2023 Global Passenger Choice Awards
- Best Seat Comfort: Korean Air
- Best Cabin Service: Emirates
- Best Food & Beverage: Qatar Airways
- Best Entertainment: Qatar Airways
- Best Wi-Fi: Delta Air Lines
2023 Regional Passenger Choice Awards
The Regional Passenger Choice Award honors airlines rated best-in-region by their by their passengers for improving the passenger experience as it pertains to Seat Comfort, Cabin Service, Entertainment, Food & Beverage, and Wi-Fi. Best global winners are not eligible for regional awards in same category.
Africa
- Best Overall Airline: Ethiopian Airlines
- Best Entertainment: Kenya Airlines
- Best Cabin Service: Kenya Airlines
- Best Food & Beverage: Royal Air Maroc
Central/Southern Asia
- Best Overall Airline: Vistara
- Best Entertainment: Air Astana
- Best Cabin Service: IndiGo
- Best Wi-Fi: IndiGo
- Best Food & Beverage: SriLankan Airlines
- Best Seat Comfort: SriLankan Airlines
Eastern Asia
- Best Overall Airline: Singapore Airlines
- Best Entertainment: Korean Air
- Best Cabin Service: Korean Air
- Best Wi-Fi: Japan Airlines
- Best Food & Beverage: Asiana Airlines
- Best Seat Comfort: Malaysia Airlines
Europe
- Best Overall Airline: Virgin Atlantic
- Best Entertainment: Turkish Airlines
- Best Cabin Service: airBaltic
- Best Wi-Fi: Icelandair
- Best Food & Beverage: Turkish Airlines
- Best Seat Comfort: Finnair
Greater China
- Best Overall Airline: Cathay Pacific
Middle East
- Best Overall Airline: Qatar Airways
- Best Entertainment: Emirates
- Best Cabin Service: Etihad Airways
- Best Wi-Fi: Emirates
- Best Food & Beverage: Etihad Airways
- Best Seat Comfort: EL AL Israel Airlines
Americas
- Best Global Airline in the Americas: Delta Air Lines
North America
- Best Major Airline in North America: Hawaiian Airlines
- Best Regional Airline in North America: JSX
- Best Low-Cost Carrier in North America: Southwest Airlines
- Best Cabin Service: Porter Airlines
- Best Wi-Fi: Alaska Airlines
- Best Seat Comfort: JetBlue
- Best Food & Beverage: Alaska Airlines
- Best Entertainment: Air Canada
South America
- Best Overall Airline: GOL
- Best Entertainment: Azul
- Best Cabin Service: Aerolineas Argentina
- Best Wi-Fi: Azul
- Best Food & Beverage: LATAM
- Best Seat Comfort: LATAM
South Pacific
- Best Overall Airline: Air New Zealand
- Best Entertainment: Qantas
- Best Wi-Fi: Qantas
- Best Food & Beverage: Fiji Airways
- Best Seat Comfort: Fiji Airways
2022 Global Passenger Choice Awards
- Best Seat Comfort: Qatar Airways
- Best Cabin Service: Eva Air
- Best Food & Beverage: Qatar Airways
- Best Entertainment: Emirates
- Best Wi-Fi: Delta Air Lines
2022 Regional Passenger Choice Awards
The Regional Passenger Choice Award honors airlines rated best-in-region by their by their passengers for improving the passenger experience as it pertains to Seat Comfort, Cabin Service, Entertainment, Food & Beverage, and Wi-Fi. Best global winners are not eligible for regional awards in same category.
