What will it take for the passenger experience industry to overcome the many challenges posed by COVID-19? The articles in this issue of APEX Experience magazine show that a good dose of innovation, the latest science and a boost in customer confidence are all part of the equation. Also in this issue: An exclusive interview with Candace McGraw, the CEO of Cincinnati/Northern Kentucky International Airport; the new antenna driving performance up while keeping costs down; the long-term effects of pandemic-prompted cleaning protocols on aircraft components; and medically-minded artificial intelligence at an airport near you.