August 1, 2024
APEX Announces Airline Industry Leaders Confirmed to Speak at APEX/IFSA Global EXPO

Washington D.C. (1 August 2024): The Airline Passenger Experience Association (APEX) and International Flight Services Association (IFSA) have announced eight airline industry leaders who will speak at their upcoming APEX/IFSA Global EXPO from 28 to 30 October 2024 at Long Beach Convention and Entertainment Centre, Long Beach, California. The first wave of speakers are experts in customer experience and product development from internationally renowned flag carriers. At the Global EXPO, they will share their knowledge in their area of expertise through the event’s thought leadership sessions.

List of confirmed speakers from APEX

  • Andrés Castañeda Ochoa, Chief Digital and Customer Experience Officer & EVP, ‎Aeroméxico
  • Antonio Fernandez, VP Product and Onboard Services, Aeroméxico
  • Anton Vidgen, VP Guest Experience, Riyadh Air
  • Fabien Pelous, SVP Customer Experience, Air France
  • Juha Järvinen, Chief Commercial Officer, Virgin Atlantic ‎
  • Mustafa Mucahitoglu, VP Customer Experience, Turkish Airlines ‎
  • Xia Cai, SVP Product Development & Design, Qatar Airways

List of confirmed speakers from IFSA

  • Gary R. Klinefelter, ServSafe® Certified Instructor / Proctor, Chef’s Helping Chef’s International, LLC

Co-located with IFSA and Future Travel Experience (FTE), APEX/IFSA Global EXPO spans end-to-end passenger experience, both in air and on the ground, and will connect a worldwide audience of over 3,000 airline and supplier members. Its exhibits and thought leadership will showcase industry advancement and innovation within in-flight entertainment, connectivity, design, hardware, software, systems and technology to enhance passenger experience.

Acting on member feedback from previous years, APEX and IFSA have also updated the Global EXPO with features and activities that will improve participation and experience. They have increased the exhibition time by 25% up to 2.5 days to give attendees more time to discover cutting edge products and industry innovation. The newly introduced Member Meeting Zone and APEX’s intuitive mobile app will encourage productive networking opportunities and seamless meeting management. The showfloor is set to host thought leadership sessions on diversified PaxEx topics and facilitates engagement where the action happens.

APEX/IFSA Global EXPO will confirm more speakers in the upcoming months.

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About the Airline Passenger Experience Association (APEX) 
As a global non-profit and one of the world’s largest international airline associations, APEX accelerates the industry with the backing of nearly every major airline and valued supplier. APEX reinvests all its resources to serving its members, strengthening the worldwide airline industry, advancing thought-leadership, fostering business opportunities via events, developing global initiatives, setting key airline standards, and highlighting well-deserved recognition across our industry. In conjunction with both the International Flight Services Association (IFSA) and Future Travel Experience (FTE), APEX serves the full spectrum of the end-to-end travel experience. 
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About the International Flight Services Association (IFSA) ‎
The International Flight Services Association (IFSA) is a global professional association serving the needs and interests of airline and railway personnel, caterers and suppliers who provide onboard services on regularly scheduled travel routes. Under the umbrella of APEX (Airline Passenger Experience Association) serving every major airline in the world, IFSA is dedicated to the advancement of the art and science of the multi- billion dollar inflight and railway onboard service industry. For more information about IFSA, please visit ifsa.apex.aero, or follow IFSA on Twitter, Facebook, and LinkedIn.