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 >  News Articles
News Articles

Industry Leaders Convene at APEX/IFSA Global EXPO
October 27, 2024  | Written by Dirk Singer
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Airline chief executives and senior leaders from across the globe are set to gather in Long Beach tomorrow (28 October) for the APEX/IFSA Global EXPO. The three-day event will address the evolving landscape of passenger experience, featuring an unprecedented lineup of aviation decision-makers. Leading the executive roster are Benjamin Smith of Air France-KLM, Michael Rousseau […]

Qatar Airways’ First Starlink Flight Marks a New Era in Inflight Connectivity
October 23, 2024  | Written by Dirk Singer & Joe Leader
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Qatar Airways successfully launched its first-ever flight equipped with Starlink high-speed internet, signaling a major advancement in passenger experience. Qatar Airways set a new industry benchmark with the launch of its first-ever flight equipped with SpaceX’s Starlink satellite internet service, transforming the in-flight connectivity experience for passengers. Flight QR1, which departed from Doha to London […]

Spafax Expands IFE Offerings as The Hub Reaches 10-Year Mark
October 16, 2024  | Written by Dirk Singer
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This month, Spafax’s The Hub, a content management and delivery service for inflight entertainment (IFE), celebrates its 10th anniversary. The milestone coincides with several new developments in the company’s IFE offerings. Since its establishment in 2014, The Hub has become an integral part of the IFE supply chain. Operating from Hollywood’s Sunset Gower Studios, it […]

In-Seat Power Supply Boosts Airline Net Promoter Scores, APEX Analysis Reveals
October 9, 2024  | Written by APEX Staff
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Airlines equipping their cabins with in-seat power supplies are experiencing significant improvements in Net Promoter Scores (NPS), according to recent analysis from the Airline Passenger Experience Association (APEX). The ability for passengers to charge personal electronic devices during flights has become a crucial factor in overall satisfaction, contributing to a five-point increase in NPS for […]

KLM Celebrates 105 Years: A Legacy of Aviation and Miniature Marvels
October 8, 2024  | Written by Dirk Singer
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As KLM Royal Dutch Airlines marked its 105th anniversary on October 7, 2024, the world’s oldest airline operating under its original name continued a unique tradition: the unveiling of its annual Delft Blue miniature house. The 105th House: A Triple Canal Treasure This year’s miniature, the 105th in the collection, replicates “The House on the […]

Multi-Orbit Satellite Connectivity Reshapes In-Flight Communications Landscape
October 7, 2024  | Written by APEX Staff
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The in-flight connectivity (IFC) market is undergoing a significant transformation as airlines increasingly seek flexible, high-performance solutions to meet growing passenger demands. With the emergence of multi-orbit satellite constellations combining Geostationary (GEO), Medium Earth Orbit (MEO), and Low Earth Orbit (LEO) satellites, the industry is witnessing a shift towards more adaptable and powerful connectivity options. […]

Lightweight, Instant Inflight Connectivity Revolutionizes Airline Possibilities
October 4, 2024  | Written by APEX Staff
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Low-cost carriers (LCCs) and airlines that lack inflight connectivity are increasingly embracing streamlined inflight connectivity (IFC) solutions. These systems offer essential services like messaging without the high costs and operational challenges of traditional high-bandwidth setups. Airlines increasingly see value in these technologies, which balance passenger demand with the need to maintain slim profit margins. “Inflight […]

Joan Filippini to Receive APEX Lifetime Achievement Award at APEX/IFSA Global EXPO
October 3, 2024  | Written by APEX Staff
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Joan Filippini, Senior Vice President of Non-Theatrical Sales at Paramount Pictures, will be honored with the APEX Lifetime Achievement Award at the APEX/IFSA Global EXPO on Wednesday, October 30, at 6 p.m. at the Long Beach Convention Center. The award recognizes her outstanding contributions to the in-flight entertainment (IFE) industry and her influential leadership within […]

Delta Air Lines CEO Ed Bastian Discusses Innovations in Customer Experience at ACI Summit in Atlanta
September 26, 2024  | Written by APEX Staff
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Yesterday at the ACI Customer Experience Summit and Exhibition 2024 in Atlanta, Delta Air Lines CEO Ed Bastian shared significant insights into the airline’s advancements in enhancing passenger experience through technology. In an engaging one-on-one session with CNN en Español anchor Gabriela Frias, hosted by Airports Council International (ACI), Bastian detailed Delta’s strategy for integrating […]

Canadian Government’s Proposed $790 Complaint Fee: An Unjust Burden on Passengers and Airlines
September 20, 2024  | Written by Joe Leader
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The Canadian government’s new proposal to charge airlines CAD $1,000 (USD $790) per passenger complaint filed with the Canadian Transportation Agency (CTA) represents an outrageous step backward for consumers and the aviation industry. This policy, if enacted, will result in higher airfares and greater financial strain on passengers. The irony is that passengers, already taxed […]