APEX Experience: Latest Issue

The airline industry is moving and shaking with opportunities for ancillary revenue. Read about marketing psychology, the shiny new tools inside the road warrior’s travel kit, innovation in Israel and the literal and figurative paths connecting the airport and the city. Also in this issue: In-flight connectivity’s many business models, chips that don’t know potato, the correlation between IFE and NPS, some of the technologies deployed at the new Istanbul Airport, and how one pilot’s career landed on Broadway.

To view online versions of each story, click here.

APEX Members can opt in to receive a print copy of APEX Experience magazine through their online profiles. Don’t have an account? Join the Airline Passenger Experience Association or subscribe to the magazine.

Previous Issues

9.2 April/May Issue

With technology fusing into furnishings and designers democratizing comfort, the aviation industry is warming up to the idea of a cozier cabin. And with it, everything from beverage menus to antenna hardware is being revisited to be more inclusive, too…. Read more

9.1 cover

9.1 February/March Issue

For airlines, the promise of tomorrow brings the migration of content delivery to the cloud, the rise of gaming spectatorship, alternatives to single-use plastics and startups busying themselves with some of the industry’s perennial problems. APEX Members can opt in… Read more

8.5 December/January Issue

Care and service in the passenger experience industry come in many forms. From pre-flight medical checkups and flight attendant efforts to set cabin temperature standards to executive and crewmember tête-à-têtes, every bit helps to set the bar higher for airline… Read more

8.4 September/October Issue

This issue ventures into different corners of the passenger experience industry to uncover developments that are underway. Read about aircraft interior add-ons that play to the five senses, an age-old libation that’s causing a buzz in flight, the evolving role… Read more

8.3 June/July Issue

Airfare isn’t the only way to turn a profit in the age of digital services. Down-to-the-moment targeted ancillary offerings and a brand’s socio-political stance can do wonders for customer retention and recruitment, too. From buyer profiles and augmented reality retail… Read more

APEX Experience 8.2 cover

8.2 April/May Issue

Innovative approaches for aircraft interiors, catering, entertainment and connectivity are propelling the passenger experience industry forward. Learn how 3-D printing will transform MRO, that data isn’t the only driver for design and why aerospace hubs are finding strength in numbers…. Read more

APEX Experience 8.1 Cover

8.1 February/March Issue

Air travel is becoming an increasingly connected experience, and no plane, passenger or part will be left behind. The proliferation of data is influencing how we communicate, what we watch, what we eat and how we will travel in the… Read more

7.5 December/January Issue

From humanoid customer service bots to crewmember skills and tools of the trade, we bring you the December/January issue of APEX Experience magazine. In it you’ll find the ultimate passenger experience care package – complete with a wheelchair user’s firsthand… Read more

7.4 September/October Issue

Autumn is soon upon us and that means it’s back-to-EXPO season. From VTOL aircraft to voice-control tech, we foraged high and low to bring you the latest PaxEx stories in anticipation of the Long Beach event. APEX Members can opt… Read more