The APEX Passenger Choice Awards® (PCAs) recognize excellence in seat comfort, cabin service, food and beverage, entertainment and Wi-Fi. Partnering with TripIt® from Concur®, the world’s highest-rated travel-organizing app, anonymous passenger feedback is gathered based on neutral, third-party passenger feedback and insights. Passengers from more than one million flights and nearly 600 airlines from around the world were given the opportunity to provide anonymous ratings in five subcategories: seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi. The single screen rating allows airline passengers to easily rate their flight in less than 15 seconds.


The Passenger Choice Awards ® recognize airlines in the following categories:

  • Global Awards
  • Regional Awards: Europe
  • Regional Awards: North America
  • Regional Awards: South America
  • Regional Awards: Asia & South Pacific
2020 Recipients Past Recipients
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