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United Takes the Airport Experience to Higher Grounds
June 28, 2016  | Written by Katie Sehl
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APEX Insight: United Airlines has made several recent commitments to improving its services, but not just in the air – at airports, too. From the introduction of illy coffee service, to the roll-out of nine international United Polaris lounges and the transformation of gate areas in collaboration with OTG, the airline’s investing heavily in taking […]

APEX in Profile: Blake Emery
June 27, 2016  | Written by APEX Staff
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Blake Emery Director, Differentiation Strategy, Commercial Airplanes The Boeing Company Blake directs differentiation strategy for Boeing Commercial Airplanes. His goal is for stakeholders to prefer Boeing aircraft. He leads research with the flying public on both exterior and interior design, and is named on a variety of patents for exterior, interior and seat design. He […]

United’s Polaris Concept Puts Business Class First
June 2, 2016  | Written by Katie Sehl
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APEX Insight: United’s Polaris concept takes a confident stride toward a streamlined business-class experience. The introduction of the service marks the airline’s official shift away from first class, and involves the largest US business-class seat order of all time. “I don’t know if my heart can take this,” kidded United Airlines’ CEO, Oscar Munoz, alluding […]

70 Years Later: HOK’s Vision for a Sustainable Heathrow
May 31, 2016  | Written by Ari Magnusson
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APEX Insight: With Heathrow operating near full capacity, officials have asked architecture firms to develop bold ideas to create a world-class sustainable airport. A design by architectural and urban planning firm HOK is among the final four shortlisted entries being considered by Heathrow. When London’s Heathrow Airport opened exactly 70 years ago, it was little more than […]

TSA Security Chief Ousted and Pax Prefer Self-Service: APEX Daily Experience Week in Review
May 27, 2016  | Written by APEX Staff
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Here are the most-read stories from this week’s APEX Daily Experience newsletters. To receive breaking passenger experience industry news in your inbox on a daily basis, subscribe here.  Head of TSA Security Ousted Amid Long Airport Lines REUTERS | MAY 24, 2016 The head of security for the US Transportation Security Administration, Kelly Hoggan, has been removed from his position amid […]

RIOgaleão Airport Revs Up for the Olympic Games
 | Written by Valerie Silva
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APEX Insight: With a mobile app due for release this coming Monday and a newly minted South Pier, RIOgaleão Airport is primed for August’s Olympic takeover. Demand spurred by the games aside, the airport and city are experiencing a renaissance reminiscent of their heyday in decades past, says Marcelo Varella, director of Strategic Development for the […]

TSA Security Wait Times: The Long and the Short of It
May 26, 2016  | Written by Ari Magnusson
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APEX Insight: It has been a bad month at the office for the US Transportation Security Administration. Images of weary travelers waiting in absurdly long security lines were broadcast globally as #iHateTheWait became a trending hashtag. With Memorial Day weekend around the corner, one of the busiest travel times of the year in the US, we look at what […]