Africa
- Best Overall Airline: Air Austral
- Best Entertainment: Ethiopian Airlines
- Best Cabin Service: Ethiopian Airlines
- Best Wi-Fi: Air Mauritius
- Best Food & Beverage: Air Mauritius
- Best Seat Comfort: South African Airways
Central/Southern Asia
- Best Overall Airline: Vistara
- Best Entertainment: Air Astana
- Best Cabin Service: SriLankan Airlines
- Best Wi-Fi: SriLankan Airlines
- Best Food & Beverage: Air Astana
- Best Seat Comfort: Indigo
Eastern Asia
- Best Overall Airline: EVA Air
- Best Entertainment: Cathay Pacific
- Best Cabin Service: Korean Air
- Best Wi-Fi: Japan Airlines
- Best Food & Beverage: Korean Air
- Best Seat Comfort: Singapore Airlines
Europe
- Best Overall Airline: Virgin Atlantic
- Best Entertainment: Air France
- Best Cabin Service: SWISS
- Best Wi-Fi: Finnair
- Best Food & Beverage: Turkish Airlines
- Best Seat Comfort: Turkish Airlines
Mainland China
- Best Overall Airline: Xiamen
- Best Entertainment: China Southern
- Best Cabin Service: China Southern
- Best Wi-Fi: China Eastern
- Best Food & Beverage: Air China
- Best Seat Comfort: China Eastern
Middle East
- Best Overall Airline: Qatar Airways
- Best Entertainment: Etihad Airways
- Best Cabin Service: Middle East Airlines
- Best Wi-Fi: Emirates
- Best Food & Beverage: Emirates
- Best Seat Comfort: Oman Air
Americas
- Best Global Airline in the Americas: Delta Air Lines
North America
- Best Major Airline in North America: Alaska Airlines
- Best Regional Airline in North America: JSX
- Best Low-Cost Carrier in North America: Southwest Airlines
- Best Cabin Service: Hawaiian
- Best Wi-Fi: JetBlue
- Best Seat Comfort: Hawaiian
- Best Food & Beverage: JetBlue
- Best Entertainment: United Airlines
South America
- Best Overall Airline: Azul
- Best Entertainment: Avianca
- Best Cabin Service: Avianca
- Best Wi-Fi: GOL Linhas Aéreas Inteligentes
- Best Food & Beverage: LATAM
- Best Seat Comfort: LATAM
South Pacific
- Best Overall Airline: Air New Zealand
- Best Entertainment: Air Tahiti Nui
- Best Cabin Service: Air Tahiti Nui
- Best Wi-Fi: Qantas
- Best Food & Beverage: Fiji Airways
- Best Seat Comfort: Virgin Australia
2020 Global Passenger Choice Awards
- Best Seat Comfort: QATAR AIRWAYS
- Best Cabin Service: QATAR AIRWAYS
- Best Entertainment: EMIRATES
- Best Food & Beverage: QATAR AIRWAYS
- Best Wi-Fi: DELTA AIR LINES
2020 Regional Passenger Choice Award Winners
Eastern Asia
- Best Overall in Region: EVA AIR
- Best Seat Comfort: SINGAPORE AIRLINES
- Best Cabin Service: ALL NIPPON AIRWAYS
- Best Entertainment: SINGAPORE AIRLINES
- Best Food & Beverage: ALL NIPPON AIRWAYS
- Best Wi-Fi: JAPAN AIRLINES
Central Asia
- Best Overall in Region: VISTARA
- Best Seat Comfort: GOAIR
- Best Cabin Service: GOAIR
- Best Entertainment: AIR ASTANA
- Best Food & Beverage: AIR ASTANA
- Best Wi-Fi: SRILANKAN AIRLINES
Mainland China
- Best Seat Comfort: CHINA SOUTHERN AIRLINES
