read more
It takes a flight attendant with a passion for photography to capture what it’s like to work behind the curtain of the airline passenger experience. Photography was a way for former Virgin America flight attendant Molly Choma to pass some… Read more
What do Gulf Air, Oman Air and Saudi Arabian Airlines all have in common? They aren’t – and don’t aspire to be – the ME3. When travelers think of airlines in the Middle East, Emirates, Etihad Airways and Qatar Airways… Read more
APEX members do good by working to improve the passenger experience – but also by donating their time and money to the charitable causes they support. For Touch, Astronics and SITA, that means fostering educational opportunities in their communities and… Read more
