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Delta CEO Announces Digital Concierge, Deepened Ties With Lyft and More During CES 2020 Keynote
January 8, 2020  | Written by Valerie Silva
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Delta Air Lines’ CEO Ed Bastian kicked off the first day of exhibitions at CES 2020 with a keynote presentation covering a slew of tech-backed passenger experience announcements. “We are not in the business of chasing shiny new objects or technology for the sake of being cool,” Bastian said. “At Delta, our focus is on […]

APEX CEO and Other Travel Tech Experts Share Their Visions for Smart Tourism of the Future at CES 2020
January 7, 2020  | Written by Valerie Silva
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APEX Media’s coverage of CES in Las Vegas this week began with a panel about smart tourism, whose speakers included APEX CEO Dr. Joe Leader, who contextualized the relevance of emerging technologies for the airline passenger experience industry. Dr. Joe Leader represented APEX on a panel on smart tourism at CES today, accompanied by speakers […]

Hyundai Reveals S-A1 Air Taxi Model at CES, Announces Uber Elevate Partnership
 | Written by Kristina Velan
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Hyundai envisions an “era of liberalization from gridlock and democratization of flight” made possible by its S-A1 urban air mobility solution. Hyundai announces #SA1 eVTOL, has partnered with @Uber Elevate with aim of launching by 2023 #CES2020 #CES #UAM #UrbanAirMobility #futuremobility @Hyundai @Hyundai_Global pic.twitter.com/Cu7S9AvMR3 — Kristina Velan (@kristinavelan) January 6, 2020 Hyundai showed off a […]

Aerospace and Automotive to Drive a Greater Mobility Ecosystem
January 6, 2020  | Written by Caroline Ku
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As a first-timer to the upcoming APEX TECH, January 29-30, Joshua Hirschheimer, senior manager of Aerospace at Porsche Consulting, sees the event as an opportunity to learn how others are using technology and data to innovate the passenger travel journey as well as share insights from Porsche. He will be speaking on the thought-leadership panel “Bridging Technology […]

Stretch Forth: Air New Zealand’s Skycouch Remains a Fam Favorite
January 2, 2020  | Written by Paul Sillers
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Air New Zealand’s Economy Skycouch was conceived as a product for couples, but quickly morphed into a winning seating proposition for young families. Since its entry into service in 2011, Air New Zealand’s Economy Skycouch – manufactured by Recaro Aircraft Seating – has garnered a string of awards, including a Crystal Cabin Award for Passenger […]

Low Prices Aren’t the Key to Selling International Flights, Study Finds
December 30, 2019  | Written by Jasmin Legatos
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According to a new report from consumer insights firm J.D. Power, passengers flying overseas from North America say good food, great customer service and a positive track record have a greater impact on their decision-making process than ticket cost. Low fares don’t necessarily result in happy customers – not for international flights, at least. At […]

[VIDEO] Private-Like Regional Airline JSX Has NPS of 85, Founder Explains Why
December 23, 2019  | Written by Stephanie Taylor
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During this interview, Alex Wilcox, founder and CEO of JSX and JetSuite, tells the story behind the two offerings and explains what kind of passenger experience can be expected from each. After ten years of JetSuite, Wilcox says the private charter operator realized that the main reason many of its customers were using its services was to […]

[VIDEO] Mariya Stoyanova on JetBlue’s Customer Experience Strategy
December 20, 2019  | Written by Stephanie Taylor
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During this video interview, JetBlue’s head of Product Development, Mariya Stoyanova, talks about how she looks after the whole air travel journey, on the ground and in the air, and the different teams involved in making everything run smoothly throughout the end-to-end customer experience. Stoyanova also reveals where the airline looks for inspiration outside of the […]

[PHOTOS/VIDEO] Elevated Class 2019: A Year in Aircraft Interiors
December 19, 2019  | Written by Marisa Garcia
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This year delivered a wealth of new aircraft cabins. From Virgin Atlantic’s lounge area to Brussels Airlines’ boutique hotel in the air, airlines are pushing the envelope of what’s possible at 35,000 feet. Join us on a world tour of the innovative interiors programs announced in 2019. RELATED: [PHOTOS] Cabin Fever 2018: A Year in Aircraft […]