- Best Cabin Service: XIAMEN AIRLINES
- Best Entertainment: CHINA SOUTHERN AIRLINES
- Best Food & Beverage: XIAMEN AIRLINES
- Best Wi-Fi: CHINA EASTERN AIRLINES
South Pacific
- Best Overall in Region: AIR NEW ZEALAND
- Best Seat Comfort: AIR TAHITI NUI
- Best Cabin Service: QANTAS AIRWAYS
- Best Entertainment: QANTAS AIRWAYS
- Best Food & Beverage: VIRGIN AUSTRALIA
- Best Wi-Fi: VIRGIN AUSTRALIA
Middle East
- Best Overall in Region: QATAR AIRWAYS
- Best Seat Comfort: KUWAIT AIRWAYS
- Best Cabin Service: EL AL
- Best Entertainment: ETIHAD AIRWAYS
- Best Food & Beverage: EMIRATES
- Best Wi-Fi: EMIRATES
North America
- Best Overall in Region: JSX
- Best Seat Comfort: JETBLUE AIRWAYS
- Best Cabin Service: SOUTHWEST AIRLINES
- Best Entertainment: DELTA AIR LINES
- Best Food & Beverage: ALASKA AIRLINES
- Best Wi-Fi: SOUTHWEST AIRLINES
South America
- Best Overall in Region: AVIANCA
- Best Seat Comfort: AEROLINEAS ARGENTINAS
- Best Cabin Service: LATAM AIRLINES GROUP
- Best Entertainment: LATAM AIRLINES GROUP
- Best Food & Beverage: AEROLINEAS ARGENTINAS
2019 Global Passenger Choice Award® Winners
- Best Seat Comfort: ALASKA AIRLINES
- Best Cabin Service: QATAR AIRWAYS
- Best Entertainment: EMIRATES
- Best Food & Beverage: QATAR AIRWAYS
- Best Wi-Fi: JETBLUE
2019 Regional Passenger Choice® Award Winners
Africa
- Best Overall in Region: SOUTH AFRICAN AIRWAYS
- Best Seat Comfort: SOUTH AFRICAN AIRWAYS
- Best Cabin Service: SOUTH AFRICAN AIRWAYS
- Best Food & Beverage: SOUTH AFRICAN AIRWAYS
- Best Inflight Entertainment: ETHIOPIAN AIRLINES
- Best Wi-Fi: SOUTH AFRICAN AIRWAYS
Asia & South Pacific
- Best Overall in Region, (Asia): EVA AIR
- Best Overall in Region, (South Pacific): AIR NEW ZEALAND
- Best Seat Comfort: AIR NEW ZEALAND
- Best Cabin Service: AIR NEW ZEALAND
- Best Food & Beverage: EVA AIR
- Best Inflight Entertainment: SINGAPORE AIRLINES
- Best Wi-Fi: JAPAN AIRLINES
Europe
- Best Overall in Region: VIRGIN ATLANTIC
- Best Seat Comfort: AEROFLOT
- Best Cabin Service: VIRGIN ATLANTIC
- Best Food & Beverage: VIRGIN ATLANTIC
- Best Inflight Entertainment: ICELANDAIR
- Best Wi-Fi: ICELANDAIR
Middle East
- Best Overall in Region: QATAR AIRWAYS
- Best Seat Comfort: QATAR AIRWAYS
- Best Cabin Service: QATAR AIRWAYS
- Best Food & Beverage: QATAR AIRWAYS
- Best Inflight Entertainment: EMIRATES
- Best Wi-Fi: EMIRATES
North America
- Best Overall in Region: JETSUITE
- Best Seat Comfort: VIRGIN AMERICA
- Best Cabin Service: SOUTHWEST AIRLINES
- Best Food & Beverage: ALASKA AIRLINES
- Best Inflight Entertainment: VIRGIN AMERICA
- Best Wi-Fi: JETBLUE AIRWAYS
South America
- Best Overall in Region: AVIANCA AIRLINES
- Best Seat Comfort: LATAM AIRLINES
- Best Cabin Service: LATAM AIRLINES
- Best Food & Beverage: AVIANCA AIRLINES
- Best Inflight Entertainment: LATAM AIRLINES
- Best Wi-Fi: LATAM AIRLINES
2018 Regional Passenger Choice Award® Winners
Asia and Australasia
- Best Seat Comfort: EVA AIR
