ANA Partners With Quvia to Improve Inflight Wi-Fi Experience
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All Nippon Airways (ANA) has partnered with Quvia to monitor inflight connectivity (IFC) performance as the airline expands free, high-speed Wi-Fi across its international fleet. ANA will use Quvia’s technology to track network performance and better understand the passenger experience in real time. The platform will help ANA identify connectivity issues across different flights, aircraft, and routes and make improvements to its onboard Wi-Fi services.
Real-Time Monitoring Supports ANA’s Connectivity Expansion
ANA continues to expand free, high-speed internet across its international fleet to improve the onboard passenger experience. Through its partnership with Quvia, the airline will gain a better understanding of how its connectivity services perform as it introduces faster Wi-Fi.
Quvia’s platform combines network performance data with passenger Quality of Experience (QoE) information, helping ANA understand how passengers experience onboard Wi-Fi. Rather than focusing only on technical performance, the technology also measures the quality of the connection passengers receive.
“ANA is committed to continually enhancing the experience we provide our customers, including through the expansion of high-speed in-flight connectivity,” said ANA Vice President, Customer Experience Kentaro Okada. “Quvia will give us greater visibility into connectivity performance and the passenger experience as we continue to strengthen our in-flight services.”
Even when an aircraft has an active internet connection, passengers may still experience slow speeds or interruptions while using online services. By combining network data with passenger experience information, ANA can better identify these issues and determine where improvements may be needed.
The platform will allow ANA to compare connectivity performance across different flights, aircraft, and routes. This will help the airline identify recurring problems and understand where improvements could make the biggest difference.
While Quvia’s technology will not directly provide faster Wi-Fi, it will give ANA more information to evaluate its existing services and make decisions about future connectivity investments.
Using AI and Passenger Data to Improve Connectivity
Quvia works with companies across aviation, maritime, energy, and other industries. Its edge-to-cloud platform uses artificial intelligence (AI) to manage connectivity and data movement based on operational needs. The technology monitors network performance in real time and connects local systems with cloud-based services to support applications, automation, and AI.
For ANA, the platform will provide information to help the airline make decisions about its onboard digital services as it introduces new connectivity technologies.
“As IFC evolves, airlines need a consistent way to understand the passenger experience across the connected aircraft,” said Quvia SVP, Aviation Mike Moeller. “ANA is putting that foundation in place now, with better insight to guide decisions today and the flexibility to build on it as new technologies and digital capabilities emerge.”
The partnership shows why airlines need to look beyond internet speeds when improving onboard Wi-Fi. As carriers invest in faster connectivity, they must also understand whether passengers actually experience better service.
Passengers use onboard Wi-Fi for messaging, browsing, work, and entertainment, but each activity requires different levels of connectivity. By analyzing passenger Quality of Experience (QoE) data, ANA can better understand how its network supports these activities and identify areas for improvement.