Delta Showcases IFEC and AI Innovations at CES 2025
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Delta Air Lines revealed a series of transformative in-flight entertainment and connectivity (IFEC) advancements on Tuesday during CES 2025, held at the iconic Las Vegas Sphere. The airline introduced upgrades that included next-generation seatback systems, cloud-based technology, and artificial intelligence (AI) tools designed to enhance personalization and streamline the passenger journey.
Next-Level In-Flight Entertainment Systems
Delta’s new collaboration with Thales has resulted in a significant update to its next-generation in-flight entertainment system. Set to launch on select aircraft beginning in 2026, the new system features 4K HDR QLED seatback screens, delivering cinema-grade visuals at 35,000 feet. “Technology has the power to transform travel and create moments for our customers to enjoy the journey as much as the destination,” said Delta CEO Ed Bastian.
At the core of this innovation is the system’s cloud-based architecture, supported by an Onboard Data Center (ODC) with a staggering 96 terabytes (TB) of storage. This represents 50 times the capacity of Delta’s existing systems, enabling the airline to maintain a vast library of movies, TV shows, music, and games. Passengers will benefit from frequent content updates that occur during regular aircraft turnaround, eliminating the need for lengthy ground-based system refreshes.
“We’re delighted to be at the forefront of innovation alongside Delta,” Thales Executive Vice-President of Avionics Yannick Assouad said. “Through our collaborative partnership, we’re bringing Thales’ state-of-the-art cloud-native IFE system on Delta aircraft as part of the Delta Sync experience, and with it endless opportunities to connect and engage travelers on their journeys.”
The inclusion of Bluetooth connectivity further enhances the system, allowing passengers to pair wireless headphones seamlessly. Personalized entertainment profiles synced with SkyMiles accounts ensure passengers can resume movies, shows, or playlists on future flights. This blend of features highlights Delta’s focus on providing a more immersive and user-friendly in-flight experience.
Ad-Free YouTube Streaming Onboard
Delta’s partnership with YouTube marks a first for commercial aviation, offering SkyMiles Members ad-free access to the platform’s content during flights. Passengers will have the ability to enjoy an extensive library of creator-driven content, podcasts, and music without interruptions.
The collaboration leverages Delta Sync technology, seamlessly integrating with the new in-flight entertainment system. Passengers with SkyMiles accounts can log in and receive tailored content recommendations based on their viewing habits. The interface, built into the seatback system, ensures a streamlined and intuitive user experience.
“As technology evolves, our customers expect their travel experience to adapt and evolve with them. They want it to be intuitive, contextual and seamless in a way that supports and guides them so that they can move through life with confidence,” Delta SVP of Customer Experience Design Ranjan Goswami explained, “To stay ahead of those expectations, Delta is committed to continuously evolving our industry-leading digital experiences across channels to ensure the sky is never the limit – it’s only the beginning.”
For travelers accustomed to on-demand entertainment, this partnership with YouTube bridges the gap between ground-based streaming services and in-flight options. The ad-free feature enhances overall satisfaction, catering to evolving consumption habits while maintaining consistent quality across flights.
“People want access to their favorite content – whether that’s on TVs, on their phones – or even onboard a plane,” YouTube Chief Business Officer Mary Ellen Coe said. “We’re thrilled to partner with Delta to bring YouTube creators, podcasts and music directly to their in-flight entertainment [system screens] so travelers can enjoy everything they love about YouTube while they fly.”
AI-Powered Enhancements Through Delta Concierge
Delta’s introduction of Delta Concierge represents a step forward in using AI to improve the travel experience. Embedded within the Fly Delta app, this AI-powered tool offers real-time updates and personalized assistance, acting as a virtual travel companion for passengers.
Delta CEO Ed Bastian explained, “The Delta Concierge will give customers a personal assistant in their pocket, providing timely, customized support throughout their travel journey.”
Passengers can receive notifications on gate changes, weather-related disruptions, and baggage status. The integration of Delta Concierge with Delta Sync ensures updates are available on seatback screens, keeping passengers informed throughout their flight.
The AI system is designed to predict and address common travel disruptions, providing solutions before they escalate into larger issues. By reducing uncertainty and stress, Delta Concierge enhances the overall passenger experience while showcasing the potential of AI in aviation.
“Delta’s ability to host 50 times more licensed content on-board, dynamically updated on demand, showcases the extraordinary impact of their 96TB cloud-based system,” APEX Group CEO Dr. Joe Leader stated. “With tools like ad-free YouTube streaming turning an IFE system into a web browser and AI-powered travel assistant, Delta demonstrates how technology can redefine the expanding expectations of in-flight entertainment.”