Zoom in on different aspects shaping the passenger experience: an airline’s trademark seating product, the algorithms determining how content is presented to viewers, the business strategies being adopted by IFE hardware suppliers and the biology seeping into aircraft engineering and… Read more
Flame Distribution partners with UK production company Entertain Me Productions to bring 44 new titles to airlines around the globe, including several timely documentaries. Known for their knack for picking fun, educational, hot-topic in-flight entertainment (IFE) content, Flame Distribution got… Read more
Submissions for the 2020 Crystal Cabin Award have increased for the seventh year running, with the shortlist comprising a record 105 entries from 21 countries. An international jury consisting of 27 experts will select three finalists for each of the… Read more
By routing customer service through messaging, airlines are meeting passengers on their preferred communication platforms. Messaging can also help airlines cut costs and boost ancillary revenue. Volaris anticipates that its move toward using messaging for customer service inquiries will result in… Read more
Japan Airlines (JAL) is to exercise an Airbus option to reconfigure the cabin on board its Airbus A350 aircraft to better suit demand during leisure travel seasons. Available since the start of Airbus’ A350 program, the option will see JAL… Read more
Defining the metrics needed to monitor and measure in-flight connectivity is a tall task. APEX and its member companies are making progress on multiple fronts. The performance of an in-flight Wi-Fi connection is about far more than just bandwidth delivered to a device. APEX continues to work… Read more
With TripIt’s new feature, travelers can take environmental stewardship into their own hands. TripIt, an app known for creating useful master itineraries that keep travelers calm no matter where their globe-trotting adventures take them, has added a new feature to… Read more
While All Nippon Airways will eagerly grow at Tokyo Haneda airport, Tokyo Narita will continue to be an important hub, evidenced by ANA’s plan for a third departure lounge that will open on March 29. The design of the new… Read more
