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United’s IFE Updates See Customer Satisfaction Rise by 18%
February 14, 2025  | Written by Stephanie Taylor
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During the 2025 APEX Content Market in Dubai, United Airlines Senior Manager Inflight Entertainment Nisha Thakkar joined APEX CEO Dr. Joe Leader on-stage to share exclusive insights into the carrier’s holistic approach to IFE. United’s IFE experience is underpinned by its commitment to installing in-flight entertainment screens across its entire mainline fleet, announced back in […]

Viasat Survey Reveals Passenger Demand for a Hyper-Connected Future
February 4, 2025  | Written by Joshua Kupietzky
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Viasat has released its findings from its 2024 Passenger Experience Survey. The annual report paints a very optimistic picture for the aviation industry, highlighting passengers’ expectations for hyper-connected air travel and high-speed internet as a core component of the passenger experience. The survey gathered insights from more than 11,000 respondents worldwide who have traveled on […]

Shaping the Future of IFEC with Next-Gen Satellites
February 3, 2025  | Written by Joshua Kupietzky
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The European Union-backed SpaceRISE- a consortium including Hispasat, SES, and Eutelsat, ‎among other partners- is setting a new standard for in-flight entertainment and connectivity ‎‎(IFEC). By merging the Medium Earth Orbit (MEO) and Low Earth Orbit (LEO) satellite ‎technologies, the SpaceRISE program will offer more powerful connectivity options. As airlines ‎continue to look to provide […]

Delta Air Lines Reveals Its Next-Generation Airbus A350 Cabin Redesign: A Step Into the Future of Premium Travel
January 24, 2025  | Written by APEX Staff
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Delta Air Lines today unveiled in advance of passenger service a groundbreaking new cabin design for the Airbus A350-900 High-J configuration, marking the airline’s first major end-to-end aircraft interior color and materials overhaul in over 20 years. Showcased at Delta’s Atlanta headquarters, the redesign demonstrates the airline’s commitment to elevating passenger comfort, creating more personalized […]

Delta Showcases IFEC and AI Innovations at CES 2025
January 9, 2025  | Written by APEX Staff
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Delta Air Lines revealed a series of transformative in-flight entertainment and connectivity (IFEC) advancements on Tuesday during CES 2025, held at the iconic Las Vegas Sphere. The airline introduced upgrades that included next-generation seatback systems, cloud-based technology, and artificial intelligence (AI) tools designed to enhance personalization and streamline the passenger journey. Next-Level In-Flight Entertainment Systems […]

Airlines Set to Surpass $1 Trillion in Revenue, Passenger Experience Drives Profitability
December 11, 2024  | Written by APEX Staff
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The global airline market is poised to achieve a historic milestone, with revenues projected to exceed $1 trillion in 2025. The International Air Transport Association (IATA) forecasts earnings will climb to $1.007 trillion, marking a 4.4% increase over 2024, with net profits expected to hit $36.60 billion. Airlines worldwide are benefiting from record passenger numbers […]

Industry Leaders Prioritize Accessibility in Airline Design at RedCabin Event in Tokyo
December 4, 2024  | Written by APEX Staff
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Accessibility Innovators from airlines, suppliers, and government research institutions convened at the RedCabin Accessibility Panel in Tokyo to tackle one of aviation’s most pressing issues: expanding accessibility access in airline passenger experience. Participants included a variety of APEX members including Airchair Business Development Director Sarah McOnie, JAMCO Corporation Technology and Innovation Center Robert Nakamoto, Japan […]

APEX Global Airlines Push the Boundaries of Cabin Design at RedCabin Event in Tokyo
December 3, 2024  | Written by APEX Staff
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At the RedCabin Airlines Panel Discussion today in Tokyo, aviation leaders shared bold visions for the future of cabin design and passenger experience. Moderated by Airbus Vice President of Cabin Marketing Ingo Wuggetzer, the discussion revealed strategies shaping innovation in the industry, with an emphasis on personalization, sustainability, and collaboration. “Segmentation, differentiation, and sustainability are […]

American Airlines CEO Robert Isom on the Future of Passenger Experience: Enhancements, Reliability, and High Demand Readiness
November 13, 2024  | Written by APEX Staff
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At the SKIFT Aviation Forum in Dallas yesterday, American Airlines CEO Robert Isom opened the day providing insights into the airline’s vision for an elevated passenger experience amid growing demand. In a wide-ranging interview with SKIFT Airlines Editor Gordon Smith, Isom discussed American’s approach to customer satisfaction, improvements in reliability, fleet enhancements, and redefined partnerships […]

FORMIA puts emphasis on sustainable amenity kits
November 1, 2024  | Written by Dirk Singer
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Leading airline amenity kit supplier FORMIA outlined its ambitious sustainability roadmap during IFSA APEX EXPO. It highlighted its industry-first certified carbon-neutral programme with Hawaiian Airlines while setting aggressive targets for sustainable material usage across its portfolio. Speaking to APEX Media at the company’s exhibition stand, Chief Marketing Officer Marisa Pitsch and Senior Sustainability Manager Freddie […]