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2024 Global Passenger Choice Awards

  • Best Seat Comfort: Cathay Pacific
  • Best Cabin Service: EVA Air
  • Best Food & Beverage: Qatar Airways
  • Best Entertainment: Singapore Airlines
  • Best Wi-Fi: Delta Air Lines  

2024 Regional Passenger Choice Awards

The Regional Passenger Choice Award honors airlines rated best-in-region by their by their passengers for improving the passenger experience as it pertains to Seat Comfort, Cabin Service, Entertainment, Food & Beverage, and Wi-Fi. Best global winners are not eligible for regional awards in same category.

Africa

  • Best Entertainment: Ethiopian Airlines ‎
  • Best Wi-Fi: Ethiopian Airlines ‎

Central/Southern Asia

  • Best Overall Airline: Vistara
  • Best Entertainment: Air Astana
  • Best Cabin Service: Air Astana
  • Best Wi-Fi: SriLankan
  • Best Food & Beverage: Air India
  • Best Seat Comfort: IndiGo

Greater China

  • Best Overall Airline: EVA Air
  • Best Entertainment: Cathay Pacific
  • Best Cabin Service: China Southern
  • Best Wi-Fi: China Airlines
  • Best Food & Beverage: Cathay Pacific
  • Best Seat Comfort: China Eastern

Eastern Asia

  • Best Overall Airline: Singapore Airlines
  • Best Entertainment: ANA
  • Best Cabin Service: ANA
  • Best Wi-Fi: Japan Airlines
  • Best Food & Beverage: Asiana Airlines

Europe

  • Best Overall Airline: Virgin Atlantic ‎
  • Best Entertainment: Turkish Airlines
  • Best Cabin Service: KLM ‎
  • Best Wi-Fi: Icelandair ‎
  • Best Food & Beverage: Turkish Airlines ‎

Middle East

  • Best Overall Airline: Emirates
  • Best Entertainment: Qatar Airways
  • Best Cabin Service: Qatar Airways ‎
  • Best Wi-Fi: EL AL ‎
  • Best Food & Beverage: Etihad Airways ‎
  • Best Seat Comfort: Oman Air

Americas

  • Best Global Airline: Delta Air Lines

North America

  • Best Major Airline: Alaska Airlines
  • Best Regional Airline: JSX
  • Best Low-Cost Carrier: Southwest Airlines
  • Best Entertainment: Air Canada
  • Best Cabin Service: Hawaiian Airlines ‎
  • Best Food & Beverage: American Airlines ‎
  • Best Seat Comfort: Breeze Airways ‎

South America

  • Best Entertainment: LATAM
  • Best Cabin Service: GOL
  • Best Wi-Fi: GOL
  • Best Food & Beverage: LATAM ‎

2023 Global Passenger Choice Awards

  • Best Seat Comfort: Korean Air
  • Best Cabin Service: Emirates
  • Best Food & Beverage: Qatar Airways
  • Best Entertainment: Qatar Airways
  • Best Wi-Fi: Delta Air Lines  

2023 Regional Passenger Choice Awards

Africa

  • Best Overall Airline: Ethiopian Airlines
  • Best Entertainment: Kenya Airlines
  • Best Cabin Service: Kenya Airlines
  • Best Wi-Fi: Ethiopian Airlines ‎
  • Best Food & Beverage: Royal Air Maroc

Central/Southern Asia

  • Best Overall Airline: Vistara
  • Best Entertainment: Air Astana
  • Best Cabin Service: IndiGo
  • Best Wi-Fi: IndiGo
  • Best Food & Beverage: SriLankan Airlines
  • Best Seat Comfort: SriLankan Airlines

Eastern Asia

  • Best Overall Airline: Singapore Airlines
  • Best Entertainment: Korean Air
  • Best Cabin Service: Korean Air
  • Best Wi-Fi: Japan Airlines
  • Best Food & Beverage: Asiana Airlines
  • Best Seat Comfort: Malaysia Airlines

Europe

  • Best Overall Airline: Virgin Atlantic
  • Best Entertainment: Turkish Airlines
  • Best Cabin Service: airBaltic
  • Best Wi-Fi: Icelandair
  • Best Food & Beverage: Turkish Airlines
  • Best Seat Comfort: Finnair

Greater China

  • Best Overall Airline: Cathay Pacific

Middle East

  • Best Overall Airline: Qatar Airways
  • Best Entertainment: Emirates
  • Best Cabin Service: Etihad Airways
  • Best Wi-Fi: Emirates
  • Best Food & Beverage: Etihad Airways
  • Best Seat Comfort: EL AL Israel Airlines

