The Global Passenger Choice Award is the most prestigious award an airline can receive in recognition for their best-in-world advancements in Seat Comfort, Cabin Service, Entertainment, Food & Beverage, and Wi-Fi. Global winners are not only first in the region, but first in the world based on the ratings of their passengers.

• Best Seat Comfort: QATAR AIRWAYS
• Best Cabin Service: QATAR AIRWAYS
• Best Entertainment: EMIRATES
• Best Food & Beverage: QATAR AIRWAYS
• Best Wi-Fi: DELTA AIR LINES

2020 Regional Passenger Choice Award Winners

The Regional Passenger Choice Award honors airlines rated best-in-region by their by their passengers for improving the passenger experience as it pertains to Seat Comfort, Cabin Service, Entertainment, Food & Beverage, and Wi-Fi. Best global winners are not eligible for regional awards in same category.

Eastern Asia

• Best Overall in Region: EVA AIR
• Best Seat Comfort: SINGAPORE AIRLINES
• Best Cabin Service: ALL NIPPON AIRWAYS
• Best Entertainment: SINGAPORE AIRLINES
• Best Food & Beverage: ALL NIPPON AIRWAYS
• Best Wi-Fi: JAPAN AIRLINES

Central Asia

• Best Overall in Region: VISTARA
• Best Seat Comfort: GOAIR
• Best Cabin Service: GOAIR
• Best Entertainment: AIR ASTANA
• Best Food & Beverage: AIR ASTANA
• Best Wi-Fi: SRILANKAN AIRLINES

Mainland China

• Best Seat Comfort: CHINA SOUTHERN AIRLINES
• Best Cabin Service: XIAMEN AIRLINES
• Best Entertainment: CHINA SOUTHERN AIRLINES
• Best Food & Beverage: XIAMEN AIRLINES
• Best Wi-Fi: CHINA EASTERN AIRLINES

South Pacific

• Best Overall in Region: AIR NEW ZEALAND
• Best Seat Comfort: AIR TAHITI NUI
• Best Cabin Service: QANTAS AIRWAYS
• Best Entertainment: QANTAS AIRWAYS
• Best Food & Beverage: VIRGIN AUSTRALIA
• Best Wi-Fi: VIRGIN AUSTRALIA

Middle East

• Best Overall in Region: QATAR AIRWAYS
• Best Seat Comfort: KUWAIT AIRWAYS
• Best Cabin Service: EL AL
• Best Entertainment: ETIHAD AIRWAYS
• Best Food & Beverage: EMIRATES
• Best Wi-Fi: EMIRATES

North America

• Best Overall in Region: JSX
• Best Seat Comfort: JETBLUE AIRWAYS
• Best Cabin Service: SOUTHWEST AIRLINES
• Best Entertainment: DELTA AIR LINES
• Best Food & Beverage: ALASKA AIRLINES
• Best Wi-Fi: SOUTHWEST AIRLINES

South America

• Best Overall in Region: AVIANCA
• Best Seat Comfort: AEROLINEAS ARGENTINAS
• Best Cabin Service: LATAM AIRLINES GROUP
• Best Entertainment: LATAM AIRLINES GROUP
• Best Food & Beverage: AEROLINEAS ARGENTINAS