Airlines from Africa, Europe, North and South America Were Recognized for Extraordinary Cabin Service, Entertainment, Food & Beverage, Seat Comfort & Wi-Fi
DUBLIN, IRELAND (25 May 2023) – The Airline Passenger Experience Association (APEX) honored the 2023 APEX Regional Passenger Choice Award™ winners from Africa, Europe, North America, and South America in Dublin, Ireland on 24 May. The Awards Ceremony, which was held during FTE EMEA/Ancillary/World Airport Retailing Summit, recognized airlines in these regions for providing the best passenger experiences in Cabin Service, Entertainment, Food & Beverage, Seat Comfort & Wi-Fi.
“In acknowledging airlines across the continents with these eminent APEX Passenger Choice Awards, we underline each airline’s consistent efforts in providing unparalleled in-flight experiences,” APEX CEO Dr. Joe Leader stated. “All these recognized airlines profoundly value their customers’ feedback as they maintain a continuous pursuit of elevating their services to the best in the world.”
The Best in Entertainment Award winners were recently celebrated during APEX’s Content Market, the only industry marketplace exclusively focused on connecting in-flight entertainment content buyers with worldwide content distributors. Additionally, winners of the 2023 APEX Global Passenger Choice Awards® were announced at the APEX/IFSA Awards Ceremony during APEX/IFSA EXPO in Los Angeles, California, USA in October.
APEX honored the following airlines with regional Passenger Choice Awards™:
2023 Passenger Choice Awards™ Winners
*Best Food & Beverage Awards are presented in conjunction with the International Flight Services Association (IFSA)
GLOBAL (Best in the World) *Previously presented at APEX/IFSA Expo
Best Cabin Service: Korean Air
Best Entertainment: Emirates
Best Food & Beverage: Qatar Airways
Best Seat Comfort: Qatar Airways
Best Wi-Fi: Delta Air Lines
AFRICA
Best Overall Airline: Ethiopian Airlines
Best Cabin Service: Kenya Airlines
Best Entertainment: Kenya Airlines
Best Food & Beverage: Royal Air Maroc
AMERICAS
Best Global Airline in the Americas: Delta Air Lines
NORTH AMERICA
Best Major Airline in North America: Hawaiian Airlines
Best Regional Airline in North America: JSX
Best Low-Cost Carrier in North America: Southwest
Best Cabin Service: Porter Airlines
Best Entertainment: Air Canada *Previously presented at APEX Content Market
Best Food & Beverage: Alaska Airlines
Best Seat Comfort: JetBlue Airways
Best Wi-Fi: Alaska Airlines
SOUTH AMERICA
Best Overall Airline: GOL
Best Cabin Service: Aerolineas Argentina
Best Entertainment: Azul *Previously presented at APEX Content Market
Best Food & Beverage: LATAM Airlines
Best Seat Comfort: LATAM Airlines
Best Wi-Fi: Azul
GREATER CHINA
Best Overall Airline: Cathay Pacific *Previously presented at FTE Asia
CENTRAL/SOUTHERN ASIA *Previously presented at FTE Asia
Best Overall Airline: Vistara
Best Cabin Service: IndiGo
Best Entertainment: Air Astana
Best Food & Beverage: SriLankan Airlines
Best Seat Comfort: SriLankan Airlines
Best Wi-Fi: IndiGo
EASTERN ASIA *Previously presented at FTE Asia
Best Overall Airline: Singapore Airlines
Best Cabin Service: Korean Air
Best Entertainment: Korean Air
Best Food & Beverage: Asiana Airlines
Best Seat Comfort: Malaysia Airlines
Best Wi-Fi: Japan Airlines
MIDDLE EAST
*With the exception of Best Overall Airline presented at FTE EMEA, the individual categories were previously presented at FTE Asia
Best Overall Airline: Qatar Airways
Best Cabin Service: Etihad Airways
Best Entertainment: Emirates
Best Food & Beverage: Etihad Airways
Best Seat Comfort: El Al Israel Airlines
Best Wi-Fi: Emirates
EUROPE
Best Overall Airline: Virgin Atlantic
Best Cabin Service: airBaltic
Best Entertainment: Turkish Airlines *Previously presented at APEX Content Market
Best Food & Beverage: Turkish Airlines *Previously presented at APEX Content Market
Best Seat Comfort: Finnair
Best Wi-Fi: Icelandair
SOUTH PACIFIC *Previously presented at FTE Asia
Best Overall Airline: Air New Zealand
Best Entertainment: Qantas
Best Food & Beverage: Fiji Airways
Best Seat Comfort: Fiji Airways
Best Wi-Fi: Qantas
The airlines are awarded based on neutral, third-party passenger feedback and input through APEX’s partnership with TripIt® from Concur®, the world’s highest-rated travel-organizing app. More than one million flights were rated by passengers using a five-star scale with data gathered across nearly 600 airlines from around the world. Passengers were given the opportunity to rate their overall flight experience from one to five stars along with providing anonymous ratings in five subcategories including best seat comfort, best cabin service, best food & beverage, best entertainment, and best Wi-Fi. This single screen rating allows passengers to quickly rate their flight experience in less than 15 seconds.
For the full list of industry gatherings APEX hosts around the world, please visit APEX Events. If you’re interested in learning more about APEX, visit apex.aero, sign up for the APEX Daily Experience e-newsletter, or follow APEX on Twitter, Facebook, Instagram and LinkedIn.
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About the Airline Passenger Experience Association (APEX)
As a global non-profit and one of the world’s largest international airline associations, APEX advances passenger experience with the backing of nearly every major airline and valued supplier over the past 42 years. In conjunction with both the International Flight Services Association (IFSA) and Future Travel Experience (FTE), APEX serves the full spectrum of the end-to-end travel experience. APEX reinvests all of its resources to serving its members, strengthening the worldwide airline industry, advancing thought-leadership, fostering business opportunities via events, developing global initiatives, setting key airline standards, and highlighting well-deserved recognition across our industry.