Americas

  • Best Global Airline in the Americas: Delta Air Lines

North America

  • Best Major Airline in North America: Hawaiian Airlines
  • Best Regional Airline in North America: JSX
  • Best Low-Cost Carrier in North America: Southwest Airlines
  • Best Cabin Service: Porter Airlines
  • Best Wi-Fi: Alaska Airlines
  • Best Seat Comfort: JetBlue
  • Best Food & Beverage: Alaska Airlines
  • Best Entertainment: Air Canada

South America

  • Best Overall Airline: GOL
  • Best Entertainment: Azul
  • Best Cabin Service: Aerolineas Argentina
  • Best Wi-Fi: Azul
  • Best Food & Beverage: LATAM
  • Best Seat Comfort: LATAM

South Pacific

  • Best Overall Airline: Air New Zealand
  • Best Entertainment: Qantas
  • Best Wi-Fi: Qantas
  • Best Food & Beverage: Fiji Airways
  • Best Seat Comfort: Fiji Airways

2022 Global Passenger Choice Awards

  • Best Seat Comfort: Qatar Airways
  • Best Cabin Service: Eva Air
  • Best Food & Beverage: Qatar Airways
  • Best Entertainment: Emirates
  • Best Wi-Fi: Delta Air Lines  

2022 Regional Passenger Choice Awards

Africa

  • Best Overall Airline: Air Austral
  • Best Entertainment: Ethiopian Airlines
  • Best Cabin Service: Ethiopian Airlines
  • Best Wi-Fi: Air Mauritius
  • Best Food & Beverage: Air Mauritius
  • Best Seat Comfort: South African Airways

Central/Southern Asia

  • Best Overall Airline: Vistara
  • Best Entertainment: Air Astana
  • Best Cabin Service: SriLankan Airlines
  • Best Wi-Fi: SriLankan Airlines
  • Best Food & Beverage: Air Astana
  • Best Seat Comfort: Indigo

Eastern Asia

  • Best Overall Airline: EVA Air
  • Best Entertainment: Cathay Pacific
  • Best Cabin Service: Korean Air
  • Best Wi-Fi: Japan Airlines
  • Best Food & Beverage: Korean Air
  • Best Seat Comfort: Singapore Airlines

Europe

  • Best Overall Airline: Virgin Atlantic
  • Best Entertainment: Air France
  • Best Cabin Service: SWISS
  • Best Wi-Fi: Finnair
  • Best Food & Beverage: Turkish Airlines
  • Best Seat Comfort: Turkish Airlines

Mainland China

  • Best Overall Airline: Xiamen
  • Best Entertainment: China Southern
  • Best Cabin Service: China Southern
  • Best Wi-Fi: China Eastern
  • Best Food & Beverage: Air China
  • Best Seat Comfort: China Eastern

Middle East

  • Best Overall Airline: Qatar Airways
  • Best Entertainment: Etihad Airways
  • Best Cabin Service: Middle East Airlines
  • Best Wi-Fi: Emirates
  • Best Food & Beverage: Emirates
  • Best Seat Comfort: Oman Air

Americas

  • Best Global Airline in the Americas: Delta Air Lines

North America

  • Best Major Airline in North America: Alaska Airlines
  • Best Regional Airline in North America: JSX
  • Best Low-Cost Carrier in North America: Southwest Airlines
  • Best Cabin Service: Hawaiian
  • Best Wi-Fi: JetBlue
  • Best Seat Comfort: Hawaiian
  • Best Food & Beverage: JetBlue
  • Best Entertainment: United Airlines

South America

  • Best Overall Airline: Azul
  • Best Entertainment: Avianca
  • Best Cabin Service: Avianca
  • Best Wi-Fi: GOL Linhas Aéreas Inteligentes
  • Best Food & Beverage: LATAM
  • Best Seat Comfort: LATAM

South Pacific

  • Best Overall Airline: Air New Zealand
  • Best Entertainment: Air Tahiti Nui
  • Best Cabin Service: Air Tahiti Nui
  • Best Wi-Fi: Qantas
  • Best Food & Beverage: Fiji Airways
  • Best Seat Comfort: Virgin Australia

2020 Global Passenger Choice Awards

  • Best Seat Comfort: QATAR AIRWAYS
  • Best Cabin Service: QATAR AIRWAYS
  • Best Entertainment: EMIRATES
  • Best Food & Beverage: QATAR AIRWAYS
  • Best Wi-Fi: DELTA AIR LINES

