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FTE EMEA 2024: flyadeal CEO Steven Greenway Outlines Vision for Saudi Arabia’s Aviation Future
June 14, 2024  | Written by Joe Leader
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In a captivating session at FTE EMEA 2024 in Dublin, APEX Group CEO Dr. Joe Leader hosted an insightful discussion with flyadeal’s CEO Steven Greenway. Titled “Future Travel Experience and Customer-Centric Innovation,” it highlighted the rapid growth and technological advancements in Saudi Arabia’s aviation industry, driven by Greenway’s visionary leadership. Greenway Unveils WhatsApp-Based Intelligent Booking […]

FTE EMEA 2024: Panel Highlights Innovative Airline Passenger Recovery Solutions
June 13, 2024  | Written by Joe Leader
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Industry leaders gathered at the 2024 Future Travel Experience (FTE) EMEA event in Dublin this week to discuss the latest advancements in passenger support technologies during a panel session titled “New Approaches to Better Serving, and Supporting Passengers, When They Need Us Most.” Moderated by APEX Group CEO Dr. Joe Leader, the session featured insights […]

“Best Customer Journey Experience” Crystal Cabin Award to be Presented at APEX Global EXPO
June 12, 2024  | Written by Stephanie Taylor
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Online submissions for a special category of the Crystal Cabin Awards, “Best Customer Journey Experience,” are open from today until July 10. The award, which aims to provide inspiring examples of how new service-oriented products can be developed to offer a personalized passenger experience, will be announced during the 2024 APEX Global EXPO from October […]

How Airlines’ Personalized Advertisements Help to Elevate the Passenger Experience
June 11, 2024  | Written by Joe Leader
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In the evolving landscape of air travel, personalized advertisements stand as a beacon of innovation, promising to enhance the passenger experience significantly. The days of generic airline credit card ads and frequent flyer program promotions, often irrelevant to passengers who already possess these cards or memberships, are nearing an end. Instead, airlines now leverage advanced […]

Anuvu to Provide IFE for Three New Airline Clients
 | Written by Stephanie Taylor
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Anuvu has announced new contracts with Alaska Airlines, Ethiopian Airlines and TUI Airways that will see the content service provider (CSP) curating in-flight entertainment (IFE) content across a total of around 450 new aircraft as a result.  Last month, Anuvu began providing all Ethiopian Airlines aircraft equipped with IFE – 39 wide-bodies with AVOD and […]

Airlines Soar with Embedded IFE: The Key to Profit and Passenger Satisfaction
June 6, 2024  | Written by Joe Leader
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In a fiercely competitive industry, airlines investing in embedded in-flight entertainment (IFE) systems dominate, capturing the lion’s share of profits and achieving top customer satisfaction and Net Promoter Scores. Airlines like Aeromexico, Air Canada, Delta, Emirates, JetBlue, Qatar, Singapore, United, and many others prioritize passenger experience using advanced IFE systems, leading to increased revenues and […]

AIX 2024: Viasat Outlines New Terminal Solution, Updates to Digital Ecosystem
June 4, 2024  | Written by Stephanie Taylor
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During the Aircraft Interiors Expo (AIX) in Hamburg last week, Viasat outlined an exciting new global in-flight connectivity (IFC) offering enabled by the development of a new terminal solution. At AIX, Viasat’s Regional Vice President Neale Faulkner explained, “When we brought Viasat and Inmarsat together a year ago they were two different networks, so the […]

AIX 2024: Collins Aerospace Unveils Helix Narrow-Body Aircraft Seat
May 30, 2024  | Written by Stephanie Taylor
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Collins Aerospace (Collins), a subsidiary of RTX, has launched its new lightweight Helix economy-class seat for single-aisle jets operating on medium-haul routes at the 2024 Aircraft Interiors Expo (EXPO) in Hamburg.  “Helix seating was developed with three key pillars in mind – comfort, reliability and sustainability,” said Christophe Blanc, Collins Aerospace’s VP and General Manager […]

AIX 2024: Acro Scores Seating Contracts with Volotea, flyadeal
May 29, 2024  | Written by Stephanie Taylor
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Acro Aircraft Seating (Acro) has announced two new seating contracts at the 2024 Aircraft Interiors Expo (AIX) event in Hamburg; one with Spanish low-cost carrier Volotea and the other with Saudi Arabia-based low-cost airline flyadeal.  Volotea Launches Reclining Acro Series 9 Seat Volotea will become the first airline to fly with the reclining version of […]