Airfare isn’t the only way to turn a profit in the age of digital services. Down-to-the-moment targeted ancillary offerings and a brand’s socio-political stance can do wonders for customer retention and recruitment, too. From buyer profiles and augmented reality retail to lifestyle loyalty programs and cryptocurrency payments, the June/July issue of APEX Experience is made of money.
APEX Members can opt in to receive a print copy of APEX Experience magazine through their online profiles. Don’t have an account? Join the Airline Passenger Experience Association or subscribe to the magazine.
Innovative approaches for aircraft interiors, catering, entertainment and connectivity are propelling the passenger experience industry forward. Learn how 3-D printing will transform MRO, that data isn’t the only driver for design and why aerospace hubs are finding strength in numbers…. Read more
Air travel is becoming an increasingly connected experience, and no plane, passenger or part will be left behind. The proliferation of data is influencing how we communicate, what we watch, what we eat and how we will travel in the… Read more
From humanoid customer service bots to crewmember skills and tools of the trade, we bring you the December/January issue of APEX Experience magazine. In it you’ll find the ultimate passenger experience care package – complete with a wheelchair user’s firsthand… Read more
Autumn is soon upon us and that means it’s back-to-EXPO season. From VTOL aircraft to voice-control tech, we foraged high and low to bring you the latest PaxEx stories in anticipation of the Long Beach event. APEX Members can opt… Read more
Follow cinephile sightseers to world-renowned film sets, animals and kids on their unaccompanied journeys, and glowing floor paths and cabin scents as you make your way through the June/July Issue of APEX Experience magazine. APEX Members can opt in to… Read more
Settle into the April/May issue of APEX Experience magazine and learn about the seats and services that shape comfort for air travelers. For some it’s about aisle access, for others it’s family-first boarding. The definitions of “just right” are different for… Read more
The February/March issue of APEX Experience explores the network of possibilities, and potential pitfalls, that in-flight connectivity presents. Browse through to learn how airlines are thinking like startups while arming themselves against the threat of cyberattacks. Click here to subscribe to… Read more
Holidays can be a stressful time for travel. Baggage piles up, schedules get tangled in flight delays and tempers can run high – it’s an industry-wide effort to keep things running smoothly. Luckily, new ideas to remedy baggage woes, cater… Read more
The Asia-Pacific region is quickly becoming the new center of gravity for the air travel industry. In a race to capture the region’s customers, airlines worldwide are investing in personalizing, enhancing and unifying the end-to-end passenger experience. Stay atop these trends at APEX… Read more