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Airlines Respond to Surge in Australia-Japan Tourism Market
March 9, 2020  | Written by Will Horton
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Japan is Australia’s fastest-growing inbound and outbound tourism market, according to information released by Qantas at its Investor Day in November 2019. Prior to the coronavirus outbreak, airlines in the region responded to the demand, challenging the duopoly held by Qantas Group and Japan Airlines in the Australia-Japan tourism market. This month starts the expansion of […]

Vistara’s Dreamliners Promote Well-Being With Human Centric Lighting
March 6, 2020  | Written by Jordan Yerman
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Vistara’s new Boeing 787-9 Dreamliner fleet, the first of which was delivered to the airline on 29 February, is equipped with jetlite’s Human Centric Lighting system to enhance passenger well-being, reduce the effects of jet lag and ease cabin crew workload. As Indian airline Vistara unveils the first of six new Boeing 787-9 Dreamliners this month, passengers […]

Coronavirus and Accessibility Addressed by APEX/IFSA CEO During Congressional Hearing
March 4, 2020  | Written by Kristina Velan
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During a congressional hearing before members of the House Committee on Transportation and Infrastructure, APEX/IFSA CEO Dr. Joe Leader put forward a list of best practices for airlines to follow during the COVID-19 epidemic, which may evolve into a pandemic. Leader also highlighted accessibility as a central area of concern for the industry, praising Spirit […]

APEX/IFSA CEO and Spirit Airlines CCO to Testify Before Congress
March 2, 2020  | Written by Kristina Velan
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APEX/IFSA CEO Dr. Joe Leader will testify before Congress tomorrow, alongside APEX member Spirit Airlines’ EVP and CCO, Matt Klein. The hearing will be streamed live, starting at 10 a.m. EST. APEX Media will be reporting from the hearing. A United States Congressional Hearing, titled “The Airline Passenger Experience: What It Is and What It Can Be,” will […]

APEX Shares Airline Best Practices Regarding COVID-19
February 28, 2020  | Written by APEX Staff
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Airlines around the world are expending incredible time and energy to address concerns surrounding COVID-19. We are aware of many of these steps and wanted to share the most common sense actions with all our airline members. While you may have already deployed or considered these actions, we hope this list from APEX may offer […]

Switchfly Makes a Case for Miles-Plus-Cash Loyalty Programs
February 27, 2020  | Written by Jordan Yerman
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Instead of lowering the number of miles required to redeem flights, airlines can get creative with flexible loyalty redemption options to encourage traveler engagement, while still driving incremental revenue, according to Switchfly. Airlines have decreased the total number of miles needed to book a rewards flight by 17% over the last five years, thus making […]

[PHOTOS] Economy Skynest: Air NZ Hatches Bunk Bed Prototype
February 26, 2020  | Written by Kristina Velan
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While travelers will have to wait until late 2021 to find out whether they will be able to nest in Air New Zealand’s latest economy-class sleep solution, the airline is confident that Economy Skynest will significantly improve long-haul travel. But this isn’t the Auckland-based carrier’s first economy-class bed product – its Economy Skycouch has been in service […]

Boom Supersonic Commits to Carbon-Neutral Aircraft Program
February 25, 2020  | Written by Justin Mulfati
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Boom Supersonic’s recently announced sustainability initiatives are ambitious and innovative, befitting a company with the lofty ambition of reintroducing supersonic commercial air travel. The world has not seen supersonic transport since British Airways operated its final commercial Concorde flight from New York to London in October 2003. But with companies like Boom looking to make […]

Contentino Launches In-Flight Entertainment Market Insight Service
February 24, 2020  | Written by Tomas Romero
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Contentino Media has launched an in-flight entertainment market insight service (MIS), after airlines and content service providers (CSPs) expressed interest at APEX EXPO. The service helps IFE decision-makers identify trends, which is becoming increasingly important as the amount of content available multiplies. With more than 25,000 TV shows, 3,500 movies, hours of music videos, animated […]

Good Call: FlightHub and JustFly Automate Coronavirus Refund Requests
February 21, 2020  | Written by Justin Mulfati
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Booking websites automate much of the travel planning process – some are even able to predict price fluctuations or respond to personal travel preferences. But even the most advanced digital booking services couldn’t predict the coronavirus outbreak. Two sister websites reacted quickly to create an automated system that allows for 8o% of flight refund requests […]