2020 Regional Passenger Choice Awards for the Americas Announced at APEX TECH


    APEX/IFSA CEO Dr. Joe Leader presenting LATAM with two awards at APEX TECH in LA. All images: Greg Verville

    Winners of  the 2020 APEX Regional Passenger Choice Awards (PCAs) for North America and South America were announced at APEX TECH, which took place 29-30 January, at the Los Angles Airport Marriott. Additionally, airlines that had scored a 2020 four- or five-star Official Airline Rating (OAR), which were first announced at APEX EXPO in Los Angeles, attended APEX TECH to receive their awards.

    North America
    Best Overall: JSX
    Seat Comfort: JetBlue Airways
    Cabin Service: Southwest Airlines
    Food & Bev: Alaska Airlines
    Entertainment: Delta Air Lines
    Wi-Fi: Southwest Airlines

    South America
    Best Overall: Avianca
    Seat Comfort: Aerolineas Argentinas
    Cabin Service: LATAM Airlines Group
    Food & Bev: Aerolineas Argentinas
    Entertainment: LATAM Airlines Group

    The Regional PCA winners were selected based on neutral, third-party passenger feedback via the Official Airline Ratings (OARs).