The Industry’s First Rating Program Based Solely on Verified & Certified Passenger Feedback
Long Beach, CA. USA (1 December 2021) – For the first time in nearly two years, airlines from around the globe gathered together for the announcement of the industry’s most anticipated recognition, the APEX Official Airline Ratings™.
The honors were announced during the APEX/IFSA Awards Ceremony at APEX/IFSA EXPO, the first major in-person industry event of the year. The event, sponsored in part by CineSend, gategroup and Thales and hosted by APEX/IFSA CEO, Joe Leader.
The 2022 APEX Official Airline Ratings™ recognizes airlines in four categories:
- Global Airlines
- Major Airlines
- Regional Airlines
- Low Cost Carriers
“APEX is proud to have originated the Official Airline Ratings awards based entirely on verified passenger feedback. The airlines honored this year did not just take passengers from one destination to another, they provided experiences that made them feel safe to take to the skies again, and APEX couldn’t be prouder to honor these airlines for their dedication.”
The APEX Official Airline Ratings™ were created based on neutral, third-party passenger feedback and insights gathered through APEX’s partnership with TripIt® from Concur®, the world’s highest-rated travel-organizing app. For the 2022 Awards, nearly one million flights were rated by passengers across more than 600 airlines from around the world using a five-star scale. The APEX Official Airline Ratings™ were independently certified by a professional external auditing company.
Other awards given out during the APEX/IFSA Awards Ceremony include the Passenger Choice Awards®, World Class, APEX/IFSA Awards, and Health & Safety. Individuals were also recognized during the evening. Turkish Airline’s Chairman of the Board of Directors and of the Executive Committee, İlker Aycı, was honored with the APEX CEO Lifetime Achievement, and SpiceJet Limited, took home the APEX Newcomer Award.
For more information about and photos of all the awards given out during the APEX/IFSA Award Ceremony, please visit apex.aero, follow us on Twitter, LinkedIn, Facebook, Instagram and sign up for the APEX Daily Experience e-newsletter.
FOUR AND FIVE STAR RECIPIENTS OF THE 2022 OFFICIAL AIRLINE RATINGS™
(All Listed in Alphabetical Order)
FIVE STAR GLOBAL
Aeroflot Russian Airlines
Delta Air Lines
KLM Royal Dutch Airlines
Lufthansa German Airlines
FIVE STAR MAJOR
Air Tahiti Nui
Middle East Airlines
FIVE STAR REGIONAL
FOUR STAR GLOBAL
LATAM Airlines Group
FOUR STAR MAJOR
Royal Brunei Airlines
FOUR STAR REGIONAL
FOUR STAR LOW COST CARRIERS
About the Airline Passenger Experience Association (APEX)
As a global non-profit and one of the world’s largest international airline associations, APEX advances passenger experience with the backing of nearly every major airline and valued supplier over the past 42 years. In conjunction with both the International Flight Services Association (IFSA) and Future Travel Experience (FTE), APEX serves the full spectrum of the end-to-end travel experience. APEX reinvests all of its resources to serving its members, strengthening the worldwide airline industry, advancing thought-leadership, fostering business opportunities via events, developing global initiatives, setting key airline standards, and highlighting well-deserved recognition across our industry.