Zoom in on different aspects shaping the passenger experience: an airline’s trademark seating product, the algorithms determining how content is presented to viewers, the business strategies being adopted by IFE hardware suppliers and the biology seeping into aircraft engineering and design. Also in this Issue: Air Inuit’s first female Inuk captain uses her wings to encourage aspiring female and Indigenous aviators, a look at the history of guided airport tours, the technology that shows two is better than one and the antennas that know how to keep cool.
To view online versions of each story, click here.
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In honor of APEX EXPO’s 40th anniversary, we bring you a special edition that flashes back to the association’s humble beginnings, acknowledges the tireless work of its board members over the years and unpacks the logistics of networking on the… Read more
The airline industry is moving and shaking with opportunities for ancillary revenue. Read about marketing psychology, the shiny new tools inside the road warrior’s travel kit, innovation in Israel and the literal and figurative paths connecting the airport and the… Read more
With technology fusing into furnishings and designers democratizing comfort, the aviation industry is warming up to the idea of a cozier cabin. And with it, everything from beverage menus to antenna hardware is being revisited to be more inclusive, too…. Read more
For airlines, the promise of tomorrow brings the migration of content delivery to the cloud, the rise of gaming spectatorship, alternatives to single-use plastics and startups busying themselves with some of the industry’s perennial problems. APEX Members can opt in… Read more
Care and service in the passenger experience industry come in many forms. From pre-flight medical checkups and flight attendant efforts to set cabin temperature standards to executive and crewmember tête-à-têtes, every bit helps to set the bar higher for airline… Read more
This issue ventures into different corners of the passenger experience industry to uncover developments that are underway. Read about aircraft interior add-ons that play to the five senses, an age-old libation that’s causing a buzz in flight, the evolving role… Read more
Airfare isn’t the only way to turn a profit in the age of digital services. Down-to-the-moment targeted ancillary offerings and a brand’s socio-political stance can do wonders for customer retention and recruitment, too. From buyer profiles and augmented reality retail… Read more
Innovative approaches for aircraft interiors, catering, entertainment and connectivity are propelling the passenger experience industry forward. Learn how 3-D printing will transform MRO, that data isn’t the only driver for design and why aerospace hubs are finding strength in numbers…. Read more
Air travel is becoming an increasingly connected experience, and no plane, passenger or part will be left behind. The proliferation of data is influencing how we communicate, what we watch, what we eat and how we will travel in the… Read more