APEX in Profile: Jennifer Arnold
Share
Jennifer Arnold
Senior Product Manager, Onboard Experience, IFE and Wi-Fi
Delta Air Lines
Jennifer (Jenny) is the senior product manager for in-flight entertainment, Wi-Fi and Delta Studio at Delta Air Lines. She began her media career with CNN in 2000 and transitioned to Turner Latin America in 2006, where she worked in planning and acquisitions until she joined Delta in May 2014.
FAST FACTS
Location: ATL
Frequent flight: ATL-LAX
IFE Standby: Tearjerkers, stand-up comedy and classic jazz
The future of flight will be: Immersive
Favorite airport: ATL
Paper or electronic boarding pass? Electronic
Passport stamp you wish you had: Anywhere in the UK
If you weren’t doing your current job, what would you love to be doing?
I vacillate between the dreamy answer of being a hiking guide and my very real interest in working as an advocate and teacher of special education in public schools.
“I think we all take flying for granted. It is just amazing that we fly through the skies safely – and in most cases, get entertained for free.”
Something that never ceases to amaze you in your industry?
Everything! Google “Louis CK” and “air travel” and behold the funny. I think we all take flying for granted. It is just amazing that we fly through the skies safely – and in most cases, get entertained for free.
What do you think is the most overlooked aspect of the passenger experience?
Deplaning.
Craziest travel experience?
On another airline, I was given a seat twice, boarded twice as a pass rider (they had accidentally canceled my reservation) and then twice removed from the flight. The third time was the charm and I was put in first class.
What’s the best seat on the airplane?
Any seat next to your friend, partner or spouse on the way to a vacation destination.
What’s the one item you can’t travel without?
My super big-and-soft plaid scarf – part security blanket, part practical to keep
me warm.
What’s the most efficient way to pack a carry-on suitcase?
Roll your clothes!
Fail-proof travel tip?
Be flexible and be polite.
Two things you miss most about home when you’re traveling?
That’s easy, I have four: my kids.
Your top three films of all time?
This is a difficult question for a movie nerd like me, but here are the ones that most consistently hang in my top 10: Children of Men, Lawrence of Arabia and Spirited Away. A call-out to the best docs: The Thin Blue Line, The Fog of War and Happy People: A Year in the Taiga.