- Best Cabin Service: JAPAN AIRLINES
- Best Food & Beverage: EVA AIR
- Best Entertainment: CATHAY PACIFIC
- Best Wi-Fi: JAPAN AIRLINES
- Best Overall: EVA AIR
Middle East
- Best Seat Comfort: QATAR AIRWAYS
- Best Cabin Service: QATAR AIRWAYS
- Best Food & Beverage: QATAR AIRWAYS
- Best Entertainment: EMIRATES
- Best Wi-Fi: EMIRATES
- Best Overall: EMIRATES &QATAR AIRWAYS
Africa
- Best Seat Comfort: SOUTH AFRICAN AIRWAYS
- Best Cabin Service: SOUTH AFRICAN AIRWAYS
- Best Food & Beverage: SOUTH AFRICAN AIRWAYS
- Best Entertainment: ETHIOPIAN AIRLINES
- Best Wi-Fi: ETHIOPIAN AIRLINES
- Best Overall: SOUTH AFRICAN AIRWAYS
Europe
- Best Seat Comfort: AEROFLOT RUSSIAN AIRLINES
- Best Cabin Service: VIRGIN ATLANTIC
- Best Food & Beverage: VIRGIN ATLANTIC
- Best Entertainment: ICELANDICAIR
- Best Wi-Fi: NORWEGIAN AIR
- Best Overall in Region, Global: AEROFLOT RUSSIAN AIRLINES
- Best Overall in Region, Major Regional: OLYMPIC AIR
- Best Overall in Region, Low Cost Carrier: NORWEGIAN AIR
Americas
- Best Seat Comfort: VIRGIN AMERICA
- Best Cabin Service: SOUTHWEST
- Best Food & Beverage: ALASKA
- Best Entertainment: VIRGIN AMERICA
- Best Wi-Fi: JETBLUE
North America
- Best Overall in Region, Global: DELTA
- Best Overall in Region, Major Regional: ALASKA
- Best Overall in Region, Low Cost Carrier: SOUTHWEST
South America
- Best Overall in Region, Global: LATAM
- Best Overall in Region, Major Regional: AVIANCA
- Best Overall in Region, Low Cost Carrier: AZUL
2017 Passenger Choice Award® Winners
- Best Seat Comfort: VIRGIN AMERICA
- Best Cabin Service: QATAR AIRWAYS
- Best Food & Beverage: QATAR AIRWAYS
- Best Entertainment: EMIRATES
- Best Wi-Fi: JETBLUE
2015 Passenger Choice Award® Winners
- Best Overall Passenger Experience: EMIRATES
- Best in Region: Africa: ETHIOPIAN AIRLINES
- Best in Region: Americas: VIRGIN AMERICA
- Best in Region: Asia and Australasia: KOREAN AIR
- Best in Region: Europe: NORWEGIAN
- Best in Region: Middle East: EMIRATES
- Best Inflight Publication (John White Publication Award): NORWEGIAN
- Best IFE User Interface: EMIRATES
- Best Inflight Connectivity & Communications: EMIRATES
- Best Inflight Video: VIRGIN AMERICA
- Best Cabin Ambiance: VIRGIN AMERICA
- Best Food & Beverage (in conjunction with IFSA): EMIRATES
- Best Ground Experience: EMIRATES
2014 Passenger Choice Award® Winners
- Best Overall Passenger Experience: VIRGIN AMERICA
- Best in Region: Africa: ETHIOPIAN AIRLINES
- Best in Region: Americas: VIRGIN AMERICA
- Best in Region: Asia and Australasia: GARUDA INDONESIA
- Best in Region: Europe: NORWEGIAN AIR SHUTTLE ASA
- Best in Region: Middle East: EMIRATES
- Best Inflight Publication (John White Publication Award): GULF AIR
- Best IFE User Interface: VIRGIN ATLANTIC AIRWAYS, LTD
- Best Inflight Connectivity & Communications: NORWEGIAN AIR SHUTTLE ASA
- Best Inflight Video: VIRGIN AMERICA
- Best Cabin Ambiance: VIRGIN AMERICA
