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June 11, 2025
2025 APEX Best™ Award Winners Announced at APEX FTE EMEA Conference in Dublin

Includes Regional Airlines from the Americas, Europe, Africa and the Middle East

DUBLIN, IRELAND (11 June 2025) – Top regional airlines were recognized by the Airline Passenger Experience Association (APEX) for their outstanding service during the FTE & APEX Awards Ceremony at the APEX FTE EMEA Conference in Dublin, Ireland on Wednesday, 11 June. The 2025 APEX Best Airline Awards highlight the top-performing airlines from Africa, Europe, North and South America, and the Middle East, selected directly by millions of travelers worldwide for delivering passenger experience excellence across key areas including Cabin Service, Entertainment, Food & Beverage, Seat Comfort, and Wi-Fi.

“Recognition through the APEX Best™ Awards reflects more than excellence from 1 million passenger flight ratings via TripIt. The APEX Best™ awards honor the heart, drive, and relentless pursuit of greatness shown by these outstanding airline teams,” said APEX GCEO Dr. Joe Leader. “This year’s winning airlines did more than respond to passenger feedback. They transformed it into action, reshaping the onboard experience and setting powerful new standards that elevate the entire industry. Their leadership as airlines redefines what travelers now rightfully expect in modern air travel.”

The awards are powered by passenger insights gathered via TripIt® from Concur®, the top-rated travel organizing app, where millions of users anonymously rate their flights on a five-star scale. Evaluation covers five subcategories: cabin service, food and beverage, seating comfort, entertainment, and Wi-Fi. With input from nearly 600 airlines worldwide, the 2025 APEX Best™ Awards represent a purely passenger-driven honor based on 100% neutral, third-party feedback.

2025 APEX Best™ Regional Winners

*Best Food & Beverage Awards are presented in conjunction with the International Flight Services Association (IFSA)

EUROPE 

  • Best Overall Airline: Virgin Atlantic Airways
  • Best Cabin Service: KLM Royal Dutch Airlines
  • Best Entertainment: Turkish Airlines (Previously presented at APEX Content Market)
  • Best Food & Beverage*: KLM Royal Dutch Airlines
  • Best Seat Comfort: Finnair
  • Best Wi-Fi: Turkish Airlines

AMERICAS

  • Best Global Airline: Delta Air Lines

NORTH AMERICA

  • Best Major Airline: Alaska Airlines
  • Best Low-Cost Carrier: Southwest Airlines
  • Best Regional Airline: JSX
  • Best Cabin Service: Breeze Airways
  • Best Entertainment: Aeromexico (Previously presented at APEX Content Market)
  • Best Food & Beverage*: JetBlue Airways
  • Best Seat Comfort: Aeromexico  
  • Best Wi-Fi: JetBlue Airways

SOUTH AMERICA 

  • Best Overall Airline: LATAM Airlines Group
  • Best Cabin Service: Azul
  • Best Entertainment: Azul (Previously presented at APEX Content Market)
  • Best Food & Beverage*: GOL
  • Best Seat Comfort: Aerolineas Argentinas
  • Best Wi-Fi: GOL

MIDDLE EAST  

  • Best Overall Airline: Qatar Airways
  • Best Cabin Service: Oman Air
  • Best Entertainment: Emirates (Previously presented at APEX Content Market)
  • Best Food & Beverage*: Oman Air
  • Best Seat Comfort: Etihad Airways
  • Best Wi-Fi: Emirates
     

AFRICA

  • Best Overall Airline: Ethiopian Airlines
  • Best Cabin Service: South African Airways
  • Best Entertainment: Air Mauritius
  • Best Food & Beverage*: South African Airways
  • Best Seat Comfort: Kenya Airways


For a full list of upcoming APEX, IFSA, and FTE events, please visit APEX Events. For more information about APEX, visit apex.aero, sign up for the APEX Daily Experience e-newsletter, or follow APEX on Twitter, Facebook, Instagram and LinkedIn.

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About the Airline Passenger Experience Association (APEX)
As a global non-profit and one of the world’s largest international airline associations, APEX accelerates the industry with the backing of nearly every major airline and valued supplier. APEX reinvests all its resources to serving its members, strengthening the worldwide airline industry, advancing thought-leadership, fostering business opportunities via events, developing global initiatives, setting key airline standards, and highlighting well-deserved recognition across our industry. In conjunction with both the International Flight Services Association (IFSA) and Future Travel Experience (FTE), APEX serves the full spectrum of the end-to-end travel experience.