The Airline Passenger Experience Association would like to congratulate the winners of the Passenger Choice Awards!

2020 Global Passenger Choice Award Winners

Best Seat Comfort: QATAR AIRWAYS
Best Cabin Service: QATAR AIRWAYS
Best Entertainment: EMIRATES
Best Food & Beverage: QATAR AIRWAYS
Best Wi-Fi: DELTA AIR LINES

 

2019 Global Passenger Choice Award Winners

Best Seat Comfort: ALASKA AIRLINES
Best Cabin Service: QATAR AIRWAYS
Best Entertainment: EMIRATES
Best Food & Beverage: QATAR AIRWAYS
Best Wi-Fi: JETBLUE

 

2019 Regional Passenger Choice Award Winners

Asia & South Pacific

Best Overall in Region, (Asia): EVA AIR
Best Overall in Region, (South Pacific): 
AIR NEW ZEALAND
Best Seat Comfort: 
AIR NEW ZEALAND
Best Cabin Service: 
AIR NEW ZEALAND
Best Food & Beverage: 
EVA AIR
Best Inflight Entertainment: 
SINGAPORE AIRLINES
Best Wi-Fi: 
JAPAN AIRLINES

Europe

Best Overall in Region: VIRGIN ATLANTIC
Best Seat Comfort: 
AEROFLOT
Best Cabin Service: 
VIRGIN ATLANTIC
Best Food & Beverage: 
VIRGIN ATLANTIC
Best Inflight Entertainment: 
ICELANDAIR
Best Wi-Fi: 
ICELANDAIR

South America

Best Overall in Region: AVIANCA AIRLINES
Best Seat Comfort: 
LATAM AIRLINES
Best Cabin Service: 
LATAM AIRLINES
Best Food & Beverage: 
AVIANCA AIRLINES
Best Inflight Entertainment: 
LATAM AIRLINES
Best Wi-Fi: 
LATAM AIRLINES

 

2018 Regional Passenger Choice Award Winners

Asia and Australasia

Best Seat Comfort: EVA AIR
Best Cabin Service: JAPAN AIRLINES
Best Food & Beverage: EVA AIR
Best Entertainment: CATHAY PACIFIC
Best Wi-Fi: JAPAN AIRLINES
Best Overall: EVA AIR

Middle East

Best Seat Comfort: QATAR AIRWAYS
Best Cabin Service: QATAR AIRWAYS
Best Food & Beverage: QATAR AIRWAYS
Best Entertainment: EMIRATES
Best Wi-Fi: EMIRATES
Best Overall: EMIRATES & QATAR AIRWAYS

Africa

Best Seat Comfort: SOUTH AFRICAN AIRWAYS
Best Cabin Service: SOUTH AFRICAN AIRWAYS
Best Food & Beverage: SOUTH AFRICAN AIRWAYS
Best Entertainment: ETHIOPIAN AIRLINES
Best Wi-Fi: ETHIOPIAN AIRLINES
Best Overall: SOUTH AFRICAN AIRWAYS

Europe

Best Seat Comfort: AEROFLOT RUSSIAN AIRLINES
Best Cabin Service: VIRGIN ATLANTIC
Best Food & Beverage: VIRGIN ATLANTIC
Best Entertainment: ICELANDICAIR
Best Wi-Fi: NORWEGIAN AIR
Best Overall in Region, Global: AEROFLOT RUSSIAN AIRLINES
Best Overall in Region, Major Regional: OLYMPIC AIR
Best Overall in Region, Low Cost Carrier: NORWEGIAN AIR

Americas

Best Seat Comfort: VIRGIN AMERICA
Best Cabin Service: 
SOUTHWEST
Best Food & Beverage: 
ALASKA
Best Entertainment: 
VIRGIN AMERICA
Best Wi-Fi: 
JETBLUE

North America

Best Overall in Region, Global: DELTA
Best Overall in Region, Major Regional: 
ALASKA
Best Overall in Region, Low Cost Carrier: 
SOUTHWEST

South America

Best Overall in Region, Global: LATAM
Best Overall in Region, Major Regional: 
AVIANCA
Best Overall in Region, Low Cost Carrier: 
AZUL

2017 Passenger Choice Award Winners

Best Seat Comfort: VIRGIN AMERICA
Best Cabin Service: QATAR AIRWAYS
Best Food & Beverage: QATAR AIRWAYS
Best Entertainment: EMIRATES
Best Wi-Fi: JETBLUE

2015 Passenger Choice Award Winners

Best Overall Passenger Experience: EMIRATES
Best in Region: Africa: ETHIOPIAN AIRLINES
Best in Region: Americas: VIRGIN AMERICA
Best in Region: Asia and Australasia: KOREAN AIR
Best in Region: Europe: NORWEGIAN
Best in Region: Middle East: EMIRATES
Best Inflight Publication (John White Publication Award): NORWEGIAN
Best IFE User Interface: EMIRATES
Best Inflight Connectivity & Communications: EMIRATES
Best Inflight Video: VIRGIN AMERICA
Best Cabin Ambiance: VIRGIN AMERICA
Best Food & Beverage (in conjunction with IFSA): EMIRATES
Best Ground Experience: EMIRATES