- Best Food & Beverage (in conjunction with IFSA): TURKISH AIRLINES
- Best Ground Experience: VIRGIN AMERICA
2013 Passenger Choice Award® Winners
- Best Overall Passenger Experience – VIRGIN AMERICA
- Best in Region: Africa – ETHIOPIAN AIRLINES
- Best in Region: Americas – VIRGIN AMERICA
- Best in Region: Asia and Australasia – GARUDA INDONESIA
- Best in Region: Europe – VIRGIN ATLANTIC
- Best in Region: Middle East – EMIRATES
- Best Inflight Publication – TACA INTERNATIONAL AIRLINES (MERGED WITH AVIANCA)
- Best IFE User Interface – VIRGIN ATLANTIC
- Best Inflight Connectivity & Communications – NORWEGIAN AIR SHUTTLE
- Best Inflight Video – TAP PORTUGAL
- Best Cabin Ambiance – SWISS
- Best Food & Beverage, in conjunction with IFSA – TURKISH AIRLINES
- Best Ground Experience – VIRGIN AMERICA
2012 Passenger Choice Award® Winners
- Best Overall Passenger Experience (Over 50 IFE EQUIPPED IN FLEET) – EMIRATES
- Best Overall Passenger Experience (Up to 50 IFE EQUIPPED IN FLEET) – VIRGIN AMERICA
- Best in Region: Africa – SOUTH AFRICAN AIRWAYS
- Best in Region: Americas – VIRGIN AMERICA
- Best in Region: Asia and Australasia – SRILANKAN AIRLINES
- Best in Region: Europe – VIRGIN ATLANTIC
- Best in Region: Middle East – EMIRATES
- Best Inflight Publication – SOUTHWEST AIRLINES
- Best IFE User Interface – VIRGIN AMERICA
- Best Inflight Connectivity & Communications – NORWEGIAN
- Best Inflight Video – KINGFISHER AIRLINES
- Best Cabin Ambiance – VIRGIN AMERICA
- Best Food & Beverage, in conjunction with IFSA – SINGAPORE AIRLINES
- Best Ground Experience – KINGFISHER AIRLINES
2011 Passenger Choice Award® Winners
- Best Overall Passenger Experience (Over 50 IFE EQUIPPED IN FLEET) – EMIRATES
- Best Overall Passenger Experience (Up to 50 IFE EQUIPPED IN FLEET) – VIRGIN AMERICA
- Best in Region: Africa – SOUTH AFRICAN AIRWAYS
- Best in Region: Americas – VIRGIN AMERICA
- Best in Region: Asia and Australasia – V AUSTRALIA
- Best in Region: Europe – VIRGIN ATLANTIC
- Best in Region: Middle East – EMIRATES
- Best Inflight Publication – AVIANCA
- Best IFE User Interface – V AUSTRALIA
- Best Inflight Connectivity & Communications – OMAN AIR
- Best Inflight Video – VIRGIN AMERICA
- Best Cabin Ambiance – JETBLUE
- Best Food & Beverage in conjunction with IFSA – V AUSTRALIA
- Best Ground Experience – VIRGIN AMERICA
2010 Passenger Choice Award® Winners
- Best Overall Passenger Experience (UP TO 25 IFE EQUIPPED IN FLEET) – V AUSTRALIA
- Best Overall Passenger Experience (Over 25 IFE EQUIPPED IN FLEET) – VIRGIN AMERICA
- Best in Region: Europe – BRITISH AIRWAYS
- Best in Region: Asia and Australasia – SINGAPORE AIRLINES, LTD
- Best in Region: Americas – VIRGIN AMERICA
- Best in Region: Middle East – EMIRATES
- Best Inflight Publication – TAM AIRLINES
- Best IFE User Interface – V AUSTRALIA
- Best Inflight Connectivity & Communications – VIRGIN AMERICA
- Best Inflight Video – AIR NEW ZEALAND