2020 Regional Passenger Choice Award Winners

Eastern Asia

  • Best Overall in Region: EVA AIR
  • Best Seat Comfort: SINGAPORE AIRLINES
  • Best Cabin Service: ALL NIPPON AIRWAYS
  • Best Entertainment: SINGAPORE AIRLINES
  • Best Food & Beverage: ALL NIPPON AIRWAYS
  • Best Wi-Fi: JAPAN AIRLINES

Central Asia

  • Best Overall in Region: VISTARA
  • Best Seat Comfort: GOAIR
  • Best Cabin Service: GOAIR
  • Best Entertainment: AIR ASTANA
  • Best Food & Beverage: AIR ASTANA
  • Best Wi-Fi: SRILANKAN AIRLINES

Mainland China

  • Best Seat Comfort: CHINA SOUTHERN AIRLINES
  • Best Cabin Service: XIAMEN AIRLINES
  • Best Entertainment: CHINA SOUTHERN AIRLINES
  • Best Food & Beverage: XIAMEN AIRLINES
  • Best Wi-Fi: CHINA EASTERN AIRLINES

South Pacific

  • Best Overall in Region: AIR NEW ZEALAND
  • Best Seat Comfort: AIR TAHITI NUI
  • Best Cabin Service: QANTAS AIRWAYS
  • Best Entertainment: QANTAS AIRWAYS
  • Best Food & Beverage: VIRGIN AUSTRALIA
  • Best Wi-Fi: VIRGIN AUSTRALIA

Middle East

  • Best Overall in Region: QATAR AIRWAYS
  • Best Seat Comfort: KUWAIT AIRWAYS
  • Best Cabin Service: EL AL
  • Best Entertainment: ETIHAD AIRWAYS
  • Best Food & Beverage: EMIRATES
  • Best Wi-Fi: EMIRATES

North America

  • Best Overall in Region: JSX
  • Best Seat Comfort: JETBLUE AIRWAYS
  • Best Cabin Service: SOUTHWEST AIRLINES
  • Best Entertainment: DELTA AIR LINES
  • Best Food & Beverage: ALASKA AIRLINES
  • Best Wi-Fi: SOUTHWEST AIRLINES

South America

  • Best Overall in Region: AVIANCA
  • Best Seat Comfort: AEROLINEAS ARGENTINAS
  • Best Cabin Service: LATAM AIRLINES GROUP
  • Best Entertainment: LATAM AIRLINES GROUP
  • Best Food & Beverage: AEROLINEAS ARGENTINAS

2019 Global Passenger Choice Award® Winners

  • Best Seat Comfort: ALASKA AIRLINES
  • Best Cabin Service: QATAR AIRWAYS
  • Best Entertainment: EMIRATES
  • Best Food & Beverage: QATAR AIRWAYS
  • Best Wi-Fi: JETBLUE

2019 Regional Passenger Choice® Award Winners

Africa

  • Best Overall in Region: SOUTH AFRICAN AIRWAYS
  • Best Seat Comfort: SOUTH AFRICAN AIRWAYS
  • Best Cabin Service: SOUTH AFRICAN AIRWAYS
  • Best Food & Beverage: SOUTH AFRICAN AIRWAYS
  • Best Inflight Entertainment: ETHIOPIAN AIRLINES
  • Best Wi-Fi: SOUTH AFRICAN AIRWAYS

Asia & South Pacific

  • Best Overall in Region, (Asia): EVA AIR
  • Best Overall in Region, (South Pacific): AIR NEW ZEALAND
  • Best Seat Comfort: AIR NEW ZEALAND
  • Best Cabin Service: AIR NEW ZEALAND
  • Best Food & Beverage: EVA AIR
  • Best Inflight Entertainment: SINGAPORE AIRLINES
  • Best Wi-Fi: JAPAN AIRLINES

Europe

  • Best Overall in Region: VIRGIN ATLANTIC
  • Best Seat Comfort: AEROFLOT
  • Best Cabin Service: VIRGIN ATLANTIC
  • Best Food & Beverage: VIRGIN ATLANTIC
  • Best Inflight Entertainment: ICELANDAIR
  • Best Wi-Fi: ICELANDAIR

Middle East

  • Best Overall in Region: QATAR AIRWAYS
  • Best Seat Comfort: QATAR AIRWAYS
  • Best Cabin Service: QATAR AIRWAYS
  • Best Food & Beverage: QATAR AIRWAYS
  • Best Inflight Entertainment: EMIRATES
  • Best Wi-Fi: EMIRATES

