2026 APEX Best™ Awards Honored in Singapore at APEX FTE Asia Expo
SINGAPORE (12 November 2025) – APEX (Airline Passenger Experience Association) revealed the 2026 APEX Best™ Awards recipients in Singapore during APEX FTE Asia Expo 2025, the region’s premier event focused on innovation and advancing the passenger experience. Airlines representing Central Asia, Eastern Asia, Greater China, and the South Pacific were recognized for outstanding achievements in enhancing the passenger experience across five core categories: Best Overall, Cabin Service, Food & Beverage, Seat Comfort, and Wi-Fi. The Food & Beverage category is presented in partnership with IFSA (International Flight Services Association).
“The airlines recognized today exemplify the spirit of innovation, dedication, and excellence that defines leadership across Asia and the South Pacific,” Group CEO Dr. Joe Leader stated. “Across this vibrant region, air carriers continue to elevate the standards of onboard comfort, connectivity, and care in a way that reflects a deep understanding of travelers’ evolving expectations. These airlines stand as shining examples of how the region of the world where the day begins continues to see brightest light of advancing airline customer passenger experience.”
The APEX Best™Airline Awards stand apart as one of the most trusted accolades in aviation, based entirely in independent passenger feedback. Through APEX’s exclusive partnership with TripIt® from Concur®, travelers provide verified ratings on more than one million flights operated by nearly 600 airlines worldwide. Passengers use a simple five-star system via a single-screen review process that covers the five key categories; taking just seconds to complete. This process captures an authentic snapshot of passenger sentiment, guaranteeing these awards truly reflect the voice of travelers across Asia and the South Pacific.
As part of APEX’s continued commitment to the Asia and South Pacific region, APEX Global EXPO will be hosted in Singapore next year as APEX FTE EXPO in Asia, highlighting the importance of fostering growth, innovation, and collaboration within one of the world’s most dynamic aviation markets across the Future Travel Experience.
2026 APEX Best™ in Airline Awards Winners
CENTRAL ASIA
Best Overall Airline: Air Astana
Best Cabin Service: Air India
Best Food & Beverage: Sri Lankan Airlines
Best Seat Comfort: IndiGo
Best Wi-Fi: Uzbekistan Airways
EAST ASIA
Best Overall Airline: Singapore Airlines
Best Cabin Service: Korean Air
Best Food & Beverage: Korean Air
Best Seat Comfort: Royal Brunei
Best Wi-Fi: Japan Airlines
GREATER CHINA
Best Overall Airline: EVA Air
Best Cabin Service: China Airlines
Best Food & Beverage: Xiamen Air
Best Seat Comfort: China Eastern Airlines
Best Wi-Fi: Cathay Pacific
SOUTH PACIFIC
Best Overall Airline: Air New Zealand
Best Cabin Service: Fiji Airways
Best Food & Beverage: Fiji Airways
Best Seat Comfort: Virgin Australia
Best Wi-Fi: Qantas
For a full list of upcoming APEX, IFSA, and FTE events, please visit APEX Events. For more information about APEX, visit apex.aero, sign up for the APEX Daily Experience e-newsletter, or follow APEX on Twitter, Facebook, Instagram and LinkedIn.
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About the Airline Passenger Experience Association (APEX)
As a global non-profit and one of the world’s largest international airline associations, APEX accelerates the industry with the backing of nearly every major airline and valued supplier. APEX reinvests all its resources to serving its members, strengthening the worldwide airline industry, advancing thought-leadership, fostering business opportunities via events, developing global initiatives, setting key airline standards, and highlighting well-deserved recognition across our industry. In conjunction with both the International Flight Services Association (IFSA) and Future Travel Experience (FTE), APEX serves the full spectrum of the end-to-end travel experience.
About the Future Travel Experience (FTE)
Established in 2006, FTE is an independent online media, events, creative, and industry change leader dedicated to working with airports, airlines and industry stakeholders to enhance the end-to-end passenger experience and business performance. It has become a renowned hub through its in-person and digital events, media, accelerator, working groups, and industry change initiatives where the world’s most progressive airlines, airports, vendors, government agencies, cruise and rail operators, destination partners, and various other travel industry stakeholders share their latest passenger experience and business performance plans and visions, to collectively define the future of this sector. FTE is part of the APEX (Airline Passenger Experience Association) and hosts four annual events around the world – FTE Global, FTE World Innovation Summit, APEX FTE Asia Expo, and APEX FTE EMEA & Ancillary. FTE supports the innovation efforts of the most progressive stakeholders in the air transport and travel space.