9.1 February/March Issue

January 23, 2019 | Written by Kristina Velan

For airlines, the promise of tomorrow brings the migration of content delivery to the cloud, the rise of gaming spectatorship, alternatives to single-use plastics and startups busying themselves with some of the industry’s perennial problems. APEX Members can opt in to receive a print copy of APEX Experience magazine through their online profiles. Don’t have an account? Join the […]

Entertainment & Connectivity

C-Suite: Sanjiv Kapoor, Chief Strategy and Commercial Officer, Vistara

| Written by Caroline Ku

A career in aviation was supposed to be Sanjiv Kapoor’s one-way ticket away from the turbulence of India in the 1970s. Little did he know that his great gig in the sky would lead him back to where the idea came to be. Growing up in 1970s Calcutta where power outages lasted 12 hours a […]

COMAC Rising: China’s State-Owned Aerospace Manufacturer Aims High

| Written by Ari Magnusson

Commercial Aircraft Corporation of China (COMAC) has registered more than 1,000 orders for its narrow-body C919 and is currently developing wide-body aircraft. China’s aerospace ambitions are not only about national pride – the country wants to move up the manufacturing value chain. In 2015, President Xi Jinping’s Made in China 2025 strategy identified aerospace equipment […]

Fix This: Gladly Bets on End to Customer Communication Silos With Omni-Channel Tool

| Written by Kristina Velan

Sometimes it takes an outsider to pinpoint a pain point in an industry that’s set in its ways. In this segment of “Fix This,” we look at Gladly’s solution to a perennial industry problem: the siloing of customer communication channels. People will never forget how you made them feel.” This statement, first spoken by American […]

Fix This: Thimus Turns to Biometrics to Tackle the Unreliability of Passenger Feedback

| Written by Caroline Ku

Sometimes it takes an outsider to pinpoint a pain point in an industry that’s set in its ways. In this segment of “Fix This,” we look at Thimus’ solution to a perennial industry problem: the unreliability of passenger feedback. When asked “How was your flight?” people often supply a broad response that fails to identify precisely […]

Fix This: Can Countalytics Bring Airline Inventory Management to the 21st Century?

| Written by Kristina Velan

Sometimes it takes an outsider to pinpoint a pain point in an industry that’s set in its ways. In this segment of “Fix This,” we look at Countalytics’ solution to a perennial industry problem: manual inventory management is time consuming. Inventory management isn’t as easy as 1, 2, 3. This became clear to David Hailey after […]

Fix This: How Koniku and Thruvision Aim to Alleviate Airport Security Bottlenecks

| Written by Harriet Baskas

Sometimes it takes an outsider to pinpoint a pain point in an industry that’s set in its ways. In this segment of “Fix This,” we look at how two startups, Koniku and Thruvision, are working to address a perennial air travel problem: security checkpoints that lead to airport bottlenecks. Global IT provider SITA found that 42 […]

Fix This: Has Hackmasters Figured Out How to Optimize Layover Time?

| Written by Caroline Ku

Sometimes it takes an outsider to pinpoint a pain point in an industry that’s set in its ways. In this segment of “Fix This,” we look at one startup’s solution to a perennial industry problem: Transit passengers don’t get out of the airport enough. The drive from Dubai International Airport (DXB) to the world’s tallest structure, […]

Fix This: How Two Boston-Based Startups Are Forecasting Flight Delays

| Written by Paul Sillers

Sometimes it takes an outsider to pinpoint a pain point in an industry that’s set in its ways. In this segment of “Fix This,” we look at how two Boston-based startups, Lumo and ClimaCell, are addressing a perennial industry problem: the cost and unpredictability of flight delays. Delays are the costly bane of airlines and travelers […]

IFE Content Delivery Makes Its Way to the Cloud

| Written by Howard Slutsken

Airlines have moved much of their operations to the cloud. But can the in-flight entertainment industry be swayed to make the shift? The logistics involved to get just one movie to an aircraft are much like a convoluted relay race: It involves passing a tape, USB stick or hard drive to the different parties that […]

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