Winners of the 2025 APEX Best™ Airline Awards Recognized in Singapore at FTE APEX Asia Expo
SINGAPORE (20 November 2024) – Last night in Singapore during FTE APEX Asia Expo 2024 – Asia’s most significant aviation event dedicated to the passenger experience and business performance – the Airline Passenger Experience Association (APEX) honored the 2025 APEX Best™ in Airline Awards recipients. The awards recognize airlines from Central/Southern Asia, Eastern Asia, Greater China, and the South Pacific for their excellence in delivering exceptional passenger experience across five key categories: Cabin Service, Entertainment, Seat Comfort, and Wi-Fi and Food & Beverage – which is presented in partnership with IFSA (International Flight Services Association).
The APEX Best™ Airline Awards are a prestigious recognition based entirely on anonymous, third-party passenger feedback collected through APEX’s partnership with TripIt® from Concur®, the world’s highest-rated travel organizing app. Passengers rated more than one million verified flights across nearly 600 airlines worldwide using a five-star scale to provide ratings in the five aforementioned categories. The single-screen rating ensures a user-friendly and simple process, allowing passengers to provide input in less than 15 seconds – making these awards of Asia and the South Pacific a true reflection of unbiased passenger sentiment.
2025 APEX Best™ in Airline Awards Winners
CENTRAL/SOUTHERN ASIA
Best Overall Airline: Air Astana
Best Cabin Service: Air India
Best Entertainment: Sri Lankan
Best Food & Beverage: Air India
Best Seat Comfort: IndiGo
EAST ASIA
Best Overall Airline: Singapore Airlines
Best Cabin Service: Royal Air Brunei
Best Entertainment: Korean Air
Best Food & Beverage: Royal Air Brunei
Best Seat Comfort: ANA
Best Wi-Fi: Japan Airlines
GREATER CHINA
Best Overall Airline: EVA Air
Best Cabin Service: Shenzhen Airlines
Best Entertainment: Cathay Pacific
Best Food & Beverage: China Airlines
Best Seat Comfort: Shenzhen Airlines
Best Wi-Fi: China Airlines
SOUTH PACIFIC
Best Overall Airline: Air New Zealand
Best Cabin Service: Air Tahiti Nui
Best Entertainment: Fiji Airways
Best Food & Beverage: Fiji Airways
Best Seat Comfort: Air Tahiti Nui
Best Wi-Fi: Qantas
For a full list of upcoming APEX, IFSA, and FTE events, please visit APEX Events. For more information about APEX, visit apex.aero, sign up for the APEX Daily Experience e-newsletter, or follow APEX on Twitter, Facebook, Instagram and LinkedIn.
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About the Airline Passenger Experience Association (APEX)
As a global non-profit and one of the world’s largest international airline associations, APEX accelerates the industry with the backing of nearly every major airline and valued supplier. APEX reinvests all its resources to serving its members, strengthening the worldwide airline industry, advancing thought-leadership, fostering business opportunities via events, developing global initiatives, setting key airline standards, and highlighting well-deserved recognition across our industry. In conjunction with both the International Flight Services Association (IFSA) and Future Travel Experience (FTE), APEX serves the full spectrum of the end-to-end travel experience.