September 9, 2019

Airlines and Vendor Partners Recognized by Their Peers for Implementation of New and Innovative Programs

(LOS ANGELES) – Members of the Airline Passenger Experience Association (APEX), and the International Flight Services Association (IFSA) honored their peers tonight as they celebrated the top innovators from airlines and vendor partners around the globe during the inaugural APEX/IFSA Award Ceremony. Winners were announced Monday evening during the ceremony at APEX EXPOBrian Kelly, CEO and Founder of The Points Guy, emceed the event sponsored by gategroup, Paramount Pictures, Spafax and Thales.

 “APEX is proud to highlight the most innovative approaches to business in passenger experience from our member airlines and vendors. We honor these organizations who have shown exemplary dedication and innovation to advancing the passenger experience,” says Maura Chacko, co-chair of the APEX Awards Committee.

Winners were determined by industry and media judging panels. 

2020 APEX Award Winners are:

  • Fiji Airways: Best Lounge Innovation: Fully Qualified Nannies at Fiji Airways Premier Lounge
  • SriLankan Airlines: Best Marketing Innovation: Spirit of SriLankan Airlines & The Magic of Vesak
  • VT Miltope: Best Inflight Connectivity Innovation: Securing Wireless Cabin Networks for the Future
  • American Airlines: Best Inflight Entertainment Innovation: Calm on American Airlines

Newcomer of the Year Award

  • Flight Center Instituto de Aviación: Flight Attendant VR Training Program

2020 IFSA Awards

  • American Airlines: Best Inflight Food or Beverage: Zoës Kitchen Partnership
  • Clip Limited: Best Onboard Amenity: JetBlue Mint Kits

 New this year is the APEX / IFSA Awards for Best Cabin Innovation and Best Product or Service. These awards recognize outstanding achievements in creating a thoughtful new cabin environment, and innovations in passenger comfort, including seats, design, lighting, temperature control, air quality and more.

2020 APEX / IFSA Award Winners are:

  • Astronics: Best Cabin Innovation: Intelligent Bin Solution/Smart Aircraft System
  • Air New Zealand: Best Product or Service: Skycouch Improvements

2020 APEX + Crystal Cabin Award Winner is:

  • AIRBUS: Best Customer Journey Experience: Connected Experience

During the Ceremony, APEX also honored Brinder Bhatia with the APEX Lifetime Achievement Award. APEX gives this award to individuals whose contributions, innovations, and leadership have generated a significant and fundamental improvement to the nature of airline passenger experience. On Monday, we celebrated Bhatia for his decades of selfless work, vision and dedication to the industry. Over the course of his 40+ year career, Brinder Bhatia worked tirelessly to push the industry forward in building both custom and customizable systems that made IFEC central to the passenger experience for virtually every airline. Even in retirement, Brinder Bhatia remains committed to helping airlines transform and build upon their passenger experiences.

The APEX/IFSA Award Ceremony took place during APEX EXPO, an exclusive member’s only event attended by more than 5,000 industry professionals, including representatives from more than 125 airlines who drive continuous improvement in the passenger experience, including advances in entertainment and connectivity, comfort and ambiance, catering and other services. APEX & IFSA EXPOs are co-located with Aircraft Interiors Expo (AIX) Americas.

For more information and photos from the APEX Award Ceremony, please visit, sign up for the APEX Daily Experience e-newsletter, or follow APEX on TwitterFacebook and LinkedIn.


About The Airline Passenger Experience (APEX) 
APEX encompasses a network of businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. As a non-profit, APEX reinvests all of its resources to better serve its members. Every day, APEX members evaluate the passenger experience through an influential community and are improving every aspect of the airline experience: from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and inflight dining. For more than four decades, APEX has worked to strengthen the industry and enable business opportunities through education, innovation, networking and recognition.

About The International Flight Services Association (IFSA)

The International Flight Services Association (IFSA) is a global professional association serving the needs and interests of airline and railway personnel, caterers and suppliers who provide onboard services on regularly scheduled travel routes. Under the umbrella of APEX (Airline Passenger Experience Association) serving every major airline in the world, ISFA is dedicated to the advancement of the art and science of the multi- billion dollar inflight and railway onboard service industry.