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Air Europa to Launch wIFE From Lufthansa Systems, Lufthansa Technik and Epteca
September 28, 2017  | Written by APEX Staff
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Starting in 2018, Spanish airline Air Europa will offer its passengers a wireless in-flight entertainment (IFE) system developed in collaboration with Lufthansa Systems, Lufthansa Technik and contextual marketing agency Epteca. The solution is based on BoardConnect 5.0 digital platform, and will integrate Epteca’s own travel platform, designed to create targeted ancillary revenue opportunities for airlines. The IFE system […]

Level Targets Millennials With Onboard Retail System Pair and Pay
 | Written by Caroline Ku
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International Airlines Group (IAG) low-cost carrier Level recently introduced an onboard payment system, called Pair and Pay, which enables passengers to pay for food, drinks, Wi-Fi, amenity kits and duty-free goods by pairing their mobile devices to the seatback in-flight entertainment (IFE) system. While some passengers may be more comfortable with handing bills, coins or […]

APEX EXPO Daily Experience 2017 – Day One
September 26, 2017  | Written by APEX Staff
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The APEX EXPO Daily Experience is the official platform for APEX EXPO news. It is produced on site during the three days of the event and distributed to all attendees and exhibitors. For the complete collection of APEX EXPO news, view or download all three dailies or catch the highlights here.

Cappuccino and Chill: Zodiac’s Galley Innovations
 | Written by Caroline Ku
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NUVO ESPRESSO MAKER Zodiac Inflight Innovations has unveiled the first and only aircraft insert capable of whipping up a variety of espresso-based drinks from cappuccinos to macchiatos. “Airlines are always looking to better serve their customers, specifically to improve their first- and business-class, and now premium economy, service,” says Scott Butler, director of Sales, Zodiac […]

American Airlines to Launch Spafax Profile Skill for Alexa
 | Written by Kristina Velan
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American Airlines will be the first airline to offer the Spafax Profile Skill for Alexa when it becomes available to customers later this year. The voice-activated service allows travelers to plan their in-flight entertainment before takeoff and is the latest addition to Spafax’s Profile entertainment personalization platform, which is set to launch with American this […]

Gogo to Launch Gogo Vision Touch on Delta Air Lines
 | Written by Caroline Ku
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Gogo is launching a new wireless streaming entertainment solution for seatback-mounted devices. Gogo Vision Touch will launch on Delta Air Lines’ Bombardier CS100 deliveries in 2018. “The difference between our particular product and the traditional embedded IFE systems is that we will be streaming the content wirelessly to those displays via our in-cabin network,” said […]

Sir Tim Clark’s Forecast: Biometrics and Windowless Airplanes
 | Written by Howard Slutsken
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The incredible pace of technological change, coupled with the rapid rise of new trends, might concern some in the airline industry, but certainly not Sir Tim Clark, president of Emirates. “This revolution is the most wonderful thing – you shouldn’t be scared of it,” said Clark during his question-and-answer keynote address with presenter of BBC […]

United Discusses How Data Led the Way to Polaris’ Holistic Branding
 | Written by Marisa Garcia
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United Airlines debuted its Polaris business class at the end of last year, as a holistic experience including a dedicated lounge, unique amenities and a new seat design, creating a luxury sub-brand within the “friendly skies.” APEX EXPO video sponsored by West Entertainment Mark Krolick, United Airlines’ vice-president of Marketing, explained the role that customers, crew […]

Oneworld Shifts Focus From Expansion to Customer Value Proposition
 | Written by Stephanie Taylor
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Founded in 1999, the oneworld Alliance is set to turn 20 years old next year. During his six years with the company, Dennis Tierney, VP of Membership and Customer Experience, has seen the alliance grow to 14 airline members and double in terms of available seat kilometres (ASKs). However, expansion isn’t oneworld’s top priority right […]