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American Airlines CEO Robert Isom on the Future of Passenger Experience: Enhancements, Reliability, and High Demand Readiness
November 13, 2024  | Written by APEX Staff
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At the SKIFT Aviation Forum in Dallas yesterday, American Airlines CEO Robert Isom opened the day providing insights into the airline’s vision for an elevated passenger experience amid growing demand. In a wide-ranging interview with SKIFT Airlines Editor Gordon Smith, Isom discussed American’s approach to customer satisfaction, improvements in reliability, fleet enhancements, and redefined partnerships […]

FORMIA puts emphasis on sustainable amenity kits
November 1, 2024  | Written by Dirk Singer
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Leading airline amenity kit supplier FORMIA outlined its ambitious sustainability roadmap during IFSA APEX EXPO. It highlighted its industry-first certified carbon-neutral programme with Hawaiian Airlines while setting aggressive targets for sustainable material usage across its portfolio. Speaking to APEX Media at the company’s exhibition stand, Chief Marketing Officer Marisa Pitsch and Senior Sustainability Manager Freddie […]

Airlines Chart Course for Next-Generation Digital Cabin Experience
 | Written by Dirk Singer
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At APEX Global EXPO, industry leaders explored how emerging technologies and enhanced connectivity can reshape the passenger experience.  A panel discussion on the ‘next generation digital cabin’, moderated by PAX Tech Business Editor Robynne Trueman, brought together executives from SAS, Emirates, Air France, Turkish Airlines, and Airbus. Personalisation Takes Center Stage A clear consensus emerged around […]

Airlines, Industry Leaders Honoured at APEX / IFSA Global EXPO
 | Written by Dirk Singer
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The aviation industry celebrated its highest achievers at the 2025 APEX/IFSA Awards Ceremony, where Air France-KLM CEO Benjamin Smith received the prestigious APEX CEO Lifetime Achievement Award. Smith, who became only the seventh aviation leader to receive this honour in the organization’s five-decade history, was recognized for his transformative leadership at Air France-KLM since taking […]

John Horsfall Advances Sustainable Airline Textiles
October 30, 2024  | Written by Dirk Singer
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Speaking with APEX Media at IFSA Global EXPO in Long Beach, John Horsfall’s Global Business Development Manager Ellie Parkes detailed how the textile manufacturer addresses airlines’ growing focus on sustainable cabin products while maintaining passenger comfort. American Airlines Partnership A major development for the company is its new bedding collection for American Airlines, which launched […]

Virgin Atlantic CEO Positions Airline as Entertainment Brand, Announces Major Loyalty Programme Overhaul
 | Written by Dirk Singer
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Virgin Atlantic CEO Shai Weiss is positioning the British carrier as more than just an airline, describing it as an “entertainment company” reshaping the traditional airline business model. Speaking with APEX CEO Dr Joe Leader at the APEX Global EXPO in Long Beach, Weiss emphasised that Virgin Atlantic views itself as a three-pillar organisation spanning […]

Thai Airways Partners with Neo Space Group for In-Flight Connectivity Upgrade
 | Written by Dirk Singer
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Thai Airways International has selected Neo Space Group (NSG), Saudi Arabia’s leading satellite services provider, to implement new in-flight connectivity solutions across its fleet. The agreement, announced at the APEX Global EXPO in Long Beach on October 30, 2024, will enable passengers to access up to 200 Mbps of internet speed. The connectivity upgrade will […]

Delta Air Lines Introduces Industry-First Accessible Flight Map Technology
October 29, 2024  | Written by Dirk Singer
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Delta Air Lines and FlightPath3D unveiled a new flight map designed specifically for travellers with low-vision disabilities, marking a significant step forward in making air travel more accessible. The announcement, made at the APEX Global EXPO in Long Beach, California, details the enhanced map system that is being rolled out across more than 650 aircraft […]

ASG Partners with Maxposure to Launch Wireless IFE Solution, Building on Aviation Tech Legacy
 | Written by Dirk Singer
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Miami-based Avionics Support Group (ASG) announced a strategic partnership with content provider Maxposure Limited to deliver a new wireless in-flight entertainment (w-IFE) system for the Americas market. The collaboration announced at APEX Global EXPO, marks ASG’s latest step in a journey that began with certifying the world’s first fixed electronic flight bag mount. “Partnering with […]

Airlines Navigate Complex Path to Greener Cabin Services
 | Written by Dirk Singer
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Industry leaders gathered at the IFSA Global EXPO in Long Beach to discuss the challenging transition toward more sustainable in-flight services. They revealed the complex web of operational, financial, and environmental trade-offs airlines face in pursuing greener operations. The panel, featuring representatives from Virgin Atlantic, United Airlines, and Hawaiian Airlines, highlighted how the industry’s approach […]