LATAM Airlines Selects Quvia to Enhance IFC Monitoring
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LATAM Airlines has partnered with Quvia to monitor inflight connectivity (IFC) performance as the airline continues expanding onboard Wi-Fi. Quvia’s technology will help LATAM track network performance and better understand how passengers experience onboard internet services in real time. The platform will allow the airline to identify connectivity issues across flights, aircraft, and routes and make decisions about future improvements.
LATAM Gains Greater Insight Into Onboard Wi-Fi Performance
LATAM continues to invest in onboard Wi-Fi, digital services, and cabin improvements to improve the passenger experience. Through its partnership with Quvia, the airline will gain a clearer picture of how well its connectivity services work.
Quvia’s platform combines network performance data with passenger Quality of Experience (QoE) information. Rather than focusing only on whether an aircraft has an internet connection, the technology also looks at how well that connection supports the applications and services passengers use.
“We want onboard connectivity to better meet our passengers’ needs,” said LATAM Airlines Director of Cabin Interior & IFEC Jaime Swett Cornejo. “Working with Quvia will give us greater insight into Wi-Fi performance, help us identify opportunities for improvement, and inform our decisions as we continue to enhance the travel experience.”
Even when an aircraft has an active internet connection, passengers may still experience slow speeds or interruptions when using online services. By looking at both network performance and passenger experience data, LATAM can better understand what affects its onboard Wi-Fi service.
The platform will also help LATAM compare connectivity performance across different flights, aircraft, and routes. This will allow the airline to identify recurring problems and understand where improvements may have the greatest impact.
LATAM operates in five domestic markets across Latin America, including Brazil, Chile, Colombia, Ecuador, and Peru. Its international network connects the region with the United States, Europe, Oceania, Africa, and the Caribbean.
Using Passenger Data to Improve Onboard Connectivity
Quvia works with companies across aviation, maritime, energy, and other industries. Its edge-to-cloud platform uses artificial intelligence (AI) to help manage connectivity and data movement based on operational needs. The technology also supports applications, automation, and AI.
“As IFC evolves, airlines have an opportunity to take greater control of the in-flight digital experience,” said Quvia SVP of Aviation Mike Moeller. “That starts with an independent view of what passengers are actually experiencing in the cabin. LATAM is putting that foundation in place now with Quvia, adding the intelligence to make better decisions today and more flexibility in how its IFC environment evolves over time.”
The partnership follows a similar agreement with All Nippon Airways (ANA), which selected Quvia earlier in October 2026 to monitor connectivity performance as it expands free, high-speed Wi-Fi across its international fleet.
Both partnerships show how airlines are looking beyond internet speeds to better understand the passenger experience. As airlines continue investing in onboard Wi-Fi, understanding how passengers use and experience these services can help guide future improvements.