North America

  • Best Overall in Region: JETSUITE
  • Best Seat Comfort: VIRGIN AMERICA
  • Best Cabin Service: SOUTHWEST AIRLINES
  • Best Food & Beverage: ALASKA AIRLINES
  • Best Inflight Entertainment: VIRGIN AMERICA
  • Best Wi-Fi: JETBLUE AIRWAYS

South America

  • Best Overall in Region: AVIANCA AIRLINES
  • Best Seat Comfort: LATAM AIRLINES
  • Best Cabin Service: LATAM AIRLINES
  • Best Food & Beverage: AVIANCA AIRLINES
  • Best Inflight Entertainment: LATAM AIRLINES
  • Best Wi-Fi: LATAM AIRLINES

2018 Regional Passenger Choice Award® Winners

Asia and Australasia

  • Best Seat Comfort: EVA AIR
  • Best Cabin Service: JAPAN AIRLINES
  • Best Food & Beverage: EVA AIR
  • Best Entertainment: CATHAY PACIFIC
  • Best Wi-Fi: JAPAN AIRLINES
  • Best Overall: EVA AIR

Middle East

  • Best Seat Comfort: QATAR AIRWAYS
  • Best Cabin Service: QATAR AIRWAYS
  • Best Food & Beverage: QATAR AIRWAYS
  • Best Entertainment: EMIRATES
  • Best Wi-Fi: EMIRATES
  • Best Overall: EMIRATES &QATAR AIRWAYS

Africa

  • Best Seat Comfort: SOUTH AFRICAN AIRWAYS
  • Best Cabin Service: SOUTH AFRICAN AIRWAYS
  • Best Food & Beverage: SOUTH AFRICAN AIRWAYS
  • Best Entertainment: ETHIOPIAN AIRLINES
  • Best Wi-Fi: ETHIOPIAN AIRLINES
  • Best Overall: SOUTH AFRICAN AIRWAYS

Europe

  • Best Seat Comfort: AEROFLOT RUSSIAN AIRLINES
  • Best Cabin Service: VIRGIN ATLANTIC
  • Best Food & Beverage: VIRGIN ATLANTIC
  • Best Entertainment: ICELANDICAIR
  • Best Wi-Fi: NORWEGIAN AIR
  • Best Overall in Region, Global: AEROFLOT RUSSIAN AIRLINES
  • Best Overall in Region, Major Regional: OLYMPIC AIR
  • Best Overall in Region, Low Cost Carrier: NORWEGIAN AIR

Americas

  • Best Seat Comfort: VIRGIN AMERICA
  • Best Cabin Service: SOUTHWEST
  • Best Food & Beverage: ALASKA
  • Best Entertainment: VIRGIN AMERICA
  • Best Wi-Fi: JETBLUE

North America

  • Best Overall in Region, Global: DELTA
  • Best Overall in Region, Major Regional: ALASKA
  • Best Overall in Region, Low Cost Carrier: SOUTHWEST

South America

  • Best Overall in Region, Global: LATAM
  • Best Overall in Region, Major Regional: AVIANCA
  • Best Overall in Region, Low Cost Carrier: AZUL


2017 Passenger Choice Award® Winners

  • Best Seat Comfort: VIRGIN AMERICA
  • Best Cabin Service: QATAR AIRWAYS
  • Best Food & Beverage: QATAR AIRWAYS
  • Best Entertainment: EMIRATES
  • Best Wi-Fi: JETBLUE


2015 Passenger Choice Award® Winners

  • Best Overall Passenger Experience: EMIRATES
  • Best in Region: Africa: ETHIOPIAN AIRLINES
  • Best in Region: Americas: VIRGIN AMERICA
  • Best in Region: Asia and Australasia: KOREAN AIR
  • Best in Region: Europe: NORWEGIAN
  • Best in Region: Middle East: EMIRATES
  • Best Inflight Publication (John White Publication Award): NORWEGIAN
  • Best IFE User Interface: EMIRATES
  • Best Inflight Connectivity & Communications: EMIRATES
  • Best Inflight Video: VIRGIN AMERICA
  • Best Cabin Ambiance: VIRGIN AMERICA
  • Best Food & Beverage (in conjunction with IFSA): EMIRATES
  • Best Ground Experience: EMIRATES


