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FTE Global 2026: Southwest Looks to Technology to Strengthen the Passenger Experience
September 10, 2026  | Written by Joshua Kupietzky
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During Wednesday’s FTE Global fireside chat, Southwest Airlines Executive Vice President and Chief Information Officer Lauren Woods showcased how she believes technology can help Southwest become the world’s most loved, most efficient, and most profitable airline. Future Travel Experience Managing Director Max Gosney spoke with Woods about how data, AI, and new employee tools can […]

Skyline IFE Deploys AI-Driven App for IFE Screening, Content Moderation
September 9, 2026  | Written by Stephanie Taylor
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The strategic use of AI as a time-saving, accuracy-improving, cost-cutting solution within the in-flight entertainment (IFE) content supply chain is a shift the APEX community has been discussing for a few years now. Previous attention has been placed on AI’s ability to assist in metadata generation, but the most recent slew of developments focuses on AI’s […]

EVA Air and FORMIA Unveil New Hunter Amenity Kit
September 7, 2026  | Written by Joshua Kupietzky
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EVA Air is expanding its partnership with FORMIA and British lifestyle brand Hunter with a second collection of amenity kits for long-haul Premium Economy passengers. The new collection features two reusable crossbody bags in lemon yellow and sky blue and will launch alongside EVA Air’s new Taipei-Washington, D.C. route. The kits combine travel essentials with […]

American Airlines Unveils Retrofitted Boeing 777-300ER With Flagship Suite
 | Written by Joshua Kupietzky
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American Airlines has introduced its first retrofitted Boeing 777-300ER, bringing the airline’s Flagship Suite experience to the aircraft and adding more Business and Premium Economy seats. The redesigned aircraft features 70 Flagship Suite seats with privacy doors, 44 Premium Economy seats and 30 Main Cabin Extra seats, offering 144 premium seats in total. The first […]

United Tests Gate Food Ordering at Newark
 | Written by Joshua Kupietzky
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United Airlines is testing a new service at Newark Liberty International Airport (EWR) that allows passengers to order food, drinks and travel essentials through the United app and pick them up at their gate. The pilot program is available on select flights departing from or connecting through up to nine designated gates in Terminal C. […]

Emirates Introduces Electric Premium Economy Seat on Airbus A350
September 4, 2026  | Written by Joshua Kupietzky
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Emirates is introducing what it calls the world’s first electrically powered Premium Economy seat with a full-height adjustable privacy screen between every seat. The new seat will debut on newly delivered Airbus A350 aircraft, giving passengers more control over their comfort and personal space. The 28-seat cabin will also feature wireless charging, an upgraded headrest […]

Southwest Airlines Unveils First Airport Lounge Network
 | Written by Joshua Kupietzky
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Southwest Airlines is entering the airport lounge market for the first time, with plans to open its first four locations in late 2027. The airline will launch lounges at Austin-Bergstrom International Airport (AUS), Baltimore/Washington International Thurgood Marshall Airport (BWI), Daniel K. Inouye International Airport (HNL) and Nashville International Airport (BNA). Southwest is partnering with Chase […]

JetBlue Unveils BlueFirst Domestic First Class Experience
 | Written by Joshua Kupietzky
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JetBlue has unveiled BlueFirst, a new domestic First Class experience that will bring larger seats, upgraded in-flight entertainment (IFE), seatback ordering, and expanded food and beverage options to its network. The airline will open bookings this fall, with the first BlueFirst-equipped aircraft entering service later this year. JetBlue plans to offer BlueFirst on routes that […]

Qantas Unveils New Business Suites for A321XLR and 787-9
September 2, 2026  | Written by Joshua Kupietzky
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Qantas has unveiled its next generation of Business Class seating, including a new Business Suite for the Airbus A321XLR that will bring lie-flat seats to a Qantas single-aisle aircraft for the first time. The new suites will feature a 1-1 layout, sliding privacy doors, 19-inch entertainment screens, wireless and USB-C charging, personal storage, and fast, […]