Winners of the 2020 APEX Regional Passenger Choice Awards (PCAs) for North America and South America were announced at APEX TECH, which took place 29-30 January, at the Los Angles Airport Marriott. Additionally, airlines that had scored a 2020 four- or five-star Official Airline Rating (OAR), which were first announced at APEX EXPO in Los Angeles, attended APEX TECH to receive their awards.
Best Overall: JSX
Seat Comfort: JetBlue Airways
Cabin Service: Southwest Airlines
Food & Bev: Alaska Airlines
Entertainment: Delta Air Lines
Wi-Fi: Southwest Airlines
Best Overall: Avianca
Seat Comfort: Aerolineas Argentinas
Cabin Service: LATAM Airlines Group
Food & Bev: Aerolineas Argentinas
Entertainment: LATAM Airlines Group
The Regional PCA winners were selected based on neutral, third-party passenger feedback via the Official Airline Ratings (OARs).