Winners of the 2024 APEX Best Airline Awards for In-Flight Excellence Recognized in Dublin
DUBLIN, IRELAND (12 June 2024) – The Airline Passenger Experience Association (APEX) unveiled the regional airline winners of the 2024 APEX Best Airline Awards during the FTE & APEX Awards Ceremony at the FTE EMEA Conference in Dublin, Ireland on Wednesday, 12 June. The prestigious regional awards, voted on by millions of global passengers, honored airlines from Africa, Europe, North and South America, and the Middle East for exceptional passenger experiences in Cabin Service, Entertainment, Food & Beverage, Seat Comfort, and Wi-Fi.
“The APEX Best Airline Awards, voted on independently by over one million passenger trips via TripIt, are considered a shining beacon of excellence within the industry. This year’s winners have demonstrated unwavering dedication by transforming passenger feedback into a reimagined passenger experience that exceeds expectations,” said APEX GCEO Dr. Joe Leader. “As we celebrate the great achievements of each airline, we know the committed and loyal teams will continue to be inspired to push the boundaries even further to set new standards in air travel.”
Through the association’s partnership with TripIt® from Concur®, the world’s highest-rated travel organizing app, passengers anonymously rate airlines using a five-star scale and provide ratings in five subcategories: cabin service, food and beverage, seat comfort, entertainment, and Wi-Fi. This makes the APEX Best Airline Awards an esteemed honor that’s based 100% on neutral, third-party passenger feedback and input collected from nearly 600 airlines from around the world.
2024 APEX Best Airline Regional Winners
*Best Food & Beverage Awards are presented in conjunction with the International Flight Services Association (IFSA)
EUROPE:
Best Overall Airline: Virgin Atlantic
Best Cabin Service: KLM
Best Entertainment: Turkish Airlines (Previously presented at APEX Content Market)
Best Food & Beverage*: Turkish Airlines
Best Wi-Fi: Icelandair
AMERICAS:
Best Global Airline: Delta Air Lines
NORTH AMERICA:
Best Major Airline: Alaska Airlines
Best Regional Airline: JSX
Best Cabin Service: Hawaiian Airlines
Best Entertainment: Air Canada (Previously presented at APEX Content Market)
Best Food & Beverage*: American Airlines
Best Low-Cost Carrier: Southwest Airlines
Best Seat Comfort: Breeze Airways
SOUTH AMERICA:
Best Cabin Service: GOL
Best Food & Beverage*: LATAM Airlines
Best Entertainment: LATAM Airlines (Previously presented at APEX Content Market)
Best Wi-Fi: GOL
MIDDLE EAST:
Best Overall Airline: Emirates
Best Cabin Service: Qatar Airways
Best Entertainment: Qatar Airways (Previously presented at APEX Content Market)
Best Food & Beverage*: Etihad Airways
Best Seat Comfort: Oman Air
Best Wi-Fi: EL AL
AFRICA:
Best Entertainment: Ethiopian Airlines
Best Wi-Fi: Ethiopian Airlines
For a full list of upcoming APEX, IFSA, and FTE events, please visit APEX Events. For more information about APEX, visit apex.aero, sign up for the APEX Daily Experience e-newsletter, or follow APEX on Twitter, Facebook, Instagram and LinkedIn.
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About the Airline Passenger Experience Association (APEX)
As a global non-profit and one of the world’s largest international airline associations, APEX accelerates the industry with the backing of nearly every major airline and valued supplier. APEX reinvests all its resources to serving its members, strengthening the worldwide airline industry, advancing thought-leadership, fostering business opportunities via events, developing global initiatives, setting key airline standards, and highlighting well-deserved recognition across our industry. In conjunction with both the International Flight Services Association (IFSA) and Future Travel Experience (FTE), APEX serves the full spectrum of the end-to-end travel experience.