2014 Passenger Choice Award Winners

Best Overall Passenger Experience: VIRGIN AMERICA
Best in Region: Africa: ETHIOPIAN AIRLINES
Best in Region: Americas: VIRGIN AMERICA
Best in Region: Asia and Australasia: GARUDA INDONESIA
Best in Region: Europe: NORWEGIAN AIR SHUTTLE ASA
Best in Region: Middle East: EMIRATES
Best Inflight Publication (John White Publication Award): GULF AIR
Best IFE User Interface: VIRGIN ATLANTIC AIRWAYS, LTD
Best Inflight Connectivity & Communications: NORWEGIAN AIR SHUTTLE ASA
Best Inflight Video: VIRGIN AMERICA
Best Cabin Ambiance: VIRGIN AMERICA
Best Food & Beverage (in conjunction with IFSA): TURKISH AIRLINES
Best Ground Experience: VIRGIN AMERICA

2013 PASSENGER CHOICE AWARD WINNERS

Best Overall Passenger Experience – VIRGIN AMERICA
Best in Region: Africa – ETHIOPIAN AIRLINES
Best in Region: Americas – VIRGIN AMERICA
Best in Region: Asia and Australasia – GARUDA INDONESIA
Best in Region: Europe – VIRGIN ATLANTIC
Best in Region: Middle East – EMIRATES
Best Inflight Publication – TACA INTERNATIONAL AIRLINES (MERGED WITH AVIANCA)
Best IFE User Interface – VIRGIN ATLANTIC
Best Inflight Connectivity & Communications – NORWEGIAN AIR SHUTTLE
Best Inflight Video – TAP PORTUGAL
Best Cabin Ambiance – SWISS
Best Food & Beverage, in conjunction with IFSA – TURKISH AIRLINES
Best Ground Experience – VIRGIN AMERICA

2012 PASSENGER CHOICE AWARD WINNERS

Best Overall Passenger Experience (Over 50 IFE EQUIPPED IN FLEET) – EMIRATES
Best Overall Passenger Experience (Up to 50 IFE EQUIPPED IN FLEET) – VIRGIN AMERICA
Best in Region: Africa – SOUTH AFRICAN AIRWAYS
Best in Region: Americas – VIRGIN AMERICA
Best in Region: Asia and Australasia – SRILANKAN AIRLINES
Best in Region: Europe – VIRGIN ATLANTIC
Best in Region: Middle East – EMIRATES
Best Inflight Publication – SOUTHWEST AIRLINES
Best IFE User Interface – VIRGIN AMERICA
Best Inflight Connectivity & Communications – NORWEGIAN
Best Inflight Video – KINGFISHER AIRLINES
Best Cabin Ambiance – VIRGIN AMERICA
Best Food & Beverage, in conjunction with IFSA – SINGAPORE AIRLINES
Best Ground Experience – KINGFISHER AIRLINES

2011 PASSENGER CHOICE AWARD WINNERS

Best Overall Passenger Experience (Over 50 IFE EQUIPPED IN FLEET) – EMIRATES
Best Overall Passenger Experience (Up to 50 IFE EQUIPPED IN FLEET) – VIRGIN AMERICA
Best in Region: Africa – SOUTH AFRICAN AIRWAYS
Best in Region: Americas – VIRGIN AMERICA
Best in Region: Asia and Australasia – V AUSTRALIA
Best in Region: Europe – VIRGIN ATLANTIC
Best in Region: Middle East – EMIRATES
Best Inflight Publication – AVIANCA
Best IFE User Interface – V AUSTRALIA
Best Inflight Connectivity & Communications – OMAN AIR
Best Inflight Video – VIRGIN AMERICA
Best Cabin Ambiance – JETBLUE
Best Food & Beverage in conjunction with IFSA – V AUSTRALIA
Best Ground Experience – VIRGIN AMERICA

2010 PASSENGER CHOICE AWARD WINNERS

Best Overall Passenger Experience (UP TO 25 IFE EQUIPPED IN FLEET) – V AUSTRALIA
Best Overall Passenger Experience (Over 25 IFE EQUIPPED IN FLEET) – VIRGIN AMERICA
Best in Region: Europe – BRITISH AIRWAYS
Best in Region: Asia and Australasia – SINGAPORE AIRLINES, LTD
Best in Region: Americas – VIRGIN AMERICA
Best in Region: Middle East – EMIRATES
Best Inflight Publication – TAM AIRLINES
Best IFE User Interface – V AUSTRALIA
Best Inflight Connectivity & Communications – VIRGIN AMERICA
Best Inflight Video – AIR NEW ZEALAND