Recaro on a Roll as Optimized Lightweight Seating Takes Off

July 18, 2017 | Written by Marisa Garcia

APEX Insight: As airlines work to update their cabins and equip new aircraft, Recaro is increasing its share of the global seating market and preparing for further growth. Delta Air Lines has announced that it will outfit its 25 new Airbus A350-900 aircraft with Recaro’s CL3710 economy-class seats, placing an order for 5,600 of the 2016 German […]

Back to Basics: Avoiding Consumer Confusion Over Airlines’ Bare Fares

July 17, 2017 | Written by Marisa Garcia

APEX Insight: Fully unbundled fares, or bare fares, packaged as basic economy may confuse some consumers accustomed to full service on certain airlines, but the strategy has worked well for low-cost carriers around the world. The key to success, says Routehappy’s CEO Robert Albert, is transparent, simplified merchandising. Travelers are booking US airlines’ basic economy fares in droves, […]

Norwegian Transatlantic Wi-Fi & Air New Zealand’s Wondrous Journey: APEX Daily Experience Week in Review

July 14, 2017 | Written by APEX Staff

Here are the most-read stories from this week’s APEX Daily Experience newsletters. To receive breaking passenger experience industry news in your inbox on a daily basis, subscribe here. Norwegian Air to Offer Free Wi-Fi on Transatlantic Flights Within a Year THIS IS MONEY | JULY 10, 2017 Norwegian Air says it will offer free in-flight Wi-Fi to all passengers on its transatlantic […]

Chicago O’Hare Joins in Deployment of Biometric Exit Technology

| Written by Jordan Yerman

APEX Insight: The US government is relying on biometrics to keep tabs on who’s leaving the country, and the rollout is underway. US Customs and Border Protection (CBP) is deploying biometric facial-recognition technology at Chicago O’Hare International Airport (ORD) for select outgoing flights. This rollout builds on the tests that began last year at Atlanta […]

Norwegian Transatlantic Wi-Fi & Air New Zealand’s Wondrous Journey: APEX Daily Experience Week in Review

| Written by APEX Staff

SPIRIANT Celebrates Ten Years in Hong Kong

July 13, 2017 | Written by Maryann Simson

APEX Insight: LSG Group subsidiary SPIRIANT reaches major milestone as it celebrates ten years since expanding outside of Germany, with the opening of its Hong Kong location. LSG Group subsidiary SPIRIANT is celebrating 10 years since opening the doors to its first international location outside of Germany. This occasion represents a major milestone in the in-flight products, […]

Data Shows Tech-Savvy Travelers More Satisfied, But Human Interaction Still Important

July 12, 2017 | Written by Jordan Yerman

APEX Insight: According to SITA and Air Transport World’s 2017 Passenger IT Trends Survey, tech-forward travelers reported higher levels of satisfaction than those who prefer flying old-school. However, the majority of respondents prefer checking in with a gate agent over self-service, showing that face-to-face interaction remains a significant part of the air travel experience. SITA and Air Transport World have […]

FTS’ Xstream Connectivity System Receives EASA STC for Airbus A320

July 11, 2017 | Written by Howard Slutsken

APEX Insight: The European Aviation Safety Agency (EASA) has awarded FTS Technologies with a supplemental type certificate (STC) for Xstream on Airbus A320 series aircraft. The in-flight Wi-Fi streaming system can now be installed and officially activated on launch customer Myanmar Airways International’s three Airbus A319s. FTS Technologies has reached a major milestone with its announcement of […]

Inflight Service

Food Brand Association: Airlines Partner With Restaurants for Branded Catering Strategies

July 10, 2017 | Written by Jason Kessler

APEX Insight: Restaurant brands bring a touch of familiarity to dining on board. Brand association is a powerful force for airlines, but what happens when carriers use outside brands to boost their own popularity? If EVA Air’s partnership with Hello Kitty is any indication, collaborations can work wonders. That’s why airlines across the globe are looking […]

EAN’S Legal Challenge & Laptop Ban Lifted for Some: APEX Daily Experience Week in Review

July 7, 2017 | Written by APEX Staff

Here are the most-read stories from this week’s APEX Daily Experience newsletters. To receive breaking passenger experience industry news in your inbox on a daily basis, subscribe here. Inmarsat Faces EAN Legal Challenge From ViaSat, Eutelsat and Panasonic THE TELEGRAPH | JULY 6, 2017 ViaSat, Eutelsat and Panasonic have filed a complaint with the European Court of Justice, seeking an injunction on […]

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