The airline industry is moving and shaking with opportunities for ancillary revenue. Read about marketing psychology, the shiny new tools inside the road warrior’s travel kit, innovation in Israel and the literal and figurative paths connecting the airport and the city. Also in this issue: In-flight connectivity’s many business models, chips that don’t know potato, the correlation between IFE and NPS, some of the technologies deployed at the new Istanbul Airport, and how one pilot’s career landed on Broadway.