2014 Passenger Choice Award® Winners

  • Best Overall Passenger Experience: VIRGIN AMERICA
  • Best in Region: Africa: ETHIOPIAN AIRLINES
  • Best in Region: Americas: VIRGIN AMERICA
  • Best in Region: Asia and Australasia: GARUDA INDONESIA
  • Best in Region: Europe: NORWEGIAN AIR SHUTTLE ASA
  • Best in Region: Middle East: EMIRATES
  • Best Inflight Publication (John White Publication Award): GULF AIR
  • Best IFE User Interface: VIRGIN ATLANTIC AIRWAYS, LTD
  • Best Inflight Connectivity & Communications: NORWEGIAN AIR SHUTTLE ASA
  • Best Inflight Video: VIRGIN AMERICA
  • Best Cabin Ambiance: VIRGIN AMERICA
  • Best Food & Beverage (in conjunction with IFSA): TURKISH AIRLINES
  • Best Ground Experience: VIRGIN AMERICA


2013 Passenger Choice Award® Winners

  • Best Overall Passenger Experience – VIRGIN AMERICA
  • Best in Region: Africa – ETHIOPIAN AIRLINES
  • Best in Region: Americas – VIRGIN AMERICA
  • Best in Region: Asia and Australasia – GARUDA INDONESIA
  • Best in Region: Europe – VIRGIN ATLANTIC
  • Best in Region: Middle East – EMIRATES
  • Best Inflight Publication – TACA INTERNATIONAL AIRLINES (MERGED WITH AVIANCA)
  • Best IFE User Interface – VIRGIN ATLANTIC
  • Best Inflight Connectivity & Communications – NORWEGIAN AIR SHUTTLE
  • Best Inflight Video – TAP PORTUGAL
  • Best Cabin Ambiance – SWISS
  • Best Food & Beverage, in conjunction with IFSA – TURKISH AIRLINES
  • Best Ground Experience – VIRGIN AMERICA


2012 Passenger Choice Award® Winners

  • Best Overall Passenger Experience (Over 50 IFE EQUIPPED IN FLEET) – EMIRATES
  • Best Overall Passenger Experience (Up to 50 IFE EQUIPPED IN FLEET) – VIRGIN AMERICA
  • Best in Region: Africa – SOUTH AFRICAN AIRWAYS
  • Best in Region: Americas – VIRGIN AMERICA
  • Best in Region: Asia and Australasia – SRILANKAN AIRLINES
  • Best in Region: Europe – VIRGIN ATLANTIC
  • Best in Region: Middle East – EMIRATES
  • Best Inflight Publication – SOUTHWEST AIRLINES
  • Best IFE User Interface – VIRGIN AMERICA
  • Best Inflight Connectivity & Communications – NORWEGIAN
  • Best Inflight Video – KINGFISHER AIRLINES
  • Best Cabin Ambiance – VIRGIN AMERICA
  • Best Food & Beverage, in conjunction with IFSA – SINGAPORE AIRLINES
  • Best Ground Experience – KINGFISHER AIRLINES


2011 Passenger Choice Award® Winners

  • Best Overall Passenger Experience (Over 50 IFE EQUIPPED IN FLEET) – EMIRATES
  • Best Overall Passenger Experience (Up to 50 IFE EQUIPPED IN FLEET) – VIRGIN AMERICA
  • Best in Region: Africa – SOUTH AFRICAN AIRWAYS
  • Best in Region: Americas – VIRGIN AMERICA
  • Best in Region: Asia and Australasia – V AUSTRALIA
  • Best in Region: Europe – VIRGIN ATLANTIC
  • Best in Region: Middle East – EMIRATES
  • Best Inflight Publication – AVIANCA
  • Best IFE User Interface – V AUSTRALIA
  • Best Inflight Connectivity & Communications – OMAN AIR
  • Best Inflight Video – VIRGIN AMERICA
  • Best Cabin Ambiance – JETBLUE
  • Best Food & Beverage in conjunction with IFSA – V AUSTRALIA
  • Best Ground Experience – VIRGIN AMERICA


2010 Passenger Choice Award® Winners

  • Best Overall Passenger Experience (UP TO 25 IFE EQUIPPED IN FLEET) – V AUSTRALIA
  • Best Overall Passenger Experience (Over 25 IFE EQUIPPED IN FLEET) – VIRGIN AMERICA
  • Best in Region: Europe – BRITISH AIRWAYS
  • Best in Region: Asia and Australasia – SINGAPORE AIRLINES, LTD
  • Best in Region: Americas – VIRGIN AMERICA
  • Best in Region: Middle East – EMIRATES
  • Best Inflight Publication – TAM AIRLINES
  • Best IFE User Interface – V AUSTRALIA
  • Best Inflight Connectivity & Communications – VIRGIN AMERICA
  • Best Inflight Video – AIR NEW ZEALAND