Pictured (left to right): Annelie Nassen, EVP Global Sales and Marketing, Scandinavian Airlines and Maryann Simson, director, APEX Media.

[VIDEO] How SAS is Using New Technologies to Improve Sustainability

From focusing heavily on sustainability to offering high-speed in-flight connectivity, Scandinavian Airlines is on a mission to stay ahead of customer expectations. At World Aviation Festival 2019 in London, Annelie Nassen, executive vice-president of Global Sales and Marketing for Scandinavian… Read more

Pictured (left to right): Katrin Rieger, VP Customer Experience and Product, Eurowings; and Maryann Simson, director, APEX Media.

[VIDEO] How Eurowings Drastically Improved Customer Satisfaction

At a time when most airlines are investing in some kind of digitalization program, Eurowings has proved that sometimes improving the passenger experience simply requires transparency and good old-fashioned human resources. While Eurowings struggled to integrate Air Berlin’s aircraft and… Read more

[VIDEO] Volantio Explains its Solution for Overbooked Flights

[VIDEO] Volantio Explains Its Solution for Overbooked Flights

Volantio’s Yana platform allows airlines to better deal with oversold flights by incentivizing passengers to switch journeys ahead of time using personalized offers. The company has grown quickly following its participation in IAG’s Hangar 51 accelerator program, with IAG, JetBlue Technology Ventures… Read more