Care and service in the passenger experience industry come in many forms. From pre-flight medical checkups and flight attendant efforts to set cabin temperature standards to executive and crewmember tête-à-têtes, every bit helps to set the bar higher for airline… Read more
The lack of consensus on Brexit presents a challenge for airlines that wish to maintain a high standard of passenger experience for the 85 million people who travel by air between the EU and UK each year. IATA commissioned a… Read more
How one company’s repositioning aims to rebalance passenger loads and optimize seat revenues across the skies. That breakfast is the most important meal of the day likely isn’t lost on Azim Barodawala, CEO of Volantio, an Atlanta-based travel and technology… Read more
Aeromexico’s Aerobot is proving that artificial intelligence and messaging platforms may be the way to good customer service. Launched in 2016 on Facebook Messenger and more recently on WhatsApp, Aeromexico’s virtual assistant is like an interactive FAQ. Want to know… Read more
Global Eagle has announced it will collaborate with digital advertising technology firm Inadvia through an agreement that it says will boost airline advertising revenue and reach media budgets “previously not accessible for in-flight advertising.” Global Eagle said Inadvia’s programmatic technology,… Read more
With personalization here to stay, it is increasingly important people know they’re getting exactly what they want from a flight before they book. Routehappy by ATPCO’s Amenities Hub is enabling the air travel industry to give customers the information they… Read more
One union is hoping data collected from its new app will put the heat on regulators to get cabin temperature just right. While aerospace is a highly regulated industry, there aren’t actually any operating standards for cabin temperature in the… Read more
Air Canada is the first airline to open a lounge at LaGuardia Airport’s new Terminal B Eastern Concourse, the first phase of the New York City airport’s $5.1-billion, 1.3-million-square-foot redevelopment project, which opened to travelers on December 1. APEX Media… Read more
