The APEX World Class™ by YATES+ award implies an attainment of international standards of safety well-being, sustainability, service and inclusiveness.

Qualification for the APEX World Class™ by YATES+ award is by audit and customer assessment.

Extensive audits by industry professionals rate every aspect of the guest experience over many flights, in every class.

Analysis of one year’s customer ratings of the inflight experience is combined with the audit data to get a complete evaluation of the guest experience.

APEX World Class™ by YATES+ is considered across extensive, customer relevant dimensions clustered under three constructs.

Click here for more more information on the honor and award winners.