December 2, 2021
The Aviation Industry Celebrates the ‎2022 APEX/IFSA Award Winners‎

Airlines and vendor partners recognized by peers for implementation of new and innovative programs

Long Beach, CA. USA (1 December 2021) – Airline and vendor members of the Airline Passenger Experience Association (APEX) and the International Flight Services Association (IFSA) honored their peers as they celebrated this year’s newest state-of-the-art programs. The APEX/IFSA Awards Ceremony took place during the airline industry’s first in-person event of the year, APEX/IFSA EXPO.

Recognizing specific, innovative and new achievements successfully implemented in the past year, APEX/IFSA Award winners are determined by industry and media judging panels. 


  • WestJet
    Best Inflight Connectivity Innovation: ZeroTouch: Cutting Media Load Times by 85%
  • United ‎Airlines
    Best Inflight Entertainment Innovation: United Signature Interior – Bluetooth
  • Spirit Airlines
    Best Airport Innovation: First self-bag drop ‎off
  • Spafax
    Best Marketing Innovation: Spafax Engages Singapore Airlines Club Members with Priority Digital


  • Airbus
    Best Cabin Innovation: Airspace on A320 ‎Family
  • GOJO Industries
    Best Product or Service: PURELL PEACE OF MIND™ on Delta Air ‎Lines


  • Malaysia Airlines Berhad
    Best Inflight Food or Beverage: Cool Treats Ice ‎Cream
  • Buzz
    Best Onboard Amenity: Singapore Airlines Kids Range featuring Disney’s Aladdin, Lion King, Captain Marvel and ‎Dumbo

“APEX is proud to highlight the most innovative approaches in passenger experience from our member airlines and vendors. We honor these organizations who have shown exemplary dedication to advancing the customer experience,” says Maura Chacko, co-chair of the APEX Awards Committee.

Other awards given out during the APEX/IFSA Awards Ceremony include the APEX Official Airline Ratings™, Passenger Choice Awards®, World Class, and Health & Safety. Individuals were also recognized during the evening. Turkish Airline’s Chairman of the Board of Directors and of the Executive Committee, İlker Aycı, was honored with the APEX CEO Lifetime Achievement, and SpiceJet Limited, took home the APEX Newcomer Award.

For more information about and photos of all the awards given out during the APEX/IFSA Award Ceremony, please visit, follow us on on TwitterLinkedIn, Facebook, Instagram and  sign up for the APEX Daily Experience e-newsletter.


About the Airline Passenger Experience Association (APEX)
As a global non-profit and one of the world’s largest international airline associations, APEX advances passenger experience with the backing of nearly every major airline and valued supplier over the past 42 years. In conjunction with both the International Flight Services Association (IFSA) and Future Travel Experience (FTE), APEX serves the full spectrum of the end-to-end travel experience.  APEX reinvests all of its resources to serving its members, strengthening the worldwide airline industry, advancing thought-leadership, fostering business opportunities via events, developing global initiatives, setting key airline standards, and highlighting well-deserved recognition across our industry.

For more information about APEX, please visit, sign up for the APEX Daily Experience e-newsletter, or follow APEX on TwitterFacebook, Instagram and LinkedIn.

About the International Flight Services Association (IFSA)

The International Flight Services Association (IFSA) is a global professional association serving the needs and interests of airline and railway personnel, caterers and suppliers who provide onboard services on regularly scheduled travel routes. Under the umbrella of APEX (Airline Passenger Experience Association) serving every major airline in the world, IFSA is dedicated to the advancement of the art and science of the multi- billion dollar inflight and railway onboard service industry.

For more information about IFSA, please visit, or follow IFSA on Twitter, Facebook and LinkedIn.