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      2020 Regional Passenger Choice Awards for the Americas Announced at APEX TECH

      January 30, 2020  | Written by Caroline Ku
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      APEX/IFSA CEO Dr. Joe Leader presenting LATAM with two awards at APEX TECH in LA. All images: Greg Verville

      Winners of  the 2020 APEX Regional Passenger Choice Awards (PCAs) for North America and South America were announced at APEX TECH, which took place 29-30 January, at the Los Angles Airport Marriott. Additionally, airlines that had scored a 2020 four- or five-star Official Airline Rating (OAR), which were first announced at APEX EXPO in Los Angeles, attended APEX TECH to receive their awards.

      North America
      Best Overall: JSX
      Seat Comfort: JetBlue Airways
      Cabin Service: Southwest Airlines
      Food & Bev: Alaska Airlines
      Entertainment: Delta Air Lines
      Wi-Fi: Southwest Airlines

      South America
      Best Overall: Avianca
      Seat Comfort: Aerolineas Argentinas
      Cabin Service: LATAM Airlines Group
      Food & Bev: Aerolineas Argentinas
      Entertainment: LATAM Airlines Group

      The Regional PCA winners were selected based on neutral, third-party passenger feedback via the Official Airline Ratings (OARs).