>  News Articles
News Articles

Delta Air Lines CEO Ed Bastian Discusses Innovations in Customer Experience at ACI Summit in Atlanta
September 26, 2024  | Written by APEX Staff
Author Photo

Yesterday at the ACI Customer Experience Summit and Exhibition 2024 in Atlanta, Delta Air Lines CEO Ed Bastian shared significant insights into the airline’s advancements in enhancing passenger experience through technology. In an engaging one-on-one session with CNN en Español anchor Gabriela Frias, hosted by Airports Council International (ACI), Bastian detailed Delta’s strategy for integrating […]

Canadian Government’s Proposed $790 Complaint Fee: An Unjust Burden on Passengers and Airlines
September 20, 2024  | Written by Joe Leader
Author Photo

The Canadian government’s new proposal to charge airlines CAD $1,000 (USD $790) per passenger complaint filed with the Canadian Transportation Agency (CTA) represents an outrageous step backward for consumers and the aviation industry. This policy, if enacted, will result in higher airfares and greater financial strain on passengers. The irony is that passengers, already taxed […]

SAS with SkyTeam Announces Major Business Class Expansion for 2025 Along with 15 New Destinations
September 18, 2024  | Written by APEX Staff
Author Photo

In a monumental step for global aviation, SAS highlighted their September 1 joining of the SkyTeam alliance during an eagerly anticipated event in Copenhagen. With over 200 industry leaders, media, and key airline executives in attendance, SAS revealed plans to significantly expand its business class offerings in 2025—a move set to redefine the Scandinavian airline’s […]

Heart Aerospace Unveils Electric Aircraft Demonstrator: Potential Impacts on Regional Aviation and Passenger Experience
September 12, 2024  | Written by Dirk Singer
Author Photo

Swedish startup Heart Aerospace today unveiled its first full-scale electric aircraft demonstrator, the Heart X1, marking a significant milestone in developing its ES-30 hybrid-electric regional aircraft. The unveiling took place at the company’s Hangar Day event in Gothenburg, Sweden, showcasing a 32-meter wingspan aircraft that serves as a precursor to the 30-seat ES-30, scheduled to […]

Letronics Lift Aims to Prevent Boarding Injuries for Disabled Passengers
September 6, 2024  | Written by APEX Staff
Author Photo

The risks disabled passengers face during boarding were thrust into the spotlight when BBC journalist Frank Gardner, a wheelchair user, was dropped by airline staff. The incident left Gardner with injuries and a humiliating experience, sparking calls for improved accessibility in aviation​. Unfortunately, such incidents are not isolated. In a world where safety and dignity […]

APEX Appoints Antonio Penim as Airline Engagement Director to Strengthen Global Airline Advancement
September 4, 2024  | Written by APEX Staff
Author Photo

WASHINGTON, DC – APEX (Airline Passenger Experience Association) announced the appointment of Antonio Penim as its new Airline Engagement Director, reinforcing the organization’s ongoing commitment to advancing the global airline passenger experience. Antonio Penim, a recognized leader in In-Flight Entertainment and Connectivity (IFEC), emerged as one of the final 10 original candidates for the APEX […]

Delta Divides Chief Operating Officer Role to Strengthen Operations and Customer Experience
August 26, 2024  | Written by APEX Staff
Author Photo

On Friday, Delta Air Lines announced a departure with implications on their future passenger experience with the resignation of Chief Operating Officer (COO) Mike Spanos after 15 months in the role. The unexpected departure has led to a significant reshuffle in the carrier’s leadership team, with Delta dividing the COO responsibilities to better focus on […]

SmartSky Networks’ Abrupt Closure: A Vision Unfulfilled
August 21, 2024  | Written by APEX Staff
Author Photo

SmartSky Networks, once seen as a formidable challenger in airborne connectivity, suddenly ceased operations last Friday on August 16, 2024. The Morrisville, North Carolina-based company had aimed to revolutionize in-flight communications with its high-performance air-to-ground (ATG) network. However, despite its promising start, SmartSky’s ambitions were ultimately derailed by financial struggles, marking the end of a […]

Remembering Cindy Tarver: The Matriarch Co-Founder of APEX
August 16, 2024  | Written by APEX Staff
Author Photo

Original story content by Caroline Ku and Valerie Silva Cindy Tarver, co-founder of the Airline Passenger Experience Association (APEX), recently passed away, leaving behind a profound legacy that shaped the aviation industry. Her journey began in the late 1970s when she recognized the need for a dedicated forum to discuss in-flight entertainment (IFE). This vision led […]

JetZero’s Blended-Wing Aircraft Gains Momentum with Major Airline and U.S. Government Support
August 15, 2024  | Written by APEX Staff
Author Photo

JetZero, a pioneering aerospace startup based in California, made significant strides this ‎week with its innovative blended-wing body aircraft, which promises to reduce fuel ‎consumption by up to 50% compared to traditional tube-and-wing aircraft. The aircraft ‎uses existing next-generation single-aisle aircraft engines and can fly as far as trans-‎oceanic. Alaska Airlines’ investment this week marked […]